Sales Customer Service

Donna M. Evans

**** ******* ***** ****

E-mail: ************@*****.***

West Chester, Ohio 45069

Home: 513-***-****

Cell: 513-***-****

Energetic, high integrity leader with the ability to analyze business

situations and formulate successful strategies. Built solid record of

leading and teaching peers and students in various course developments, on-

line courses and in-classroom experiences. Looking to partner with a

technology company and join a consulting team as a highly valued

contributor to the overall success of the company by providing solutions to

meet the needs of customers, employees and suppliers.

Areas of Expertise

Problem Solver Ethical Leadership Multicultural Literacy

Consensus Builder Published Writer Confident Presenter

Resilient Optimist Instructional Design Top Management Interaction

Presentation Skills

Professional Accomplishments

. Successful in High Technology Environment and Business Application

Analysis

o Delivered technology courses for Engineering Division, Computer

Science Department

o Instructional design for online courses

o Developed technology solutions that meet business needs

o Created sales territories that maximized revenue potential

. Health Care IT Environment

o Member of HIMSS Healthcare Information and Management Systems

Society

o Attended HIMSS 11 in Orlando, Florida

o Attended COHIMSS workshops for current topics in electronic

health care records

. Project Management

o Led online development team for course development

o Results: High student evaluations and positive academic review

o Coordinated team to redesign online presence for Advising

resources

. Success in Matrix Organization

o Proven excellence in communication strategy

o Reporting in Higher Education environment to Engineering,

Computer Information Technology, Regional Campus and Advising

services simultaneously

o Earned excellent reviews and exceeded all performance objectives

o Received superior ratings from students every semester

. Leveraging Technology for Human Success

o Trained executives to use technology to leverage their

productivity and security

o Educated senior citizens in technology in order that they could

communicate with others

o Advised and trained displaced workers and homemakers to use

technology in order that they could make a dignified living in

the digital economy

Professional Experience

MIA

Miami University, Middletown, Ohio 2004 to

present

. Public Ohio University offering 2 year and 4 year degrees to a diverse

population of students

Instructor/Advisor: Computer Information Technology

. Nominated Teacher of the Year 2011

. Created and designed first online Computer Science course for the

Engineering Program

. Courses taught

o Presentation Graphics/Multimedia

o Digital Video Editing

o Personal Computer Concepts & Applications

o Computers, Computer Science & Society (in class and online)

o Multimedia Fundamentals

o Global Ethics in Information Technology

. Completed course in the Protection of Human Research Subjects

. Academic Advisor for Computer Information Technology and Bachelor of

Integrative Studies students

. Technical support to Student Services

MATURE PLANNING FINANCIAL SERVICES, WEST CHESTER, OHIO 1996-2001

Personal Computer Analyst

* Provided support for computer network and personal computers.

* Published monthly newsletter with client interviews

* Created marketing and promotional pieces as well as newspaper

advertisements

* Purchased, managed and maintained prospect lists for new marketing

targets

* Responsible for staff training and implementing new procedures

* Purchased and installed PC hardware and software

* Taught clients basic computer skills and maintenance

GTE SPRINT, INDEPENDENCE, OHIO 1984-1986

Operations Analyst

* Managed Personal Computer resources and training

* Forecasted Division budgets and reviewed monthly for variance analysis

* Created Sales Territories for Division Sales force

* Produced Sales Reports and Sales force reviews with improvement

strategies

* Created Customer Service productivity reviews to expedite customer

installation

* Served as liaison between Marketing and Finance Departments

PROGRESSIVE INSURANCE CO., WILSON MILLS, OHIO

1982-1984

Operations Analyst

* Responsible for nationwide productivity/budget reviews, and staffing

models

* Responsible for State Premium filing exceptions for 8 states and 12

operating companies

* Conducted onsite productivity and underwriting audits

* Served as liaison between Finance, Marketing and Data Processing

WESTERN SOUTHERN INSURANCE, CINCINNATI, OHIO

1981-1982

Methods Analyst

* Coordinated changes for State Insurance Department compliance

* Liaison between New Business and Data Processing Departments

Education

Education 2003 Miami University, Oxford, Ohio, MBA

* Concentration in Management Information Systems, GPA 3.79/4.0 scale

* Elected to Beta Gamma Sigma Business Honor Society

1982 Xavier University,

Cincinnati, Ohio

. Advertising Course.

1981 LOMA, Parts One and Two

. Life Insurance Office Management Association

1981 Miami University, Oxford, Ohio, B.S. in Business Administration

. Majors in Marketing and Finance

Software Skills

*

Access, Adobe CS4, Articulate, Blackboard LMS, Camtasia, Dreamweaver,

Excel, Oracle, Pagemaker, ProSeries, Quickbooks, Studio 8 Video Editing,

Word.

Memberships

HIMSS Healthcare - Information and Management Systems Society

Attended the HIMSS 2011 Conference in Orlando, Florida.

Publications

Bishop-Clark, Cathy, Jill Courte, and Donna Evans. "Blending Online

Learning with Classroom Instruction in a Non-Majors Computing Course."

The Journal of Computing Sciences 22.1 (2006): 33-35.

Bishop-Clark, Cathy, Jill Courte, Donna Evans, and Elizabeth Howard. "A

Quantitative and Qualitative Investigation of Using Alice Programming

to Improve Confidence, Enjoyment and Achievement among Non-Majors."

The Journal of Educational Computing Research, Volume 37 37.2 (2007):

193-207.

Evans, Donna, and David Yen. "American E-Government and Service Sectors."

Encyclopedia of Digital Government. Ed. Ari-Veikko Anttiroiko and

Matti Malkia 1.1 (2007): 51-55.

Evans, Donna, and David Yen. "Private Key Infrastructure: Balancing

Computer Transmission Privacy with Changing Technology and Security

Demands." Information Systems Education Journal 12 (2004): 423-437.

Evans, Donna, and Ethan Evans. "Traveling Abroad with Food Allergies."

FAAST: Food Allergy Awareness Support and Training 9.4 (2007): 2.

Evans, Donna. "Book Review: Crossing the Digital Divide: Race." CTL Notes-

The Center for Teaching and Learning 4.5 (2008): 4.

Evans, Donna. "Back to School with Fun and Games." CTL Notes-The Center for

Teaching and Learning 6 (2009): 2.

Evans, Donna. "E-government: An Analysis for Implementation: Framework for

Understanding Cultural and Social Impact." Government Information

Quarterly 22.3 (2005): 354-373.

Evans, Donna. "Incorporating Multimedia Assignments into the Classroom:

Conversation and Workshops." CTL Notes-The Center for Teaching and

Learning 5.4 (2009): 3.

Evans, Donna. "It's Going to be a HIT at the Regional Campus!." CTL Notes-

The Center for Teaching and Learning 1.2 (2010): 3.

Howard, Elizabeth, Donna Evans, Jill Courte, and Cathy Bishop-Clark. "A

Qualitative Look at Alice and Pair-Programming." Information Systems

Education Journal 37.2 (2007): 193-207.

Peer-reviewed Conference Proceedings

Evans, Donna M., and Jeffrey W. Merhout. "Human Behavior in Library

Settings." 2004 IRMA International Conference (2004): 112-114.

Howard, E.V, Evans, D., Courte, J., Bishop-Clark, C. (in press). "A

Qualitative Look at Alice and Pair-Programming." The Proceedings of ISECON

2006, Houston, TX.

Luczaj, Jerome, and; Evans, Donna. "Message to the World: Video Self-

Authorship." In Proceedings of Society for Information Technology &

Teacher Education International Conference 2011 (pp. 1167-1170).

Chesapeake, VA: AACE.

Professional Presentations

"Blending Online Learning with Classroom Instruction in a Non-Majors

Computing Course." CCSC Midwestern Conference, September 29-30, 2006.

DePauw University, Greencastle, Indiana. Presented with Cathy Bishop-

Clarke and Jill Courte.

"Class Room Management Techniques for Food Allergic Children." Presented

at Miami University Middletown and Hamilton Campuses, Tri-Health Center

and Lakota Schools.

Interests

Walking and International travel (Austria, Bahamas, Canada, France,

Germany, Ireland, and the United Kingdom - England and Scotland).

Contact this candidate