Customer Service Assistant

Maureesa Wilson

**** ***** **** *. *******@***.*** Home: 317-***-****

Drive Cell: 317-***-****

Indianapolis, IN 46214

A challenging, full-time position to gain experience and continue

learning new skills.

Professional Experience

St. Vincent Physician Network, Indianapolis, IN

Clinical Assistant

09/07 to 08/10

Obtain vital signs, chief complaints, and review medication

list. Prepare and stock examination rooms. Assist with

examination and treatment of patients, perform

miscellaneous delegated duties under the direction of

physician and independently. Assure smooth patient flow.

Clean and sterilized instruments after procedures. Perform

injections, treatments, and routine laboratory

tests. Accurately collect patient information and provide

patient education. Assist in prior authorizations for

patient's medication, communicate lab and x-ray results to

patients and authorized professionals.

Safeco FIS, Indianapolis, IN

Loan Document Processor

2004 to 2006

Accurately input data to update payments to insurance

companies/agents into clients servicing system.

Participate in new hire training process by coaching new

hires on proper techniques for performing required work.

Assist trainer with assessment of trainee progress and

report progress to management.

Kelly Services, Indianapolis, IN

Procedure Coordinator Assistant (contractor)

2002 to 2003

Actively involved in the improvement of area procedures.

Responsible for the creation, revision, tracking and

distribution of quality services procedures.

KSR Staffing Agency, Indianapolis, IN

Executive Assistant (contractor)

2000 to 2001

Provided support to the director and staff. Essential

skills include, but not limited to: tracking monthly

expenses, creating databases and forms, resolving

payroll and timecard issues, preparing internal and

external correspondence, and other administrative duties.

Education and Training

Kaplan College, Indianapolis, IN

Medical Assistant Diploma, 2007

CBC, Merrillville, IN

Associates Degree, 1992

Training: Completed numerous courses and seminars in customer service, CPR

& AED, inventory control, time management, leadership and performance

assessment.

Contact this candidate