Administrative Assistant Customer Service

Christina Buch, (Tina)

*** ******** ****

Pittsburgh, PA 15243

Cell - 412-***-****

******@*****.***

Career Objective:

To obtain a full time position within an organization that will enable me to utilize my Administrative

Asst./Receptionist/ HR Asst. to provide the opportunity for professional growth. With my extensive

background I would be an asset to your company.

Professional Experience

Central Maintenance & Service Company

Position: HR/Payroll Assistant/ Administrative Assistant & Receptionist

Dates: November 2012 – Present

Duties: Responsible for screening and routing all incoming calls, provide information to the callers when

requested and take messages. Perform data entry into Access database and generate reports also, filing

documents, picking up US mail at post office and sorting/distribute. I do have excellent communication,

customer service, organizational, and multi-tasking skills, since I have preformed these duties most of my

working career. I also, provide support to our accounting department consisting of typing invoices,

entered accounts payable information and receivables. Update company’s website with our job openings

& closed position. Assist with the research for information to be used in our newsletter. Assist with the

President’s and all others working in the office with their request. Maintain and order all office supplies

as well as client site’s cleaning supply orders. I review all the job applications that we receive from the

job ad’s that I post on our company’s website and other sites/news papers, do phone interviews with

perspective employees, set up the in person interview with managers then run a back ground/set up for

finger printing. Once hired, send out new hire packets and follow up on any missing forms or

information. If our client requires new hires to have a drug screen or ACT 33/34, Child Abuse Clearance,

I process the paper work and do the follow up. Enter all new hires, terminations and all other request for

ADP payroll system for over 250 employees. Maintain and correct employee’s information in their

personnel files. Make new hire orientation packets, and generate all new form. Process unemployment

forms, social security, welfare and wage attachment request.

Commercial Staffing Agency

Position: HR Payroll Assistant

Dates: July 2012 – October 2012

HVL, Douglas Laboratory

Duties: Data entry of time cards and benefit time into KRONOS, payroll system for over 300 employees

and temps. Account for all the days of the pay period. Investigation of missing time and finalization of the

payroll records to submit to ADP. Research back pays; investigate vacation balances by auditing ADP

reports. Run payroll reports and send them to managers for approval. Also, in Kronos I would add new

employees and temps and terminated them as well. Add their work schedules and edit when needed. I also

use OPTMA to enter new hires information and record all vacation, call offs etc. On a daily basic I

prepare reports and sent them to management. Maintain correct employees information in their personnel

files. Make new hire orientation packets, filing. Handle request that employees may have regarding their

paychecks, time and benefits.

Deloitte & Touche LLP

Position: Administrative Assistant

Dates: July 2006 - May 2010

Duties: Provide administrative support for Partners, Directors and Sr. Managers. Manage their

daily calendars in outlook. (i.e., heavy scheduling, conference calls, internal and external

meetings and travel within then US and Overseas). Duties included heavy contact with both

Deloitte offices and clients country-wide, processing donations, invoicing clients. Entering

managements time and expenses into the DTE system, which is Deloitte's internal time and

expense tracking program. On a daily basis I would relieve receptionist while she went on

breaks and or lunch. Responsible for managing Deloitte's private suite at CONSOL Energy

Center (Mellon Arena) for all events. Duties included but not limit to updating excel spread

sheet, handling payments made to Deloitte by Personnel for personal use of the suite, reviewed

all invoices for services provided, then prepared for payment. Also, when needed I would assist

in the Administrative Service Center to provide administrative support to firms Senior Managers

and Managers. Responsibilities included typing of various forms of correspondence, time and

expense entry, photocopying and scanning of documents, travel arrangements, meeting

arrangements, mail service, arranging conference calls, general administrative tasks. In addition,

I would assist my Partner/President of Pittsburgh Ice with personal involvement in his

Non-profit Charitable Entity, such as Pittsburgh Ice, (Hockey in the Hood). Responsibilities

included balancing of checkbook, pay all bills, making deposits and withdrawals. Setting up all

practices, games and all travel expenses.

Deloitte & Touche LLP

Position: National Wire Analyst and Regional Accounts Receivable Specialist

Dates: June 2002 to July 2006

Duties: Review, research and process accounts receivable wires for the entire US Firms. Also, review

and process accounts receivable for nine offices. Prepare and process payment requests. Prepare and

process Firm invoices for our clients. Responsible for manual deposits and balancing of the books.

Processed time and expense and made corrections.

Deloitte & Touche LLP

Position: Benefits and Payroll Coordinator

Dates: October 1996 to June 2002

Duties: Provided support to the HR Department and the Director of Finance. Maintained Personnel files,

coordinated new hire packages and scheduled new hire trainings. Trained new hires on benefits and

payroll processed all benefit and payroll paperwork. Performed exit interviews and processed all of the

termination paperwork. Generated payroll and financial reports from the SAP system. Entering the time

and expenses for each in DTE, Deloitte's internal time and expense tracking program.

Deloitte & Touche LLP

Position: Receptionist /Administrative Assistant for all of the Audit Professionals

Date: May 1993 to October 1996

Duties: Provided administrative support for 100 audit professionals. Maintained audit professionals

daily client schedule. Responsibilities included: heavy typing, engagement letters, prepared progress

billings, client correspondence; heavy telephone contact with clients and professional staff; sorted mail;

photocopying; faxing; and filing. Entering the time and expenses for each in DTE, Deloitte's internal

time and expense tracking program. Made travel arrangements for audit professionals. Prepared

correspondence when needed for the executive level management.

Mulach Parking Structures,

Position: Secretary to Director of Personnel/Receptionist

Date: February 1992 to May1993

Duties: Front desk, answer phones, mail and fax in and out. Clerical support for the purchasing

department and typed for the engineering department. Ordered all office supplies; entered purchase

orders into Coins system, filing, copying.

Mistick Incorporated,

Position: Secretary/Receptionist

Date: December 1989 to January 1992

Duties: Responsibilities included: Maintaining inventory and purchasing all office supplies; provided

secretarial support to office personnel; assisted with database entry; provided support to accounting

department consisting of typing invoices, entered accounts payable information; made travel reservations

for executives; provided clerical assistance to secretaries and participated in special projects, depending

upon the needs of the company.

Accountable for the distribution and servicing of beepers and coordinated schedule for internal meetings.

Also, provided back-up to main receptionist, including greeting visitors, distributing and processing mail,

copying, faxing and filing.

Sheraton Hotel at Station Square

Position: Room Reservationist, Front Desk Clerk, Hotel Information Operator

Date: May 1982 to November 1989

Duties: Overall duties consisted of answering and routing telephone calls; scheduled hotel and plane

reservations at the hotel or located suitable accommodations; registered guests; responsible for on-line

data entry; printing daily reports for management; processing confirmations and reservations; typing;

maintaining daily cash balance.

Technical Skills

Typing 55 WPM, Word for Windows 5.5, 6.0, 98 and XP, Microsoft Office 2007, Excel, Electronic Mail

(E-Mail), Outlook Calendar, Data Base-Access 2007, ADP, SAP, KRONOS and OPTMA Payroll systems.

Placeware Net Meeting, Draw Perfect, Coins System, Wang System, IBICO Binder, Kroy Keyboard

Lettering System, ten key proficiency, Novell Network TNT and Telephone lines up to 90 lines.

Training and Development

Complete a mandatory 80 hours of Continue Education yearly such as, Service First Training, SAP

Enhancement Training, Diversity Training I & II, Personal Development Series I & II

Certifications

Certified Notary, Member of the Pennsylvania Association of Notaries

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