Quality Control Assurance
Resume:
Richard C. Hailey
**** ****** ****** ***** **********, KY 40219
***********@*****.***
Objective
A challenging position using my abilities developed through
experience with the opportunity for professional growth based on
performance.
Work Experience
02/2010-Present Precision Broadband Installations Inc.
Assistant Manager
Responsible for the safety, productivity and overall success of
approximately 30 Installation Technicians.
Manage technicians' daily workload to maximize individual efficiency
and the completion of work assigned by our client.
Daily communication with our client to understand their standards
and preferences.
Ensure that technicians understand and exceed Insight Communications
expectations.
Monitor the quality and accuracy of technicians' work.
Collection of daily COD's.
Responsible for Fleet Maintenance in Louisville Market.
11/2006 - 02/2010Baker Installations Louisville, Kentucky
Supervisor
Responsible for the safety, productivity and overall success of
approximately 15 Installation Technicians.
Manage technicians' daily workload to maximize individual efficiency
and the completion of work assigned by our client.
Daily communication with our client to understand their standards
and preferences.
Ensure that technicians understand and exceed Insight Communications
expectations.
Participate in hiring new technicians who meet Baker Installations'
high standards.
Monitor the quality and accuracy of technicians' work.
Collection of daily COD's.
11/2005-11/2006 Cable View Communications Louisville, Kentucky
Technician Supervisor
Monitor the quality and accuracy of technicians' work.
Worked occasional routes when employees called in.
Ensure that technicians understand and exceed the clients'
expectations.
2/1998-11/2005 Cable Express Louisville, Kentucky
Technician/ Quality Assurance Tech/Supervisor
Responsible for quality control of all installation and repair work
ensuring safety compliance.
Provided technical knowledge, expertise, and training to trainers
and installation technicians and completed accurate and timely
documentation and reports.
Performed residential cable television, high speed data and/or
digital phone installations, reconnections, disconnects and changes
of service in a safe, and efficient manner to exact client
specifications.
Responsible for aspects of field operations including financial
results, client relations, talent management and quality control.
Supervised activities of employees, (i.e. scheduling, routing, on
time guarantee tracking, quality control, customer relations and
training), create a work atmosphere that is positive to promote
professionalism in our associates and foster a proactive attitude
towards customer satisfaction.
Traveled with company to various states across the United States
working with several different clients.
[Richard C. Hailey]( [502-***-****]( [***********@*****.***]
Page
Education
Iroquois High School, Louisville, KY
High School Diploma
June 1988
References
References are available upon request.
Contact this candidate