Customer Service Sales
Resume:
Avi Barhom
Camarillo CA 93012
******@*****.***
EXPERIENCE:
**/**** ** *******: Customer Service Level III Anthem Blue Cross Health
Insurance Senior Services, Newbury Park CA.
10/1990 - 10/2007: Telephone Sales Agent, Singapore Airline L.A, CA.
SUMMARY OF SKILLS:
. Excellent communications and Customer Service skills.
. Analytical type, detailed oriented and accurate. Investigative and
problem solver. Eager to learn.
. Proactive and independent worker. Maintain strong work ethics.
. Proficient in servicing wide variety of clientele including
international and elderly.
. Top producing Sales agent (Singapore Airlines).
CUSTOMER SERVICE:
. Effective listening abilities, succeed in solving client problems.
Strong communication skills. Actively contributed to client's
retention.
. Received a high number of compliments from impressed customers during
my service with Singapore Air and Anthem. Promoted to Customer Care
III in Anthem B/C.
. Good observation skills of computer errors, such as incorrect pricing,
inconsistency of product availability.
. Achieved V.P North America 2003 TCS AWARD:
Transforming Customer Service award acknowledges one employee
in North America each year for an exceptional customer service.
. One of the few people in Anthem Medicare Advantage who was cross-
trained as Medicare Supplement agent as well.
SPECIAL PROJECTS:
. Claims experience on WGS. Worked in a Senior Services unit that was
trained in claims correspondence. Reviewed claims disputes and appeals
from medical providers and responded by issuing NOA letters or sending
case to clinical review/claims when necessary.
. Part of a special Anthem quality control team assigned to correct
customer service outsourced vendor's errors and resolve issues in the
best possible way for our clients.
. One of only two people in department assigned to examine critical data
for maximizing flight yields (Singapore Air) which impact revenue and
higher yield.
. Chosen to be involved in training new hires in both Singapore Air and
Anthem. I assist in building their knowledge base and call handling on
and off the phone.
SALES - Singapore Airlines:
. 3rd top sales agent in a department of 35 agents
. Generated close to $900,000 individually in direct sales to passengers
during the fiscal year 2005-2006.
EDUCATION/Professional Development:
B.A degree in general humanities.
Pre License for Property and Casualty Insurance.
Knowledge of Excel (Intermediate), Word, Power Point and Outlook.
Contact this candidate