Medical Assistant Customer Service

Patrice M. Coleman

********@***.***

*** ******* ****** 215-***-****

Philadelphia, PA 19120

OJECTIVE

To procure a position that will utilize my skill, experience, and enthusiasm in a matter that best

serves the company

EDUCATION

International Christian HS Philadelphia, PA HS Diploma June 2005

DPT Business School Philadelphia, PA Certificate of Completion

Administrative Medical Assistant, Diploma June 2007

Harcum College Philadelphia, PA Expected Graduation

Liberal Arts Date Dec. 2012

EXPERIENCE

Friendly’s Ice Cream Fort Washington, PA December 2009-Present

Hostess/Server

• 1 year experience

• Attend customers to their tables

• Confirm with customers to make sure that they are enjoying their food and take action to

correct problems

• Superb interpersonal skills

• Exceptional ability with relate to customers and make customers happy

• Able to walk, sit, or stand for long periods of time without getting tired

• Explain to customers how different menu items are made, describing the cooking

methods and ingredients

School District of Philadelphia Philadelphia, PA December 2010-Present

Supportive Service Assistant

• Provide instructional and clerical support for classroom teachers, allowing teachers more

time for lesson planning and teaching

• Correct assignments and provide reports to the head teacher on grades achieved by each

student

• Coordinate presentations and demonstrations as part of the teaching curriculum

• Tutor and assist children in learning class materials using the head teachers lesson plan,

providing students with individualized attention

• Supports students with emotional or behavioral problems and help develop their social

skills

• Supervise students in the cafeteria, schoolyard, and hallways

Reimbursement Technology Inc. Conshohocken, PA July 2008-January 2009

Insurance Inquire

• Modified, updated, and processed existing policies and claims to reflect any change in

amount of coverage or type of insurance

• Processed and recorded new insurance policies and claims

• Examined letters, original applications, and other company documents from

policyholders or agents to determine if changes are needed and the effects of the changes

• Corresponded with insured or agent to obtain information or to inform them of their

account statuses

• Transcribed data to worksheets and entered data into computers for use in preparing

documents and adjusting accounts

• Interviewed clients and took their calls to provide customer service and obtained

information on claims

Drexel University College of Medicine Philadelphia, PA April 2008-July 2008

Jr. Administrative Medical Assistant

• Answered telephones and posted messages for physicians

• Verified insurance during patient check-in

• Assisted Sr. Administrative Medical Assistant with account receivable, filling, faxing, and

data entry

• Assisted Sr. Administrative Medical Assistant with setting up physicians schedules

• Scheduled patient appointments according to physicians schedule

• Provided phone calls to patients to remind them of their appointments

H&M Willow Grove, PA August 2007-December 2008

Sales Associate

• Handled money and sales receipts from customer purchases

• Assisted customers with clothing decisions

• Troubleshooter for customer concerns and complaints

• Gathered inventory for restocking the sales floor

• Leader of a 6 member inventory team responsible for counting and preparing new

clothing arrivals

• Maintained cleanliness of fitting rooms, sales floor, and stock room

References Available Upon Request

Contact this candidate