Manager Customer Service
Resume:
Sondra Sabler-Eddahbi
West Los Angeles, CA 90025
310-***-**** – Home
323-***-**** – Cell
EXPERIENCE
DAVIDA APRONS, LOS ANGELES, CA
SALES AND MARKETING ADMINISTRATION 2009 – Present
Sold and marketed an upscale line of textile products.
Worked the California Gift shows, selling in the booth.
Sent out weekly email blasts utilizing Constant Contact. Created database of 6,000 email contacts.
Created press releases for a new product line
Draft correspondence and internal memorandums
Manage calendar and set meetings and conference calls
Provide outstanding customer service
General office duties, such as copying, faxing, handling mail, ordering of office supplies, etc.
Targeted large potential accounts and international companies for sales
BEST RENT FINDERS, LAS VEGAS, NV
RELOCATION SPECIALIST 2008 - 2009
Assisted families relocating to Las Vegas in finding housing.
Marketed via a website and telemarketing
Problem solved customer issues each day in person and via the phone
Updated and maintained database of rental properties and potential clients
LIBERTY REALTY, LAS VEGAS NV
MARKETING COORDINATOR 2006-2007
In charge of their relocation program and their “Partners” program
Interfaced with real estate agents and outside vendors, such as mortgages companies, home warranty companies, etc.
Created email s for the company’s 2200 agents
Planned special events
Led team in creating marketing strategies and advertising concepts
Assisted in creating leads for the realtors
NAI HORIZON PROPERTY MANAGEMENT COMPANY, LAS VEGAS, NV
ASSISTANT PROPERTY MANAGER, 2005- 2006
Assisted in managing 10 commercial properties, including office building, retail, industrial, and a property owner’s assosciation
Worked closely with the property manager in preparing CAM’s, solving tenant issues, scheduled tenant repairs with vendors, coding
payables, created vendor and tenant databases to facilitate mail merges
Using YARDI software prepared the monthly tenant statements and other financial reports
Worked with certificates of insurance for the tenants and the vendors
TRANSWESTERN COMMERCIALSERVICES FOR WARNER CENTER PROPERTIES, WOODLAND HILLS, CA
1998 – 2004 Held the following positions: Tenant Services Coordinator, Promoted to Assistant Property Manager,
and promoted to Interim Property Manager when the properties were sold.
Answered all incoming tenant calls and emails in a timely and professional manner for a 275 tenant project
Dealt with tight deadlines and varied personalities in fast-paced office
This entailed extremely heavy multi-tasking tools\
I was the liaison between the tenants and all necessitated service providers
Created daily security reports for the next days work, deliveries and move-ins and move-outs
As Assistant Property Manager:
Managed two high-rise, high profile, class “A” office buildings and parking structures
The Property Manager and myself worked as a two person team the manage these properties
Responsible for completing lease abstracts, monthly tenant billings, commission requests, occupancy reports and all other monthly
reports
Reviewed and finalized all financial reports, including CAMS and monthly, quarterly and annual budgets
I was the front line in answering all tenant questions and resolving all problems
Had to oversee all Tenant improvements and do job walks with new tenants
Was responsible for insuring all common areas inside and out were maintained in “Disney-like” manner at all times
Maintained the key box, directory boards and signage for the two office buildings and two parking structures.
As Interim Property Manager:
Managed a 15 building, low rise business park for four months while it was in the process of being sold to new owners
Acted as liaison between the asset managers and the new owners in helping to meet all requirements necessitated by the sale of the
properties
During this time I was directly responsible for all matters pertaining to these properties
EDUCATION
B.A. – California State University at Northridge, Northridge,CA - Major in Sociology - GPA: 3.7
SKILLS
Adept at written and verbal communication, handling phones, maintaining schedules, multitasking, attending to detail and
motivating and adding energy to any group
Proficient in Microsoft Word, Outlook, Excel, Access, PowerPoint and Publisher. Also experienced in utilizing internet
marketing via Constant Contact. I have worked with YARDI software and Quickbooks.
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