** *** ****

Avi Barhom

***** ******* **

Camarillo CA 93012

805-***-****

abhc44@r.postjobfree.com

EXPERIENCE:

**/**** ** *******: Customer Service Level III Anthem Blue Cross Health

Insurance Senior Services, Newbury Park CA.

10/1990 - 10/2007: Telephone Sales Agent, Singapore Airline L.A, CA.

SUMMARY OF SKILLS:

. Excellent communications and Customer Service skills.

. Analytical type, detailed oriented and accurate. Investigative and

problem solver. Eager to learn.

. Proactive and independent worker. Maintain strong work ethics.

. Proficient in servicing wide variety of clientele including

international and elderly.

. Top producing Sales agent (Singapore Airlines).

CUSTOMER SERVICE:

. Effective listening abilities, succeed in solving client problems.

Strong communication skills. Actively contributed to client's

retention.

. Received a high number of compliments from impressed customers during

my service with Singapore Air and Anthem. Promoted to Customer Care

III in Anthem B/C.

. Good observation skills of computer errors, such as incorrect pricing,

inconsistency of product availability.

. Achieved V.P North America 2003 TCS AWARD:

Transforming Customer Service award acknowledges one employee

in North America each year for an exceptional customer service.

. One of the few people in Anthem Medicare Advantage who was cross-

trained as Medicare Supplement agent as well.

SPECIAL PROJECTS:

. Claims experience on WGS. Worked in a Senior Services unit that was

trained in claims correspondence. Reviewed claims disputes and appeals

from medical providers and responded by issuing NOA letters or sending

case to clinical review/claims when necessary.

. Part of a special Anthem quality control team assigned to correct

customer service outsourced vendor's errors and resolve issues in the

best possible way for our clients.

. One of only two people in department assigned to examine critical data

for maximizing flight yields (Singapore Air) which impact revenue and

higher yield.

. Chosen to be involved in training new hires in both Singapore Air and

Anthem. I assist in building their knowledge base and call handling on

and off the phone.

SALES - Singapore Airlines:

. 3rd top sales agent in a department of 35 agents

. Generated close to $900,000 individually in direct sales to passengers

during the fiscal year 2005-2006.

EDUCATION/Professional Development:

B.A degree in general humanities.

Pre License for Property and Casualty Insurance.

Knowledge of Excel (Intermediate), Word, Power Point and Outlook.

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