Customer Service Manager

Antonio Dutriz

**** ** ***** *** ? Miami ? FL ? *3175 ? (C) 305-***-**** ? *******@***.***

OBJECTIVE

To obtain an administrative position focusing on client relations /

customer service.

SUMMARY OF QUALIFICATIONS

. Seasoned banking professional with over 37 years of Retail Branch

Management experience.

. Business Development experience with an outstanding background in

client relations.

. Experienced in Deposit and Loan Portfolio Management.

. Experienced supervisor.

. Outstanding organizational skills.

. Detail oriented.

. Fluent in English and Spanish.

PROFESSIONAL EXPERIENCE

1991 - 2010: Ocean Bank, Miami, FL

2008 - 2010: Vice President & KYC Quality Review Manager

. Selected by Senior Management to start the new KYC Quality Review

Department.

. Supervised a staff of 10 including three (3) officers.

. Obtained excellent marks from federal regulators on the last

departmental examination conducted.

1996 - 2008: Vice President & Account Officer, Main Office

. Managed a substantial deposit and loan portfolio for the Main Branch.

. Directly involved with originating and underwriting of commercial and

consumer loans to include equity lines of credit

. Maintained solid track records in Origination of Deposit and Loan

Relationships while sustaining low past due delinquency

. Successful at establishing multi-party business alliances and

negotiating positive business relationships

. Participated in community events to position the bank as a leader

within the community.

1993-1996: Assistant Vice President & Branch Manager, West Flagler Branch

. Managed a branch with $50MM in deposit and $30MM in loan portfolios

with a staff of 16 employees to include direct supervision of 4 Bank

Officers.

. Accounted for hiring and coaching of personnel in business

development, quality customer service, operations and regulatory loan

parameters.

1991-1993: Assistant Vice President & Assistant Branch Manager, West

Flagler Branch

EDUCATION

BBA Marketing, University of Miami, Coral Gables, Florida, 1974

. Seminars: Banking Ethics, Commercial Mortgage Lending; Credit

Insurance; Time Management, A.I.B. Management Seminars: Sales/Cross

Selling; Consumer Lending; Techniques of Effective Management and

Analyzing Financial Statements

. Patriot Act Provisions/Anti Money Laundering, BSA and Regulatory Loan

Compliance

COMPUTER SKILLS/OFFICE SKILLS

Baker Hill Consumer Loan Software, PeopleSoft H.R. Software, Expert AML,

Jack Henry and Fiserv CBS Core Banking Software Microsoft Windows XP,

Microsoft Office Suite, Internet Research, Proficient with calculators,

fax, scanning, printers, and multi-line communication systems, type 40 wpm.

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