Customer Service Supply Chain

Key strengths

. Executive-level strategy development

. Strategy-focused, analytical, decision-making

. Communicating complex ideas to diverse audiences

. Facilitation and leadership of effective groups and team processes

. Dynamic public speaker and presenter

. High-level Project Management

. Application of whole-systems and long-term perspectives

. Command of sustainability concepts, theoretical and applied

. Innovative, inspiring leadership

. Value chain/supply chain optimization

. Operational process improvement

. Employee service and quality training

. Experienced negotiator

Accomplishments

Corporate Director of Sustainability

. Created long-term competitive advantage within the Janitorial and

Sanitary Maintenance Supply industry to fulfill the company's mission

"To be the recognized industry leader in delivering Solutions for

Sustainability"

. Made business case for Sustainability part of company's competitive

advantage in large part by translating "green" language into

accessible and practical applications, at every level of the

organization, enabling the company to operationalize sustainability

. Conducted systems-based sustainability life-cycle analyses of the

company's activities, products and services that establish metrics,

identify opportunities for improvements and support cost/benefit

analyses resulting in both short and long-term action plans

. Designed and implemented a comprehensive strategy for communicating

both the company's commitment to sustainability and value created for

customers and other stakeholders by activities, products and services

related to that commitment

. Established communications with vendor partners focused on improving

the sustainability profiles of their products, packaging, operations

and services.

. Established relationships with organizations and individuals within

the sustainability community and represented company, and company's

commitment to sustainability, in a wide range of public and private

forums, as a guest speaker, presenter, and/or panelist, building

sustainability-based brand equity and garnering recognition for the

company's sustainability leadership

. Assisted and supported customers in the development and implementation

of sustainability initiatives and/or third-party programs, including:

LEED, ISO 14000, Global Reporting Initiative, Green Seal, US EPA EPP,

etc. and provided education and training at all levels within

customers' organizations

Corporate Director of Operations

. Designed profitable, well-balanced operational plan, including

warehouse operations, distribution, purchasing, inventory and

facilities in Washington and Oregon

. Provided increased capacity to support revenue growth, without

increasing operating expenses, while continuing to meet and exceed

customer expectations

. Implemented a company-wide, cultural shift around the principles of

"Pride in Perfection" in operations, by redesigning processes and

developing accessible and practical metrics at every level of the

organization

. Enabled the company to operationalize a comprehensive framework for

continuous improvement

. United disparate teams of people across geographic and functional

lines into a single organizational culture committed to excellence and

a common vision

. Built relationships with strategic product and service vendors to

create value/supply chain efficiencies that improve customer service

levels and increase ROI

Marketing Consultant

. Designed strategic internal and external marketing & communications

plan for Coastwide Labs to introduce new line of cleaning chemicals

. Convened an executive committee summit to revise the company mission

statement to include sustainability and adopt a plan to make

sustainability a strategic core competency of the company

. Created new executive level position to lead the company's

sustainability initiative

. Resulted in decision to re-launch new product line with benefit of

strategic recommendations and tactical tools included in the

consulting report

Recent Employment History

R WOODWARD CONSULTING, Vancouver, WA 11/2009 - Present

Principal - Providing sustainability and general management consulting

services on a contract basis to organizations in the Pacific Northwest.

COASTWIDE LABORATORIES, A Division of Staples, Wilsonville, OR

01/2004 - 03/2009

Corporate Director of Sustainability - Executive-level position reporting

to the CEO: Responsible for designing and implementing a comprehensive

strategy for integrating Sustainability into all areas of the

organization's operations.

Corporate Director of Operations - Executive-level position reporting to

the CEO: Title and responsibilities executed concurrently with those of

Corporate Director of Sustainability.

PORTLAND STATE UNIVERSITY, Portland, OR 05/2003 - 11/2003

Consultant - Tasked with designing and recommending a strategic internal

and external marketing and communications plan for Coastwide Laboratories

to facilitate the introduction of a new line of cleaning chemicals

formulated with industry leading sustainability attributes

Education

Portland State University, Master of Business Administration, Elective

Focus on Sustainability

Portland State University, Bachelor of Science, Business Administration,

Triple Majors in:

Finance, Accounting, Supply and Logistics Management

Selected certifications and professional affiliations

LEED Accredited Professional, US Green Building Council

Founding Board Member, International Society of Sustainability

Professionals

Past Board Member, Network for Business Innovation and Sustainability

Member, Institute of Management Accountants

Member, Responsible Purchasing Network

Contributor, Sustainable Industries Journal, Journal of Cost Management,

Sustainability Journal of Record

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