Customer Service Representative

Douglas Longhini

**** ** *** ******

ST

Miami, FL 33175

786-***-****

*******.********@*****.***

EXPERIENCE

**/****-**/**/**** Stonewall Lending, Inc.

Mortgage Broker Business

Customer Service Representative/Receptionist

Receive hundreds of incoming calls.

COORDINATING MEETINGS AND IN-HOUSE APPOINTMENTS.

RESOLVE ISSUES REGARDING BILLING AND ACCOUNTS.

Data entry

10/2004-03/2009 PRC, LLC

AARP-DIGITAL TRANSITION

DirecTV-Customer Service Representative

RECEIVE HUNDREDS OF INCOMING CALLS

RESOLVE ISSUES REGARDING BILLING AND ACCOUNTS

PLACE NEW CUSTOMER ORDERS

INITIATE UPGRADES FOR EXISTING CUSTOMERS

07/2000-01/2004 BELLSOUTH TELECOMMUNICATIONS

411/National Directory Assistance Operator

ANSWER DIRECTORY ASSISTANCE CALLS ON A NATIONAL BASIS

USE PROBLEM-SOLVING SKILLS TO BUILD CUSTOMER RELATIONS BY RESOLVING VARIOUS ISSUES

ISSUE CREDITS WHENEVER APPROPRIATE

11/1998-01/1999 GAP AT DADELAND MALL

Greeter/Sales Person

RESPONSIBLE FOR GREETING AND ASSISTING CUSTOMERS

RESPONSIBLE FOR SELLING OF MERCHANDISE

03/1998-06/1998 FAMILY FIRST MEDICAL CENTER

FRONT DESK/BILLING

Assure that all paperwork was filled out correctly

Responsible for insurance verification

Research and copy medical records

RESPONSIBLE FOR ENCODING OF MEDICAL FORMS

EDUCATION

Gold Coast School of Real Estate, Mortgage Broker License 2005

National School of Technology, Medical Billing Certificate 3/1998

SOUTH MIAMI SENIOR HIGH SCHOOL, DIPLOMA MIAMI, FL 6/1992

SKILLS

BILINGUAL: ENGLISH/SPANISH

1. PBX Operator

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