Customer Service Management
Resume:
Landon Wray
Glasgow, KY 42141
******.****@******.***.***
EDUCATION
Western Kentucky University: Bowling Green, Kentucky
Masters of Science - Technology Management
GPA: 4.0/4.0 Graduated, May 2011
Bachelor of Science - Industrial Sciences
GPA: 3.47/4.0 Graduated, May 2009
Lean Manufacturing Supply Chain Robotics and Machine
Management Vision
Business and Professional Project Management Quality Management
Speaking
RELEVANT COURSEWORK
CERTIFICATIONS AND PRESENTATIONS
V Certified Manufacturing Specialist (CMS)
V Certified Technology Manager (CTM)
V Attended Association of Technology Management and Applied Engineering
(ATMAE) national conference in 2009 and 2010
V Presented research at ATMAE 2010 national conference
o Wray, L. (2010). Abrasive Waterjets: The Other Alternative
Machining Method. Presentation at the Association of
Technology, Management, and Applied Engineering (ATMAE)
Confrence. October 28, 2010.
http://atmae.org/conven/ATMAE2010ConfProc.pdf.
EMPLOYMENT
Team Member, Advance Auto Parts
April 2010 - Present
Bowling Green, Kentucky
. Provide exceptional customer service
. Work retail parts counter
. Deliver parts to commercial customers
Graduate Assistant, Architectural Manufacturing Sciences Department
August 2009 - May 2011
Bowling Green, Kentucky
. Set up, organize, and maintain lab cleanliness
. Assist students in a hands on learning environment
. Actively recruit new students
Subcontractor, Reliable Restoration
June 2009 - April 2010
Bowling Green, Kentucky
. Collaborated with subcontractors on projects
. Cleaned rental properties
. Performed general rental property maintenance
Student Worker, Architectural Manufacturing Sciences Department
December 2007 - May 2009
Bowling Green, Kentucky
. Answered phone and directed calls
. Manufactured parts
. Aided students in lab
Temporary Worker, J.L. French
Summer 2007
Glasgow, Kentucky
. Operated trim press
. Trained new employees
. Performed visual inspection
AWARDS AND ACTIVITES
. Outstanding Senior in Technology Management
o May 2011
. Outstanding Senior in Manufacturing Management
o May 2009
. Co-President and Co-Founder of the first WKU student chapter of
ATMAE
o March 2010
. Crossland Community Church Praise Band
o October 2007 - December 2010
. Cheerleading at Western Kentucky University
o August 2005 - May 2009
. Dollar Lunch at the Baptist College Ministry (BCM)
o August 2007 - October 2008
REFERENCES
References are available upon request.
Contact this candidate