Manager Sales

BROOKE HOWELL-MARTIN

******************@*****.***

SUMMARY

Experienced Office Manager whose demonstrated skills in sales, marketing, and administration can be

translated into improvement growth and profitability.

PROFILE

8 years’ experience offering outstanding service to diverse clients.

Proven administrative, management, general office, and customer service experience.

Excellent telephone and in-person skills; able to quickly establish rapport with clients, indentify needs,

and match them with appropriate resources.

Skilled in persuasive sales techniques; able to convey information with creativity and sincerity,

consistently winning new business.

Highly organized, efficient, and energetic: able to create office systems that improve workflow and

enhance overall the environment.

Knowledge of computers: Microsoft Word, PowerPoint.

EDUCATION

Indiana Wesleyan University – Bachelors in Business Management (GPA 3.5), November 06 –

Current

Honors Beauty College - 770 hours (Esthetics)

PROFESSIONAL EXPERIENCE

Administrative Assistant/Office Manager, Red Bamboo Medi-Spa 2010-2011

Proven problem-solving, analytical, and creative thinking skills in a complex environment.

Assists Spa Director with supervision of all phases of daily operations. Acts as lead manager in

absence of Spa Director.

Responsible for all client relation activities, including quickly establishing rapport with new clients,

follows up on and resolves customer complaints, staff training, and schedules.

Maximize internet referral conversion and utilize spa marketing strategies to bring in more clients,

payroll, administrative duties, scheduling, retail sales, and inventory management.

Medical Assistant/Front Desk Coordinator, Belleair Medi-spa

2009-2010

Prepare treatment rooms, prepare clients for treatments, hand instruments and materials to doctor as

directed, and prepare shots and weight loss medications.

Responsible for all client relation activities, including quickly establishing rapport with new clients,

delivering in-person presentations creatively and following-up with unclosed consults.

Maximize internet referral conversion and utilize spa marketing strategies to bring in more clients.

Administrative duties, scheduling, resolving client conflicts, marketing, retail sales, strategies to bring

in more clientele, and inventory management.

Front Desk Manager, Casa Caballero Salon & Spa 2007-2008

Recognized by senior level management for organization, professionalism and tenacity.

Responsible for all client relation activities, including quickly establishing rapport with new clients,

delivering in-person presentations creatively and following-up with unclosed consults.

Maximize Internet referral conversion and utilize spa marketing strategies to bring in more clients.

Administrative duties, scheduling, resolving client conflicts, marketing, retail sales, strategies to bring

in more clientele, inventory management, employee scheduling, staff management.

Administrative Assistant/Esthetician, Regalo Laser Skincare

2006-2006

Administrative duties, scheduling, resolving client conflicts, marketing, retail sales, strategies to bring

in more clientele, employee scheduling, staff management, and fill-in esthetician.

Maximize business-driving opportunities through effective customer relationship management, and

flawless execution of events and promotion.

In charge of inventory, and opening and closing the spa.

Proactively communicate with all vendors on deficiencies in basic stock, receipt of promotional items,

and underperforming products that need increased marketing activities.

Attend sales, marketing and cold calling classes.

Counter Manager, Clarins Macy’s 2005-2005

Increased revenue at counter 100% after first two weeks.

Understand features, benefits, and value of diverse product lines.

Make educated product suggestions in accordance with the customers’ goals, unique image needs

and budget.

Maintain a polished professional image and product display.

Deliver in-person make-up artistry presentations, instruct on new product usage, and up-sell clients

on the tools and products to maximize the value of their purchase.

Head Esthetician, Aallante Salon & Spa 2003-2005

Achieved 110% of new client goal after only 6 months.

The only esthetician to close 96% of new client referrals.

Understand diverse product lines and beauty enhancement packages.

Make educated product suggestions in accordance with the customers’ goals, unique image needs

and budget.

Responsible for all client relation activities, including quickly establishing rapport with new clients,

delivering in-person presentations creatively and follow-up unclosed consults.

Perform facials, waxing, chemical peels, make-up artistry, microdermabrasion, inventory, and retail

sales.

COMPUTER SKILLS

Microsoft Office: Word, Power Point

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