Customer Service Executive Assistant

JOSHUA ASH

**** ***** ******* ****. #*** Cell 407-***-****

Winter Park, FL 32792 ******.*.***@*****.***

OBJECTIVE

An Executive Assistant position in a company that is well-respected,

directly supporting professionals who value hard work, dedication to

excellence, and a commitment to integrity.

EMPLOYMENT

Executive Assistant to Chief Operating Officer and VP of 2007 - Present

Finance

The Juilliard School

Provide administrative support to the school executives, maintaining a high

level of professionalism and confidentiality.

Interact with students and parents to answer questions and provide

assistance in relation to the student's files, accounts, and standing in

the school, using MS Office Suite and Colleague computer software.

Assist with student accounts, including bookkeeping, cash handling, bank

deposits and communications, and financial reconciliation of all payments

collected from two different offices.

Screen calls, take messages, prepare correspondence, make travel

arrangements, and schedule meetings for Vice President and Chief Operating

Officer and Vice President of Finance & Controller.

Regularly speak to the President, Dean, and Board of Trustees to coordinate

schedules, provide information and paperwork, and field questions relating

to the Office of Finance.

Interact with all levels of faculty and staff to ensure timely

communication between the business office and the rest of the campus.

Maintain business office files, equipment, and supplies, coordinating with

school supply room to keep stocks available while within budget.

Executive Assistant / Property Administrator 2004 - 2007

Signature Construction Services / Signature Property Group

Answer phones, take messages, and make travel arrangements for Director.

Manage booth exhibit at trade shows from start to finish.

Create spreadsheets, estimates, and invoices, and track invoices for

billing, using Lotus 1-2-3 and QuickBooks software.

Create and maintain customer and vendor databases and correspond with all

vendors and clients.

Assist Director and Manager with special projects while performing regular

duties, including clubhouse management and reservations, filing, and typing

of confidential documents and information.

Create and distribute all employee schedules, track hours worked, as well

as vacation or sick time.

List and track all homeowner violations of association by-laws, assess fees

for non-compliance and keep board informed about repeated violations.

Attend monthly board meetings, relay pertinent information to customers,

record and publish minutes.

Administrative Assistant 1999 - 2004

AT & T, Inc.

Track all incoming switch data from electronic sensors and trend the data

to ensure the usage is at appropriate levels, keeping upper management

informed of any spikes or drops in usage, which might indicate problems.

Maintain all Carrier Switching employee time records, track their absences,

vacation, and leave time, and provide administrative support to Carrier

Switching management team, consisting of twelve to fifteen members.

Interact regularly with AT&T clients via telephone, e-mail, and fax.

Direct all incoming calls to appropriate team members.

Make travel and meeting arrangements for upper management personnel.

EDUCATION

Rutgers University Bachelor of Arts (Communication)

New Brunswick, NJ Graduated, Jan. 2008

SKILLS

Highly skilled with computers, Extensive experience with Microsoft Office,

including Word, Excel, Outlook, Access, and Power Point.

Various degrees of experience working with other software, such as Qwark

Express, Quickbooks, InDesign, and Visio.

Dedicated to excellence in customer service.

Trained in several aspects of customer service, including dealing with

irate customers, providing "one-stop service", and leaving customers with a

good impression.

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