Customer Service Representative

Melissa Burch

*** ******** *** ******, **. ****7

937-***-**** home 931-***-**** cellular

1966kaykay@gmail.

Professional Summary

Certified Customer Service Representative with ten years of Administrative experience. Proficient

i n M icrosoft Office products as well as advanced in the use of office equipment, e.g. fax machine,

copier, multiple phone lines, etc. Possess excellent communication skills, highly motivated, and

eager to begin working in an established, stable, professional company.

PROFESSIONAL EXPERIENCE

StaffMark Staffing Service* Dayton, OH. 45342* 11/10 to Present

Position Held

Customer Service Representative – Ensure accurate input of customer shipping and production request for

the production floor using Marcoloa shipping program to produce an accurate count of pieces needed for

shipping.

Responded promptly to customer’s inquiries, obtain and evaluated all relevant information to handle

customer’s inquiries and complaints.

Accomplishments:

Ensured on time deliveries

Achieved one call resolutions

Marshalls* Dayton, OH. 45435* 11/10 to 04/11

Position Held

Sales Associate – Determined the customers need and recommend, and assist in location of merchandise,

answer any questions regarding the store or merchandise.

Received and process cash, check and charge payment explained special promotion and up sale promotion

credit cards.

Ticket, arranged, and displayed merchandise to promote sales.

Performed task such as open and closing cash register, counting monies, and giving customers correct

change.

Balanced monies, sort charge slips and kept record of exchange slips.

Accomplishments

Maintain knowledge of current sales and promotions, policies of money handling and security

practice to provide a safe and content customer.

Established loyal customer base practice for repeat customer business.

Melissa Burch

**********@*****.***

First Group America* Cincinnati, OH. 45202* 07/08 to 09/10

Position Held

Accounts Customer Support – Maintained and ensured the completion of employee’s confidential and

pertinent information received via fax, email or phone.

Created a daily log of all phone calls and faxes, managed a priority system of all work load to ensure

efficient and continuous improvement of high performance.

Inputted and updated a daily record of employee’s changes e.g. pay rate changes, hire and termination

dates, name and address changes, etc. into the ADP Payroll program and PeopleSoft software.

Audit and modified existing database management system as I worked closely with the IT department to

research, correct and resolve any program or data issues.

Accomplishments

Created a process of cutting data entry error down resulted in reduction of employee payroll

errors and complaints.

Achieved a good working relationship with the employee’s in the field to create a mutual

respectful working partnership.

Sonoco Products* Cincinnati, OH. 45232* 11/06 to 05/08

Position Held

Administrative Assistant – Conducted several clerical duties included but not limited to typing

correspondence, photocopying, faxing, retrieving documents for filing, answering several phone lines, etc.

Maintained office supplies inventories, coordinate maintenance and office equipment.

Ensuring all office and plant invoices, and billing were paid creating Accounts Payable invoices using

Ariba software.

Managed employee’s employment record using PeopleSoft and ADP payroll program.

Created spreadsheets in Microsoft Excel of confidential employee’s information, petty cash records,

reconciled credit card, and bank statements.

Accomplishments

Possessed good problem assessments and problem solving skills to reduce employee’s

complainants.

Reduced record keeping errors that resulted in the reduction of employees’ payroll errors.

EDUCATION

Sinclair Community College Dayton, OH. 45402

Melissa Burch

**********@*****.***

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