Quality Control Operator

KAREEN MARJORIE MCCALLA

Objective: To continue working in the field of Information Technology. To develop my

knowledge and skills in all areas of the IT industry and to make a significant

contribution to any organization I serve.

EXPERIENCE

May 2006 – Present National Water Commission

Snr. Computer Operator

Ensuring that computer operators maintain the integrity of the systems and

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communications network according to service level standards.

Perform checks on the system to ensure data security and accuracy.

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Access the computer system to ensure its physical and operational integrity.

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Facilitates the security of all computer systems and applications at the computer

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center through the loading of tapes and their relocation off site.

Monitors all activities on the shift while providing direct supervision of the

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computer operator to ensure adherence to standard operating procedures.

Monitors the operating environment of the computer suite to ensure the proper

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functioning of the systems relating to air conditioning, fire monitoring and

suppression, uninterruptible power supply(UPS) and electrical power.

Monitor the physical security of the computer suite in order to prevent unauthorized

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access and to ensure the maintenance of order.

Generate monthly and ad hoc reports to meet special request.

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Perform production and test runs for new application installed on the computer

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system to assist with the testing and debugging of new programs.

E-MAIL: **************@*****.***

9556 SW 8th Street Pembroke Pines

Florida, 33025

PHONE: 754-***-****

Monitors and records the consumable use of bills, tapes, and other stationeries. This

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is to ensure that the reorder levels are not violated and reorders are done on a timely

basis.

Assist with all the duties of the Jnr. Computer Operator to meet production

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schedule.

July 1996 May 2006 National Water Commission

Computer Operator

Sets controls to initialize the billing process by inputting the correct parameters and

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monitoring the production of bills to ensure that they are of the highest quality by

loading peripheral equipment with tapes, disk and paper as needed.

Creates full backup and do nightly checkpointing of Ingres database system and

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perform daily backup of the TSM system as scheduled.

Observes peripheral equipment and error messages displayed on the monitor of the

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terminals to detect faulty output or machine stoppage.

Enters commands to correct error or stoppage and resume operations, or contact

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System Administrator when problems cannot be addressed by the Operator.

Create a shift report on problems encountered, downtime and action taken during

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each shift.

July 1995 May 2006 National Water Commission

Datafiles Control & User Services Coordinator

E-MAIL: **************@*****.***

9556 SW 8th Street Pembroke Pines

Florida, 33025

PHONE: 754-***-****

Coordinates the activities at the Help Desk to ensure that user requests are dealt

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with promptly and efficiently and that they are advised in a timely manner of

system faults and their expected resolution.

Monitors the transmittal of CASH and METER files and checks to ensure that they

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are updated on a daily basis. This involves:

Coordinates the reconciliation of daily collections totals on cash files

with the reported by the area offices.

Reports anomalies to the relevant sites and follow up to see that timely

corrections are done.

Balances weekly collections totals with the daily totals compiled by the

Help Desk.

Prepares weekly status reports on CASH and METER files outlining

transfer and process dates and highlighting problems encountered.

Verifies the receipt of Meter Files Download at each user site and check to ensure

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that data received is accurate and complete.

Monitors the Billing Control Schedules to ensure that billing of all zones are

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complete.

Verifies that all zones have been billed each month by analyzing status reports and

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taking corrective actions as appropriate.

Assists in carrying out detailed quality checks in the absence of CS procedures

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Administrator.

Supervises the performance of staff by providing training required and monitoring

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and guiding performance as necessary.

Performs other job related duties, which will enhance the growth and effectiveness

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of the department and add to personal development.

E-MAIL: **************@*****.***

9556 SW 8th Street Pembroke Pines

Florida, 33025

PHONE: 754-***-****

January 1994 June 1995

National Water Commission

Help Desk Clerk

• Verify each morning that all systems are up and advise all locations of any delays

or faults on the systems.

• Receives and log all reports pertaining to faults on Customer Suite, Cashier for

Windows, Financial Information System, Geographical Information System and

IVR also on hardware, software, network; reports and stationery requests.

• Uses trouble shooting techniques to determine the nature of the problems being

experienced on any of the systems.

• Logs electronically all problems reported and assigns them to technical personnel

for resolution.

• Verifies that problems reported are attended to according to priority assigned and

follow up on the progress of technicians in resolving reported problems in order

to advise users accordingly and to log information relating to the number of

resolutions.

• Receives all equipment for repairs, have them properly labelled, packaged and

sent to local and overseas vendors.

• Arranges for replacement equipment to be sent to sites and updates inventory

system; also to update inventory system for spare equipment at all locations.

• Prepares reports for Data Files Control Coordinator to allow daily reconciliation

of cash and meter files.

• Receives requests for computer stock, journal tapes, printer ribbons among other

request.

• Assists the Quality Control Clerks with quality control checks.

August 1992- January 1994 National Water Commission

Data Entry Clerk

Input and make correction to Daily meter files data when received from internal

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sites.

E-MAIL: **************@*****.***

9556 SW 8th Street Pembroke Pines

Florida, 33025

PHONE: 754-***-****

EDUCATION

University of Technology, Jamaica

Bachelors of Science, Computing with Management Studies

PROFESSIONAL TRAINING

Mona Institute of Applied Science

Unix Administration

National Water Commission Training Division

Oracle Database Training

HOBBIES

Playing Volleyball, watching Cricket and surfing the internet

REFERENCE

To be supplied upon request

E-MAIL: **************@*****.***

9556 SW 8th Street Pembroke Pines

Florida, 33025

PHONE: 754-***-****

Contact this candidate