Customer Service Manager
Resume:
Dingwel Bolo
Cordova, TN 38016
***********@*****.***
CAREER OBJECTIVE:
Ambitious finance/ accounting/ information systems professional with strong
track record of delivering top perfomance. Possess large spectrum of
experience in journal entries, balance sheet account reconciliation's,
sarbanes-oxley testing and generally accepted accounting principles.
HIGHLIGHTS OF QUALIFICATIONS
Knowledge of financial and cost accounting principles, practices and
procedures.
Skills in performing complex numerical and financial calculations.
Skills in use of Excel (Advanced) and related financial and statistical
software products.
Skills in use of PowerPoint and related presentation software products in
order to communicate results of financial analyses.
Knowledge of internal control systems and procedures.
Skill in preparing complex management reports on a timely basis.
Self-starter with ability to handle multiple projects in various stages.
Well organized team player with experience in global business.
Ability to make sound business decisions on behalf of Management.
EDUCATION
LeMoyne-Owen College, Memphis, Tennessee Bachelor of Business
Administration with a concentration in Finance
COMPUTER LITERACY
Microsoft Windows 98, Microsoft Word, Excel, PowerPoint, Access,
spreadsheets, databases, Visio 2007, Omega People soft.
PROFESSIONAL EXPERIENCE
Express International Assistant Manager
Fedex TechConnect
Nov 2007 to date
Provides priority assistance to designated high revenue top commercial and
wholesale accounts while promoting customer good will and maintaining
customer base.
Work out analysis and report for management.
Take manager calls and provide feedback on a daily basis
Provide and maintain various statistical reporting as needed.
Monitor the world distribution queue and activate and deactivate reps as
needed.
Provide staffing reports and other duties as assigned.
Customer Service/ Claims Processor
Sitel Corporation, Memphis, TN
Jan 2006- Oct 2007
Assists customers with routine requests, questions and concerns through
research and resolution, while monitoring accounts payments.
Process new insurance policies, modifications to existing policies, and
claims forms.
Obtain information from policyholders to verify the accuracy and
completeness of information on claims forms, applications, related
documents, and company records.
Inventory Control Specialist
Exel Logistics
Sept 2004- Dec 2005
Installing, updating, and troubleshooting applications along with
maintaining, and repairing hardware and software
Diagnosing, repairing, replacing parts, and testing.
Maintained accurate inventory and investigated any problems with the
inventory
Re stocked inventory based on shipping process and stock checks.
Cycle counting with an RF Scan and other duties as assigned by
management
AWARDS/RECOGNITIONS
Bravo Zulu award recipient from the CEO Fedex TechConnect 2011
Appeared on the counter intelligence video Fedex TechConnect 2011
Employee of the month- Sitel Corporation (2007)
Dean's list- LeMoyne-Owen College
Nominated for Who's Who Among Students in American Colleges and
Universities
AFFILIATIONS/ORGANIZATIONS - LeMoyne-Owen College
Student Member, Business Student Association (BSA)
Member, Pre-Alumni council
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