Customer Service Sales
Resume:
Atlanta, GA *****
************@**********.***
Summary
A diverse professional with over 12 years broadcast media experience, with
a concentration in traffic, client relations, and customer service.
Assisted the sales force in generating multi-billion dollars in revenue
annually. Keen ability to coordinate multiple tasks while producing
positive results. Outstanding organizational, communication, and
adaptation skills demonstrated daily within an ever-changing broadcast
environment.
Professional Synopsis
Exceptional work ethics with a proven ability to excel in client relations
and customer service.
. Over 12 years broadcast media experience with concentrations in
traffic, client relations, and customer service.
. Helped to generate millions of dollars in advocacy revenue during the
2008 elections by providing outstanding customer service.
. Outstanding accuracy level as demonstrated within the position of
Quality Control Coordinator.
. Proven accuracy in accounts payable and customer service, demonstrated
in accounting positions for Northwest Airlines and Mitchell, Titus,
and Co. accounting firms.
. Versed in the use of Microsoft office suite, BIAS traffic system, and
in-house software applications.
Professional Experience
Proven ability to generate positive results from complex, multi-faceted
responsibilities.
Hearst Television Inc., Charlotte, NC.
Continuity Specialist - March 2010 - Present
Responsible for the maintenance, assignment, and processing of all traffic
instruction files, (new and revised) received from agencies and
advertisers. I support WAPT, Jackson, MS (Channel 16, ABC) and WMTW
Portland, ME (Channel 8, ABC) in all aspects of commercial traffic. Heavy
agency and sales contact in order to obtain commercial tapes and traffic
instructions, as well as problem solve and troubleshoot issues related to
the accounts. Very organized and detailed oriented, strong communication
skills with the proven ability to work under pressure and against
deadlines. Commitment to accuracy and timeliness.
Turner Broadcasting Systems, Inc., Atlanta, Georgia.
CNN Account Coordinator/Booking Coordinator. January 1999 - March 2009.
Responsible for the accurate processing of sales orders and confirmations
for CNN, Headline News, and Airport News. Heavy agency and sales contact
in order to obtain commercial tapes and traffic instructions, as well as
problem solve and troubleshoot issues related to the accounts. Worked
closely with Sales Assistants, insuring that all orders are sent
accurately and timely. Primary steward of advocacy orders, which
required the ability to handle last minute requests accurately, and
coordinate the process with Sales, Sales Operations, and the legal
department. Steward of high impact and high profile client accounts
insuring accurate placement and commercial copy on logs. Participated in
the training and conversion process of Turner traffic departments from
the BIAS traffic system to the in-house application, Crossroad.
Participated in and completed customer service training workshops.
Participated in and completed Crossroad training sessions prior to
implementation of the new system. Interfaced daily with Sales,
Commercial Clearance/Legal, and other areas of Sales Operations to insure
accuracy in commercial trafficking. Assisted in the training of new
employees and cross-training of current employees on all facets of copy
and booking.
Program Syndication Coordinator. January 1998 - January 1999.
Responsibilities included, but were not limited to, compiling commercial
format sheets for syndicated programming; barter spot placement; file
maintenance, and billing. Processed sales orders through the BIAS
traffic system, and implemented commercial copy and confirmations.
Extensive customer service to agencies and network integrators.
Other Network Experience
Turner Broadcasting Systems, Inc., Atlanta, Georgia.
Quality Control Coordinator. December 1996 - January 1998.
Turner Broadcasting Systems, Inc., Atlanta, Georgia.
Local Account Coordinator. June 1996 - December 1996.
Academia & Achievements
Devoted to a continuous learning and training environment in order to
provide outstanding service.
Sinclair Community College, Dayton, Ohio
Associate of Applied Science - Financial Management
Crews Leadership Development, Atlanta, Georgia
Customer Service Training certification. 2008
Mastering the Change Curve certification. 2008
Training/User Knowledge
JDS/BIAS/Harris Traffic System
Wide Orbit Traffic System
Alliance
ToolKit
BOC Reports
Microsoft Office Suite
Crossroad Traffic System
In-house software applications
Participated in the TBS Literacy Mentoring Program, "Time to Read."
Bronica Baker Deale
2994 Rollingwood Lane, SE, Atlanta, Georgia 30316
************@**********.***
Bronica Baker Deale
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