Manager Customer Service
Resume:
PO Box ***
Lafayette, TN *****
Phone 575-***-****
******.********@*****.***
Jeremy B. Thrasher
Education: 1998-2003 Eastern New Mexico University Portales, NM
Major: B.S. in General Agriculture
Colligate FFA 1998-2003
1985 -1998 San Jon Municipal Schools San Jon, NM
Diploma
Work 05/11-Present Russell’s Truck & Travel Center Glenrio, NM
Experience Fuel Desk Clerk
General Cashier Duties, balancing cash drawer, ringing up customer
purchases, stocking, and customer service. Other duties as assigned by
Store Manager and Shift Leaders.
02/11-04/11 Tractor Supply Company Lafayette, TN
Team Member
Greet all customers as they enter the store. Practice 4 Keys to Successful
Selling: Welcome the Customer, Make the Sell, Suggest the Sell, Close the
Sell. Provide excellent customer service at the time of the time of the
check out. Operate cash register/computer, provide cash control within the
department established by Tractor Supply Company, recovery of
merchandise in assigned areas. “Freight in Eight”: mandatory freight night
as assigned by Store Manager, Assistant Store Manager or Team Leader.
Reviewing plan-o-grams (merchandising, sets, and resets), assembling
merchandise, price changes/markdowns. Deliveries and customer load
outs. Other responsibilities as assigned by the Store Manager, Assistant
Store Manager or Team Leader
09/10-01/11 Farm Service Agency Tucumcari, NM
Program Technician - Temporary
Assists permanent employees in carrying out office activities and
functions pertaining to assigned programs at the field office level. Split
time between two (2) separate counties. Assists with filing, copying,
answering phone, and word processing. Utilizes personal computer and
various types of computer programs to maintain producer data and process
automated program forms and processing. Uses a high degree of initiative
and judgment in planning and carrying out assigned tasks and resolving
problems encountered.
06/10-08/10 Russell’s Truck & Travel Center Glenrio, NM
Hourly Manager
Operate/oversee the store daily in the manner directed by Store Manager.
Assist in all new and existing employee training. Ensure the protection of
company assets through the elimination/minimizing of cash and inventory
shortages, and that the station is operated with in company polices. Acting
as intern store manager in the absence of the manager. Responsible for
supervising several individuals making certain that duties were completed.
Other duties included completing morning and evening inventory reports.
04/09-06/10 Wal-Mart Portales, NM
Courtesy Desk Associate/Cashier
Position included processing of all Return/Exchange transactions.
Adhering to Wal-Mart Policies and Regulations, as well as by State and
Federal Guidelines. Acting as an Agent for Money Gram transactions,
cashing of payroll and Government checks. Acting as a relief cashier with
general cashier duties such as tendering money, ringing up customer
purchases, customer carry outs and other duties as assigned by manager.
1/08-4/09 Hurley Packaging Lubbock, TX
Office Assistant
Position included answering all incoming calls, filing all invoices, writing
all Purchase Orders, keeping track of customer orders and plant orders,
keeping track of drivers mileage using leased trucks, and entering drivers
daily logs into the Keller Log Checker computer program. Other duties
include keeping track of Temporary Employees and their timecards,
handling retail sells and stocking, writing up bill of ladings, scheduling of
outgoing shipments through common carriers, making small delivers,
picking up orders and any other duties as assigned by owner and General
Manager.
11/07-12/07 Anderson Ranch Portland, TN
Stable Hand
Position included general stable duties, cleaning stalls, feeding and
watering horses, grooming and saddling horses and other duties as
assigned.
8/07-11/07 Chisum Travel Center Lubbock, TX
Bookkeeper
Position included processing daily reports, submitting all daily reports and
correspondence to the Home Office. Processing of weekly payroll.
Balancing all cashier drawers and maintaining daily safe balance.
Miscellaneous banking activities.
1st Convenience Bank
03/06-07/07 Lubbock, TX Personal
Banker III, Senior Teller and Certified Branch Trainer
Position included general Teller duties, which consist of taking in
customer deposits and withdrawals, daily balancing of my cash drawer.
Processing loan applications and finalization of loan documentation.
Customer service, sells and new accounts and other duties as assigned by
branch manager. Acting supervisor in the absence of Branch Manager
and/or Assistant Branch Manager. Training of all new Bank employees
and in maintaining continual training for existing employees as bank
policies and procedures change.
08/05-03/06 The Cash Store Lubbock, TX; Clovis, NM
Store Manager
Position included issuing 14 day cash advances to customers who meet
company requirements. In charge of maintaining customer accounts and
files. Daily balancing of cash drawers and maintaining the required
amount of money in the safe. Maintaining all collection files and
miscellaneous banking services. Other duties as assigned by District
Manager.
10/04-06/05 Raindancers Youth Services Clovis, NM
Behavioral Management Services Provider
Position included working with youth, ages 3 to 21 diagnosed with serious
emotional problems, in their home, school, and community as well as
coordination of program activities, monthly reviews, continual
communication with Coordinators, client and the foster family.
06/04-08/04 Conway Oil Company San Jon, NM
Assistant Store Manager
Operate/oversee the store daily in the manner directed by Store Manager.
Assist in all new and existing employee training. Ensure the protection of
company assets through the elimination/minimizing of cash and inventory
shortages, and that the station is operated with in company polices. Acting
as intern store manager in the absence of the manager. Responsible for
supervising several individuals making certain that duties were completed.
Other duties included completing morning and evening inventory reports
along with keeping track of deposits and expenditures.
03/04-05/04 San Jon Schools San Jon, NM
Substitute Teacher
Responsible for the students in assigned classroom. Followed set lesson
and disciplinary plans set by regular teacher. Adhered to all school
policies and rules. Substituted in grades 3rd, 4th, 5th, Junior High and High
School, as well as in both elementary and secondary Special Education.
01/04-03/04 Mental Health Resources Tucumcari, NM
Team Leader - Psychosocial Rehabilitation Program
Current position includes administering the PSI program. Supervising
daily activities of the PSI program. Ensuring timely unit tracking log for
PSI. Monitoring quality of staff’s patient care. Ensuring PSI clients
receive quality mental health education, self-management skill training,
independent living education, risk reduction, and relapse prevention
programs. Providing educational programs for clients and their families.
Maintaining strict confidentiality. Supervise client admissions to PSI.
Prepare client records. Supervise staff record keeping. Supervise client
discharge from PSI. Ensure PSI services and activities are culturally
sensitive and relevant. Ensure staff and self meet required number of job
tasks and service units. Other duties assigned by the Center Director.
10/01-12/03 TeamBuilders Counseling Services Clovis, NM
Case Manager
Behavioral Management/ Respite Care Program Specialist
Behavioral Management Specialist
Position included working with youth, ages 3 to 21 diagnosed with serious
emotional problems, in their home, school, and community as well as
coordination of program activities, monthly reviews, review of all daily
progress notes, continual communication with providers, client and
families. This position also entails the writing of reports, coordination of
monthly meetings, support for BMS providers, bi-weekly billing
summaries and data entry and various other office duties as needed.
References:
References are available with request.
Contact this candidate