Customer Service Administrative Assistant

Location:

Posted:

June 12, 2011

Janet Willis Stewart

***********@*****.*** *678-***-**** (home)*404-***-****(cell)

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Professional Experience

Employees Retirement System* Administrative Asst./Receptionist - Atlanta, GA 2004-2009

Provide full administrative support for General Services Division.

Serve as support to Division Director; first point of contact, fielding and routing telephone calls; greeting

visitors; responding to customer and vendor inquiries. Coordinate all functions &events within division.

Provide agency information in person as well as via email and telephone; provide relief to Receptionist;

support to Call Center with inbound calls & customer surveys; as well as assist the Imaging Staff with

incoming mail; indexing; scanning and Quality Control.

**Began as a temporary General Office Clerk in 2000 and promoted to Administrative Assistant in 2004

for outstanding ability to adapt to customer and agency needs.

Royal Staffing Services/Employees Retirement System *Clerk -Atlanta, GA 2000-2004

My position consists of filing and retrieving files for Public Schools Dept; sorting and distributing

incoming mail; Answering multi-line phone system; in charge of retrieving voice mail messages from

main line and returning calls wanting account information ;customer service,and input of data in

computer.

Atlanta Surgi-Center Admissions Clerk/Cashier/Insurance Verifier- Atlanta, GA 1998-2000

Initial point of contact for the admittance of patients for surgery; verifying insurance for eligibility; filing;

copying; the set-up and maintenance of the front office; answering multi-phone lines and distributing calls

to proper departments.

Touch of Georgia Assistant Mgr/Head Cashier- Atlanta, GA 1996-1998

My job consisted of setting up store displays; taking phone orders; UPS shipping; inventory; preparing

work schedule for two other employees ;handling customer purchases and complaints; maintaining

appearance of store and ordering supplies for store.

Key Strengths- Excel at developing strong rapport with both internal and external customers.

Education: Gordon High School Graduation Date: June 1984