Customer Service Engineer

Matt Mcknight ***** bent tree forest circle Apt **34 dallas, TX 75248 US ********@****************.***

Mobile: 214-***-**** Contact Preference: Phone

OBJECTIVE: To provide the best possible customer experience for the customer and my employer EXPERIENCE:

8/2008 - Current Generation E Technologies, Dallas TX L1/L2 support for IBM Tivoli Suite softwaret Troubleshoot issues with Tivoli Enterprise Software Problem determination Escalate bugs to Development team Develop test environments for windows, unix and linux Develop virtual environments running windows, unix, and linux, Deploy and test web based applications Deploy and test snmp monitoring Remote Assistance through WebEx L1/L2 support for Tivoli Suite software Replication of customer environment and problem

4/2004 - 3/2006 Unisys, Austin TX Services Support Representative Technical phone support for corporate users systems. Create and track detailed trouble tickets for end users. Troubleshoot hardware and software issues. Dispatch technicians and following up with customer to confirm resolution. Active Directory Users and Computers Troubleshooting Remote Desktop Assistance Microsoft Office Support

9/2000 - 9/2003 Fox Marketting, Abilene, TX Part Time Customer Service Retail IT Sales Busines to Business Sales Over the Counter Sales Created solution oriented packages for customers needs Testing and replacing defective hardware Inbound phone support Assisted in inventory management of the warehouse Assisted in Shipping and Receiving Assembled and Disassembled PCs

EDUCATION: CompTIA A+ US-TX-Austin Certification

IBM Netcool Core 3.0 Certification

5/1999 Hawley ISD US-Tx-Hawley High School or equivalent

SKILLS: Skill Name Skill Level Last Used/Experience

IBM AIX Intermediate Currently Used 4 years Linux Intermediate Currently Used 4 years Solaris SPARC Intermediate Currently Used 4 years Windows 7 Expert Currently used 2 year Windows Vista Expert Currently used 4 years Windows XP Expert Currently used 8 years DOS Expert +4 years ago/5 years Windows 2003/2000 Expert Currently Used 4 years Install, maintain, repair Expert Currently Used 4 years MS Active Directory Intermediate Currently Used 2 years MS Exchange 200X Intermediate Currently Used 2 years DNS, DHCP and WINS Server Intermediate Currently Used 2 years MySQL Intermediate Currently Used 2 years Computer Repair and Assembly Expert Currently used 10 years Trouble Ticket Tracking Expert Currently used 7 years Customer Support Expert Currently used 7 years

REFERENCES: Reference Name: Don Sandee Jr Reference Company: Fidelity Reference Title: Systems Administrator Phone: 214-***-**** Type: Personal

Reference Name: Joseph Hill Reference Company: Global Technology Resources Inc Reference Title: Engineer Phone: 817-***-**** Type: Personal

Reference Name: Case Templeton Reference Company: Global Technology Resources Inc Reference Title: Engineer Phone: 972-***-**** Type: Personal

SUMMARY

Desired Salary/Wage: 45,000.00 USD Per Year Current Career Level: Experienced (Non-Manager) Years of relevant work experience: 5+ to 7 Years Date of Availability: Within one month Work Status:: US - I am authorized to work in this country for any employer. UK - I am authorized to work in this country for any employer. Target Job: Information Technology and system Administration Target Job Title: Technology and Systems Administration Desired Job Type: Technology and Systems Director Desired Status: Full-Time Site Location: On-Site Description of my perfect job: Working in the education industry Willing To Relocate: Yes

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