Customer Service Data Entry
Resume:
CHRISTINA A. SCOTT
Hayward, CA *****
**********@*****.***
OBJECTIVE:
Customer Service Representative seeks telecommuting work that will allow me
to use my skills to help you meet your goals.
QUALIFICATIONS:
. Customer service/support
. Account maintenance
. Technical support
. Project management
. Data entry/processing
. Auditing
. Inventory control
PROFESSIONAL SKILLS
. 6 years' experience in customer service and support with
recognized strengths in account maintenance, problem-solving and
troubleshooting.
. Planning/implementing proactive procedures and systems.
. A team player, acknowledged as "Total Quality Customer
Service Professional."
. Develop plan, conduct audits and variance analyses, filings,
maintain/update accurate inventories.
. Able to dial by touch
. Telephone Answering, 12-Line System
. Responsible for high volume data entry on new accounts
. 10-Key Calculator
ACHIEVEMENTS
. Increased customer service by 19%, from 72% to 91%.
. Reactivated 9 key accounts ($253/year), utilizing
persuasion/mediation skills.
. Proactive planning led to notable increase in morale in all
departments.
. Created customer satisfaction survey, drastically reducing
potential problems.
COMPUTER SKILLS
. Proficient in MS Word, Excel, WordPerfect Office 12, Imaging
Professional, Windows OS, CT Data Trac, and Windows XP.
. Home Office Includes: Windows XP, Fax, Copier, High-Speed
Internet, and Telephone.
WORK HISTORY
1nwcontact
Lead Generation
12/08-3/6/09
InfoTech Inc.
Remote Customer Service/Technical Support
5/08-11/23/08
ASI Healthcare Inc.
Human Resource
10/07-4/15/08
The Round Table Group Inc.
Telecommuting Data Entry On Assignments
5/07-3/18/08
www.workathomecareers.com
Research & Posting At Home Jobs
1/06-11/08
TDEC International
Input Data Coding
1/06-3/07
Wild World Importers
Customer Service
2/02-12/06
JCPenny's Regional Credit Office
Data Entry On New Accounts/Customer Service
1/00-2/02
DataCorp Services
Data Entry/Customer Service
10/97-9/99
Previously employed as Data Entry with Axon Data Services (1/96-9/97).
*References available upon request.
I am presently working part time from home for a company called: Grindstone
Inc., performing customer service type duties. From: Feb. 1st, 2011 to
present. The project is on hold at the moment.
Contact this candidate