Customer Service Quality Control

Mary A. Bealer

**** ****** ** ******* ****, La. *1112 504-***-****

**********@*******.***

Objective Seeking a challenging, long term, stable full time position

that utilizes my twenty-six years of banking/financial

industry experience focusing on loan documentation and

processing, problem solving, quality control, compliance,

customer service, auditing, bookkeeping, balancing and

reconciliations.

Highlights Takes an energetic, logical, and methodical approach to any

task.

Very enthusiastic; Self-motivated, and quickly establishes

strong relationships with co-workers.

Supervised up to 15 people.

Ability to multitask; able to handle several

responsibilities at once.

Possesses strong organizational and motivational skills.

Friendly, competent, and hardworking employee.

Loyal; dedicated to getting the job done right.

Communicates effectively with internal and external

clients.

Work

Experience Capital One Bank

ALS Collateral Release Department

Loan Specialist, Banking Officer - July 1998 - Present

--Conduct research and analyze collateral release issues

in daily workflow

--Prepare legal documents daily for legal notarization.

--Responsible for cross training new and existing

associates

--Conduct internal audits to ensure accuracy of work

--Process collateral release documentation

--Process documentation for high risk Collection, Non-

Accrual, and

Special Asset Accounts

-- Handle external and internal customer calls

--Trouble-shoot documentation and collateral release issues

as well as quality control and problem solving

--Process department Accounts Payable and verifying charges

as well as payment processing

--Transferred from New Orleans to Shreveport when the

department was relocated following Hurricane Katrina in

2005.

Account Reconciliation Processing Department

Account Processor III - June 1995 - June 1998

--Work with Commercial Customers preparing and balancing

monthly special deposit accounts.

--Reconciled all statement issues

--Delivered completed statements in a timely manner

--Communicated with officers and customers in regards to

their financial data in order to comply with business

contract arrangements

ATM Balance Department

ATM Balancing Processor III - August 1994 - June 1995

--Responsible for daily auditing and balancing cash volumes

in branch and remote bank ATM machines.

--Provided timely reporting on out of balance conditions of

each machine

--Researched and reconciled customer shortages in

compliance with Federal Reg E

--Processed debits and credits to customer accounts and

Bank General Ledger Accounts when necessary

First National Bank of Jefferson Parish

Operations Specialist

January 1985- August 1994

-- Reconciled

several General Ledger Accounts daily including:

All Branch Cash Accounts, Branch Savings

Accounts, Over and Short, Suspense, Money Order, ATM

Machines Cash Accounts.

--Knowledgeable in all Accounting and Bookkeeping

procedures.

--Quality Control clerk for all CICS new account data

--Customer Service Representative for commercial and

consumer checking accounts

Skills Proficient in: Word, Excel, Outlook, I-3100 Check Systems,

ALS/SHAW Loan Systems, Extra, paperless workflow

environments such as Docview, Viewstar, Electronic Work

Orders/Collateral Vault Request System, Processing online

documentation to Government Agencies, Account

Reconciliation Deposit System, Vector Bookkeeping System

and Bank Accounting Procedures.

Education Graduate of Cabrini High School, New Orleans Louisiana

Power of One Leadership Course-2009

Seven Habits of Highly Effective People -1995

Archdiocese of New Orleans Youth Ministry Certification

Program -1995

References available upon request

Contact this candidate