Customer Service Data Entry
Resume:
Melinda Dickson
Temecula CA *2592
***************@*****.***
Objective
To obtain a challenging position that offers continuing professional growth,
utilizing my strong communication skill and capitalizing on my extensive
background in customer service and customer relationship management.
Job Experience
4/2011 to present
Temecula Valley Library-Volunteer
10/2007 to 2/2011
CA Botana International Inc-San Diego CA, Project Co-Ordinator/Research and
Development
Maintaining current company and private label inventory. Projecting the funds
and delivery dates for both raw materials and packaging. Scheduling the
manufacturing, filling the finished product into the correct packaging and
notifying shipping dept for delivery of finished goods. Following up with each
dept to confirm job completion during each step of the project.
2/2006 to10/2007
Milgard Window-Temecula CA, Tech Co-Ordinator/Customer Service
Maintained high standards of customer service: quality of product and short lead
times. Ordering the correct product and parts for the current jobs and
scheduling of service between homebuilder supervisors and window technicians:
daily, weekly and monthly projections. Collecting and filling the scheduling
sheets to verify work completion and any follow up visits.
08/2003 to 01/2006
Ram Home Warranty-Temecula CA, Orders Department
Provided a good relationship for the home warranty industry and it’s clients.
This included educating homeowners, realtors and brokers on RAM’s services.
Determined how to utilize our services more effectively based on the
homeowners needs. Provided support through proactive telephone and e-mail
contact. Managed the contract renewal process, monitored the risk
management for renewals.
2/1985 to 08/2003
CA Botana International Inc.-San Diego CA, Customer Service/Supervisor
Customer product quotes, data entry and invoicing. Daily scheduling of
domestic and international shipments. Maintained customer records for back
orders and stock on hand, contacting customers regarding new products and
upselling on backorders. Review of customer account history and payment
information. Liaison between outside sales staff, distributors and salon owners.
Organized monthly seminars for the continued education for students. Made
travel arrangements for trade show and visitors.
Qualifications
Word and Excel, PIC (Professional Inventory Control)
Reception, Filing, Data Entry and 10 Key
Accounts Payable, Accounts Receivable, Purchasing
Contact this candidate