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Manager Customer Service

Location:
Lafayette, TN, 37083
Posted:
June 12, 2011

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Resume:

PO Box ***

Lafayette, TN *****

Phone 575-***-****

abhc2g@r.postjobfree.com

Jeremy B. Thrasher

Education: 1998-2003 Eastern New Mexico University Portales, NM

Major: B.S. in General Agriculture

Colligate FFA 1998-2003

1985 -1998 San Jon Municipal Schools San Jon, NM

Diploma

Work 05/11-Present Russell’s Truck & Travel Center Glenrio, NM

Experience Fuel Desk Clerk

General Cashier Duties, balancing cash drawer, ringing up customer

purchases, stocking, and customer service. Other duties as assigned by

Store Manager and Shift Leaders.

02/11-04/11 Tractor Supply Company Lafayette, TN

Team Member

Greet all customers as they enter the store. Practice 4 Keys to Successful

Selling: Welcome the Customer, Make the Sell, Suggest the Sell, Close the

Sell. Provide excellent customer service at the time of the time of the

check out. Operate cash register/computer, provide cash control within the

department established by Tractor Supply Company, recovery of

merchandise in assigned areas. “Freight in Eight”: mandatory freight night

as assigned by Store Manager, Assistant Store Manager or Team Leader.

Reviewing plan-o-grams (merchandising, sets, and resets), assembling

merchandise, price changes/markdowns. Deliveries and customer load

outs. Other responsibilities as assigned by the Store Manager, Assistant

Store Manager or Team Leader

09/10-01/11 Farm Service Agency Tucumcari, NM

Program Technician - Temporary

Assists permanent employees in carrying out office activities and

functions pertaining to assigned programs at the field office level. Split

time between two (2) separate counties. Assists with filing, copying,

answering phone, and word processing. Utilizes personal computer and

various types of computer programs to maintain producer data and process

automated program forms and processing. Uses a high degree of initiative

and judgment in planning and carrying out assigned tasks and resolving

problems encountered.

06/10-08/10 Russell’s Truck & Travel Center Glenrio, NM

Hourly Manager

Operate/oversee the store daily in the manner directed by Store Manager.

Assist in all new and existing employee training. Ensure the protection of

company assets through the elimination/minimizing of cash and inventory

shortages, and that the station is operated with in company polices. Acting

as intern store manager in the absence of the manager. Responsible for

supervising several individuals making certain that duties were completed.

Other duties included completing morning and evening inventory reports.

04/09-06/10 Wal-Mart Portales, NM

Courtesy Desk Associate/Cashier

Position included processing of all Return/Exchange transactions.

Adhering to Wal-Mart Policies and Regulations, as well as by State and

Federal Guidelines. Acting as an Agent for Money Gram transactions,

cashing of payroll and Government checks. Acting as a relief cashier with

general cashier duties such as tendering money, ringing up customer

purchases, customer carry outs and other duties as assigned by manager.

1/08-4/09 Hurley Packaging Lubbock, TX

Office Assistant

Position included answering all incoming calls, filing all invoices, writing

all Purchase Orders, keeping track of customer orders and plant orders,

keeping track of drivers mileage using leased trucks, and entering drivers

daily logs into the Keller Log Checker computer program. Other duties

include keeping track of Temporary Employees and their timecards,

handling retail sells and stocking, writing up bill of ladings, scheduling of

outgoing shipments through common carriers, making small delivers,

picking up orders and any other duties as assigned by owner and General

Manager.

11/07-12/07 Anderson Ranch Portland, TN

Stable Hand

Position included general stable duties, cleaning stalls, feeding and

watering horses, grooming and saddling horses and other duties as

assigned.

8/07-11/07 Chisum Travel Center Lubbock, TX

Bookkeeper

Position included processing daily reports, submitting all daily reports and

correspondence to the Home Office. Processing of weekly payroll.

Balancing all cashier drawers and maintaining daily safe balance.

Miscellaneous banking activities.

1st Convenience Bank

03/06-07/07 Lubbock, TX Personal

Banker III, Senior Teller and Certified Branch Trainer

Position included general Teller duties, which consist of taking in

customer deposits and withdrawals, daily balancing of my cash drawer.

Processing loan applications and finalization of loan documentation.

Customer service, sells and new accounts and other duties as assigned by

branch manager. Acting supervisor in the absence of Branch Manager

and/or Assistant Branch Manager. Training of all new Bank employees

and in maintaining continual training for existing employees as bank

policies and procedures change.

08/05-03/06 The Cash Store Lubbock, TX; Clovis, NM

Store Manager

Position included issuing 14 day cash advances to customers who meet

company requirements. In charge of maintaining customer accounts and

files. Daily balancing of cash drawers and maintaining the required

amount of money in the safe. Maintaining all collection files and

miscellaneous banking services. Other duties as assigned by District

Manager.

10/04-06/05 Raindancers Youth Services Clovis, NM

Behavioral Management Services Provider

Position included working with youth, ages 3 to 21 diagnosed with serious

emotional problems, in their home, school, and community as well as

coordination of program activities, monthly reviews, continual

communication with Coordinators, client and the foster family.

06/04-08/04 Conway Oil Company San Jon, NM

Assistant Store Manager

Operate/oversee the store daily in the manner directed by Store Manager.

Assist in all new and existing employee training. Ensure the protection of

company assets through the elimination/minimizing of cash and inventory

shortages, and that the station is operated with in company polices. Acting

as intern store manager in the absence of the manager. Responsible for

supervising several individuals making certain that duties were completed.

Other duties included completing morning and evening inventory reports

along with keeping track of deposits and expenditures.

03/04-05/04 San Jon Schools San Jon, NM

Substitute Teacher

Responsible for the students in assigned classroom. Followed set lesson

and disciplinary plans set by regular teacher. Adhered to all school

policies and rules. Substituted in grades 3rd, 4th, 5th, Junior High and High

School, as well as in both elementary and secondary Special Education.

01/04-03/04 Mental Health Resources Tucumcari, NM

Team Leader - Psychosocial Rehabilitation Program

Current position includes administering the PSI program. Supervising

daily activities of the PSI program. Ensuring timely unit tracking log for

PSI. Monitoring quality of staff’s patient care. Ensuring PSI clients

receive quality mental health education, self-management skill training,

independent living education, risk reduction, and relapse prevention

programs. Providing educational programs for clients and their families.

Maintaining strict confidentiality. Supervise client admissions to PSI.

Prepare client records. Supervise staff record keeping. Supervise client

discharge from PSI. Ensure PSI services and activities are culturally

sensitive and relevant. Ensure staff and self meet required number of job

tasks and service units. Other duties assigned by the Center Director.

10/01-12/03 TeamBuilders Counseling Services Clovis, NM

Case Manager

Behavioral Management/ Respite Care Program Specialist

Behavioral Management Specialist

Position included working with youth, ages 3 to 21 diagnosed with serious

emotional problems, in their home, school, and community as well as

coordination of program activities, monthly reviews, review of all daily

progress notes, continual communication with providers, client and

families. This position also entails the writing of reports, coordination of

monthly meetings, support for BMS providers, bi-weekly billing

summaries and data entry and various other office duties as needed.

References:

References are available with request.



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