Customer Service Sales

AVA VARDOULES

* ******* *****

Bronxville, NY ***08

914-***-****

Education: Pace University, White Plains, New York

MBA - Financial Management, May 2000

Fordham University, Bronx, New York

BA - Economics, December 1995

BA - Italian Studies, December 1995

Business Experience: Quaker-Tropicana-Gatorade, Tarrytown, New

York

Forecast Analyst (12/2001-7/2002)

. Responsible for Tropicana sales and trade

forecast, Northeast Division

. Prepared financial reports for Tropicana and

Pepsico executives

Reader's Digest Association, Chappaqua, New York

Business Analyst (5/1999-12/2001)

. Prepared budget for magazine editorial staff

. Created budget vs. spending reports for editor-in-

chief

. Approved and processed freelance writer payments

. Acted as liaison between freelance writers and

Accounts Payable department

. Worked with Rights and Permissions department and

Legal department

in drawing up freelancer contracts

The Dannon Yogurt Company, White Plains, New York

Forecast Analyst (5/1998-5/1999)

. Responsible for Dannon sales and trade forecast,

Eastern Division

. Prepared financial reports for Dannon financial

officers

. Created budget vs. spending reports for territory

managers

. Was instrumental in training Accounts Receivable

department

Customer Service and Accounts Specialist (5/1996-5/1998)

. Scheduled product promotions for Eastern Division

accounts

. Monitored and cleared deductions to proper expense

codes

. Assisted credit department in collections

. Applied payments to customer accounts

. Worked with Logistics team in scheduling

deliveries

. Operated customer service hotline for order and

delivery issues

Other Experience: Thomas Courtney and Associates Test

Preparation, Westchester, New York

Instructor (2005-06 school year)

. Conducted courses in SAT, CO-OP, TACHS and other exam

preparation

St. Catharine Academy, Bronx, New York

Math Teacher (2/2003-6/2005)

. Taught algebra, geometry, and trigonometry, grades 9

through 12

School Districts of Greenburgh, NY and Sleepy Hollow, NY

Substitute Teacher (2002-03 school year)

. Substitute taught all grades Pre-K through 12

Volunteer Work: School of the Immaculate Conception, Tuckahoe, NY

Catechist (2004-2006 school years)

Business Software: AS400, Oracle Financial Systems, Hyperion Essbase,

Business Objects

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