Customer Service Administrative Assistant
Resume:
Christopher L. Slaughter
Chandler, Arizona 85244-2729
(H) 480-***-**** - (C) 480-***-****
Professional Profile:
> Extensive customer service, management and account supervision.
> Ability to interface with various entities regarding insurance claims,
and legal procedures, including testifying in court.
> Extensive phone work.
> Proficient in MS Office Suite (Word, Excel, Etc.), Accurint,
Whitepages, IAF, NET, Rasmussen rental, and Magic Accounting Software.
> Received 30 plus customer service awards and several letters of
recommendation.
Education
V Haltom High School, Fort Worth, Texas - Diploma
V Received Completion Certificate for Mortgage Collections From Bank Of
America.
Professional Experience:
12/2010 - 03/2011
Account Temps/Wells Fargo
(Administrative Assistant)
> Legal order processing.
> Processed Levies and Writs.
> Answered the courts in 26 states as to whether or not the customer
had an account with Wells Fargo.
> Assisted bankers in getting the information out to the Collection
Agencies or Attorneys'.
04/2010 - 09/2010
Loan Resolution Corporation.
(Resolution Specialist)
> Assisted homeowners in the loan modification or home selling process.
> Collected the documentation for either a short sale or loan
modification with major companies (i.e. Fannie Mae). Worked with Bank
of America in collecting the documents for participation in the HAFA
program in the short sale of the home. Forwarded collected documents
to investors and underwriters for review.
> Assisted customers with the review/short sale process
05/2009 - 08/2009
Account Temps / Bank of America.
(Collector)
> Mortgage Collections.
> Called homeowners in an attempt to collect house payment.
> Located homeowners who had vacated the home.
> Verified the homeowner, phone number, mailing and property address.
> Confirmed homeowner qualifications for a repayment or modification
plan.
> Advised the homeowner to submit specific documents for the
modification review team.
> Encouraged cooperation between the bank and the homeowner to prevent
future problems.
02/2009 - 04/2009
Veolia Transportation.
> Supervised airline customer transportation from the Rental Car Center
back to Sky Harbor Airport. (Assisted the drivers in the loading of
the passengers and luggage.
> Filed claims for lost luggage with my supervisor.
November 1994 - January 2009
Advantage Rent a Car, Phoenix, Arizona.
Customer Service, Account Supervision, Location Management.- Change to
Title
> Oversaw 30 plus locations ensuring overdue and collection compliance.
Followed through with collections when not resolved by Location
Managers.
> Displayed problem solving, skip tracing and communication skills, and
the ability to negotiate compromise with consumer and business
agreements
> Used negotiation skills, contacted clients to collect their
delinquent balance in Business to Business and Consumer.
> Collected on accounts 30-180 days delinquent
> Displayed problem solving, skip tracing, and communication skills with
ability to negotiate payment plans effectively
> Became an expert in a variety of applications including Accurint,
Whitepages, IAF.NET, Rasmussen rental and accounting package known as
Magic and Microsoft Office.
> Installed and maintained of LAN and free standing computer systems
valley-wide.
> Trouble-shooter for software and hardware problems, and helping train
personnel on Microsoft Windows and other proprietary software.
Contact this candidate