Customer Service Sales

Connie F. Pate

**** **** **** ? Jacksonville, Fl., 32216

H 904-***-**** ? C 904-***-**** ? ************@*****.***

Objective: To obtain an interesting position in an office setting,

customer service, data entry, mail clerk, marketing and sales that will

utilize my skills and abilities.

Experience:

Convergys

Jacksonville, FL

Customer Service and Sales

Oct 2010 to Dec 2010

. Deliver world class customer service and build customer satisfaction

and loyalty

. Handled a high influx of inbound calls within a dynamic call center

environment

. Respond to customer inquiries and requests and resolved issues

efficiently and professionally

. Utilized multiple call center applications to efficiently and

professionally assist customers.

Sunsational Sunrooms of America

Jacksonville, FL

Field Marketing Director

Jan 2008 to Jun 2008

. Hired and Trained demonstrators to produce leads for windows, doors

and sunrooms.

. Set schedules for demonstrators, and role play

. Work events and shows to set appointments for free estimates and

produce leads.

. Held weekly meetings with marketing staff, to cover and review new

changes and any problems that have arrived.

. Review weekly with owner with progress and any new updates.

Patterson Home Improvements Jacksonville,

FL

Field Marketing

Jul 2000 to Dec 2007

. Contacted and answered prospective customers questions and

demonstrated products, explain product features.

. Identified prospective customers at events and retail stores to set

appointments for free estimates.

. Provided customers with product samples and catalogs.

. Recommended products to customers, based on the needs and interests.

Education:

North High School Evansville,

IN

Diploma

The big gap in my resume from Jun 2008 to Oct 2010 is due to being out of

state to take care of parent's estate in Evansville, IN.

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