Quality Assurance Manager
Resume:
Margarita P?rez
Philadelphia, PA 19134
267-***-****(cell)
**********@*****.***
Senior Operations Management
Highly qualified Operations Manager with proven expertise in nonprofit and
organizational settings. Focus on results oriented leadership and
implementation of sound financial development of infrastructures. Talent
for proactive identification and resolution of problems in companies.
Proven results in Quality Assurance and Grants Management. Strengths in:
Project Management Grants & Proposal Expertise
Quality Assurance Systems
Clinical Systems Oversight Recruitment & Staffing Team
Leadership& Collaboration
Health & Managed Care Marketing & Profitability
Community Organization
Budget Oversight Website Upkeep
Events Planner
NATSS Course work Proven Increase in Revenues
Implementation of Staff Training and Developmental Systems
Professional Experience:
Consultant/Clinician, Philadelphia, PA
1990-Present
Small private practice.
Clinical Review and Internal Systems Formulation
Individual, Family and Group Psychotherapist
Training and Development Specialist
The Philadelphia Alliance
10/03-5/05
Assistant Executive Director
Non-profit trade association of more than 40 specialized agencies working
cooperatively to improve the quality of mental health, mental retardation
and drug and alcohol services through leadership and support of the human
services system. Performed activities in order to support Executive
Director in providing association's goals such as providing advocacy,
research and position statements. Built strategic direction to build
client relationships and new memberships in the business and non-profit
community. Organized, facilitated and composed follow-up documentation of
alliance domain and committee meetings in concert with the E.D. Designed,
drafted and produced association publications. functioned as the Alliance
liaison with a variety of external entities. Field Instructor for Temple
M.S.W. candidates. Drafted and edited Alliance position papers,
disseminated information to members, associates and organizations. Event
Planning: Alliance Annual Breakfast and Annual Conference for Direct
Service Professionals.
PHS
4/03-10-03
Clinical Supervisor/Facilities Director
Manager of innovative pilot project for therapeutic milieu in the
Philadelphia Prison System of a Methadone Maintenance Program. Training
and development of staff in the treatment modalities and quality assurance
systems for clinical and medical staff. Responsible for the daily
operations of a methadone maintenance program within two of the
Philadelphia Department of corrections facilities. Inclusion of mentoring
and direct supervision of treatment staff and all State and local code
requirements. Maintained database for program, chart review and audit
preparation.
Northern Home Children & Family Services, Philadelphia, PA
4/02-12/02
Family Services Director
Administrator for family services department that provided services to
children, their natural and foster parents. SCOH, Services for children in
their Own Homes and foster Care and Kinship family homes. Supervised 3
supervisors, direct line staff, and Foster Parent Recruiter & Trainer.
Responsible for the development of Quality Assurance Systems, member of
Utilization Review Committee and the Development of new training component,
recruitment effort and increase in census. Responsibilities included
clinical case management and review.
Integrity Staffing Solutions, Willow Grove, PA
1997-1999
Management Consultant, Personnel and Human Resources, Database entry and
formulation.
Staffing Coordinator, Assistant to Operations Manager, Recruitment and
Acting Operations
Manager
The Martin Pollack Project, Baltimore, Maryland
1994-1996
Director of Operations
Chief Administrator for program operations and grant writing and
administration that included: Treatment Foster Care, Intervention and
Prevention Services, Independent Living, specialized Residential Programs,
Family Support Services, Aftercare Programs, Community Centers, Employment
Development Program and Housing Services. Acting Executive Director, Grant
and Proposal writing and RFP Project Leader, Marketing, Personnel, Human
Resources. Spearheaded Employee and Foster Parent Training Project.
Quality Assurance Developer.
Key Results
Surpassed Goals
99% RFP's Awarded
Quality Assurance Organizational Development System100% Licensing &
Certification in all programs
Comprehensive & Exceptional Family Support Systems
Congreso de Latinos Unidos, Philadelphia, PA
1991-1993
Program Director-Drug & Alcohol Outpatient Programs-four components-
Intensive Adult Programs for program participants and their families,
Adolescent, Adult Rehabilitation in conjunction with Court systems and
Target Cities Project (Managed Care Database-Pilot Project).
Key Results
Obtainment of Full License
Development of Quality Assurance Plan & Treatment Manual
Created Comprehensive Employee Training Program
Program Consultant-Drug & Alcohol Outpatient Programs
Key Results
Successfully prepared staff for Licensing Review and Audits by City & State
Grantors
Implemented Treatment Plans and Clinical Review of all Project Infra-
Structures
Spearheaded Program Restructure of all components
Clinical oversight & Training
Thomas Jefferson University Hospital-The Family Center, Philadelphia, PA
1990-1991
Department of Pediatrics
Clinical Supervisor-Methadone Maintenance program for substance dependent
pregnant women. Directed all clinical and daily operations of treatment,
evaluation and implementation of treatment phases for women and infants
(Pilot Residential Treatment Center).
Key Results
Program Restructuring & Clinical Review that led to highly successful
audits
Developed Results-oriented therapy for program participants and staff
Formulation of clinical treatment aspects for clients
Designed outstanding performance standards
University of Pennsylvania, School of Social Work-Adjunct Professor/Field
Instructor
Congreso de Latinos Unidos, Philadelphia, PA
1988-1990
Supervisor of Social Services & Family Preservation Programs-Crisis & long-
term intervention for three major components: SCOH, Homeless Project and
Community Social Services.
Key Results
Obtainment of 100% License Review & Audit for SCOH program
A grantee of Pilot Program
Formulated Family Preservation clinical treatment plans
Designed Quality Assurance Project
Liaison with Community organizations
Successful Marketing & Public Relations
Episcopal Hospital, Medical Social Worker, Philadelphia, PA
1986-1988
Trauma and Intensive Care Social Worker
Intensive Discharge Planning for urban hospital. Included trauma clinical
care for rape, SIDS and other crisis related crisis.
North Philadelphia Health Systems, Philadelphia, PA
1982-1986
Medical Social Worker
Addictions Inpatient Counselor
Comprehensive Managed Care & Discharge Planning in Hospital settings with
strong emphasis on Addictions, Emergency Trauma and Individual and Group
Psychotherapy.
Key Results
Provision of outstanding therapeutic intervention and comprehensive
Discharge Planning.
Office of Employment & Training, City of Philadelphia
1978-1990
Recruitment, Staffing, GATB & TABE tests assessor. Provision of Vocational
Counseling & Placement.
Key Results
Excellent Training & Placement Results for targeted population
YWCA, Philadelphia, PA
1977-1978
Program Director-Education & Career Guidance Division-Program Design &
Development of Pilot Project for at-risk adolescents. Additional familial
supports for families in the community. Career Guidance, after-school
programs and Individual and family counseling.
Key Results
Highly successful rates of recruitment for program participants with proven
results record of exceptional
intervention.
APM, Philadelphia, PA
1975-1976
Social Worker in Multifaceted Community Organization-Assessment,
educational and psychological services to a wide range population.
Key Results
Comprehensive Treatment for Families
EDUCATION
M.ED., Counseling Psychology
Temple University 1981
B.A., Psychology
Chestnut Hill College 1977
Post Graduate:
Certification in Marital & Family Therapy 1990
The Philadelphia Family Institute
Enriched Structural Family Therapy
(Ross Ford, M.S.W.) At MPP 1996
Highly proficient in Database software, MS Windows, PowerPoint, Excel and
Access.
Excellent language skills in Spanish.
Contact this candidate