Customer Service High School
Resume:
Clearwater, FL *****
Cell# 770-***-****
Kente Jamison
Experience 09/2010 - 02/2011 Automatic Data Processing
Alpharetta, GA
Solution Center Consultant in Client Services
Department
Handled heavy inbound call volume in a fast paced
call center environment in addition to follow-up
with the client through outbound phone and email
communication.
Responded to client questions and concerns related
to ADP Products and Services.
Ensured client satisfaction resolving all issues in
a timely manner.
05/2008 - 09/2010 Kelly Services at Ceridian
St. Pete, FL
Customer Service/ Human Resources Outsourcing
Representative
Assisted customers with questions relating to their
employee benefits, dependent verification, COBRA
and flexible spending accounts.
Served as a Human Resource Outsourcing
representative assisting other Customer Service
Representative's with participant accounts.
Performed other duties related to customer service
as assigned.
05/2006 - 05/2007 AAA Auto Club South St.
Pete, FL
Emergency Roadside Specialist
Obtained membership information to assist customers
with properly locating members utilizing addresses,
landmarks, vehicle description, tow destination and
drop off location.
Processed all customer applications by confirming
information in computer systems verifying customer
identity, and request payment.
Education Gibbs High School St. Petersburg, FL
High School Diploma
Highlights Customer Service Representative with over four
years of experience in call center operations.
Talent for identifying customer/client needs and
presenting appropriate company products and
services and exceptional customer/client follow-up.
Proficient with Microsoft Office System (including
Microsoft Word, Microsoft. Excel, Microsoft
PowerPoint and Microsoft Outlook).
Contact this candidate