Customer Service Management
Resume:
Sandra Lemon
Biloxi, Ms ***32
*********@***.***
Contact: 228-***-****
Experience:
*/****-*/**** ******* Security Group, New York, NY
Title: Support Services Administrator
Securities Firm
Duties included: administrative, call center support to New Business
Development. Responsible for daily accounting spreadsheets, customer
service inbound/outbound calls regarding customer accounts that needed
assistance. Prepared new proposals for new clients as well. Lead generation
responsibilities also. Receptionist responsibilities of front desk-key
holder as well..
3/2004-7/2006 Qnomy Inc, New York, NY
Title: Assistant to CEO
Software Solutions Firm (Start-Up)
Duties included were Assistant to CEO, Office management as well new
business development. I was forerunner for Marketing initiatives. Duties
also were scheduling of presentation with new prospects via Web conference.
I also conducted webex web conferences new prospects regarding CRM system.
I implemented and devised spiel and delivery of spiel to new prospects via
phone to via companies, hospital and organizations. I profited company over
3 billion dollars in new profits during my tenure. I was also responsible
for database management in which I utilized Salesforce as my database
management software. I were also key-holder responsible for opening and
closing daily of office.
Reason for leaving: Restructured resulted in lay-off status for I and other
employees
7/2002 - 1/2005 FIND/SVP New York, NY
Industry: Consulting Services
Team leader Telesales/Call Center Representative
Global Business Research & Advisory services to all industries.
Offices located in London, France and Germany. Headquarters located in
NYC.
Delivery of Quick Consulting services via phone to various industry sectors
within assigned territory. Utilizing Goldmine to retrieve and update data.
Top producer. Promoted into document delivery services for sister company
Teltech in which services were delivered via phone... Securing Service
agreements from new prospects utilizing Gale Directories which is a
directory that contains every corporate library in U.S and abroad to target
for specific service for. Teltech. Launched this new initiative that was
given via Telesales Division... Duties included were also development of
spiel for initiative and all other inclusive duties to move forward with
pilot program. I was responsible for management and oversee of program
from
inception to completion, while also continuing initial telemarketing duties
for FIND/SVP. Top producer meeting quota and stats set forth continuously.
100 calls per day outbound. Closing quota were 4 appt for Business
Development Managers daily to move forward with securing of contract.
5/1998 - 9/2001 Opportunities In Options
Oxnard, Ca.
Industry: Banking/Finance Call Center Representative
Commodity Trading Firm specializing in Futures and Options
Trained as well supervised 6to 10 customer service reps. Responsible for
completion of activity reports.
Assisted novice/experienced traders with educational tools for investment
in
Futures/Options market via phone by introducing software, educational books
and upcoming seminars. Predictive Dial Mode method.
Monitoring markets constantly for volatility in bullish and bearish to
relay
information to interested trader utilizing collaborative information from
in-house brokers and various other divisions. Raising equity as well for
assigned brokers.
Utilized state-of-the-art computer equipment execution and expedition of
information ascertain by effectively using Goldmine software. Top
Specialist
consecutively receiving outstanding recognition and commissions. Assisting
brokers on an as needed basis giving leads as necessary. I also trained new
hires for telemarketing division. Quota 150 calls outbound/3 closes on
deals
per day.
1996 - 4/1998 Morale, Recreation and Welfare U.S NATO Base
Keflavik, Iceland
Industry: Government- Military/Defense
DODDS School System (military) Bus Safety Initiative
Program Safety Coordinator/Management
Supervised and Coordinated bus safety program for youth services division
DODDS School System grade K-12. Responsible for implementation of Bus
Safety
Program accordance to Directives set forth By Bupers (U.S. Government).
Liaison to school superintendent, principals, MWR director, parents as
well.
Duties included routing of buses; scheduling and trafficking of students
utilizing Microsoft excel to carry out these duties. Coordination of buses
as well for special events. Utilizing Microsoft Word and specialized
software upkeep of newsletter.
Supervised and trained 6 Bus Safety Monitors also implemented a new Parent
Volunteer Program for extreme weather conditions in Iceland. Training and
adhering to safety regulations set forth in directives. Parent Volunteer
Program was a success. Responsible prospecting of volunteers from different
squadrons stationed at NATO base for parent-volunteer program. Program was
emulated by other oversea government school facilities. Deemed exceptional.
Responsible for enforcing disciplinary actions attained from each bus on
students from bus monitors to anyone who was in violations of procedures
and
safety regulation.
EDUCATION:
Phillips Jr. College
US-Ms-Gulfport
Some College Coursework Completed
Major Computer Science completed electives-Speech, Accounting I&II, College
Math, Algebra, Geography, World History, Intro to Microcomputer I&II, RPG
I,
Typing I&II
Seven Habits Of Highly Successful People
Iceland-United Kingdom-Keflavik
Certifications:
A course designed to allow you to exceed your maximum potential in career.
10/1986
Career Development Institute
US-Ms Gulfport Vocational
Retail Sales Management Graduate.
03/1983
Business Vo/Tech Int'l
US-Ms-Gulfport
Business Clerical Certification-Certified Clerk Typist
AFFILIATIONS:
7/1992 - Present Red Cross volunteer
SKILLS:
Customer Support, Customer Service, Administrative, Customer Relations,
New Business Development Expert Currently used/over 10 years
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