Manager Customer Service

Fritz-Gerald Delice

**** *********** ***

Dacula, GA 30019

678-***-**** (Home)

678-***-**** (Cell)

E-mail: *********@*********.***

Career Objective: Seeking a responsible and challenging position where

I can both enhance and utilize my skills towards the company's success.

Staff Accountant, Customer Service Representative, Inside /Outside Sales,

Marketing /Advertising, Account Representative, Tax Specialist, Assistant

Operations manager; Working for a firm with growth potentials.

Experience

01/06 - Pres

Senior Tax Preparer Liberty Tax Service Lawrenceville, Georgia

Various Individual and business income tax preparation, Customer relation,

marketing, advertising, interviewing tax clients and provide financial

planning advises, supervising other tax preparers.

12/04 - 09/10

Account Executive Manager Delice Production Studios of GA, Inc.

Dacula, Georgia

Administered and managed the daily operations, television commercial and

advertising for small and medium size businesses. Inside and outside sales,

Account Receivable and Payable, Bookkeeping, Performed strategic planning

using leadership techniques to coordinate people and resources, Customer

service, making weekly phone calls to get feedback on customer's

experience.

06/04 - 12/06

Tax Manager Instant Tax Service Atlanta, Georgia

Managed an eleven person tax office, Prepared all types of personal and

business Income taxes, Business advertising and promotions, customer

service, Clerical and Record keeping.

5/01 - 06/04

Tax Examiner Internal Revenue Service Holtsville, New York

Reviewed and analyzed internal documents and taxpayer returns. Prepared

coded entries to amend and completed records. Requested and interpreted

taxpayer information in order to complete and correct inaccurate account

information. Provided a variety of work included examining, reviewing and

coding tax returns for computer processing.

04/94 - 03/99 Royal Alliance Associates New York, New York

Mutual Fund Trader

Executed buys, sells and exchange orders, processed cancel and re-bills,

and researched inquiries, Responsible for processing and monitoring both

level 3 and level 4 trades, interfaced with registered representatives,

mutual fund companies and clearing firm to clear up issues, Responsible for

daily NSCC reports and Setup Dollar Cost Average and systematic withdrawals

Education Bernard Baruch College New York, New York

Business Administration (BBA) February 1999

Kingsborough Community College Brooklyn, New York

Accounting (AAS) January 1987

Skills: Active listening, management of personnel resources, time

management, monitoring, judgment and decision

making. Read, Write and Speak English, French, Creole

and speak a little Spanish.

License: Notary Public of the states of Georgia, and New York (Since

1992)

Reference: Available upon request

Contact this candidate