Customer Service Administrative Assistant

Monica Flores

**** ***** ******, *******, ** ****2

650-***-****

*********@*****.***

qualifications

. Bilingual in English and Spanish

. Readily adaptable to new situations and work environments

. Proven ability to work in team environment with a diverse group

. Dependable, solutions-oriented

. Ability to multi-task on various activities

. Provide leadership and guidance on a daily basis

. Proficient in MS Office, Internet Research, Cerner

. Excellent organizational skills

. Dependable, hardworking, and reliable

. Positive and quick learner

. Ability to communicate effectively

. Self-motivated

. Emotionally strong, collaborative, responsible, objective and

professional

. Able to maintain confidentiality

. Valid California Drivers License

Experience

Lucile Packard Children's Hospital

Palo Alto, CA

Clinic Assistant II

04/2010-05/2011

. Register patients (Check-in)

. Schedule patients for follow-up appointments

. Communicate effectively with nurse practitioners and physicians for

scheduling

. Make appointment reminder calls

. Schedule interpreter services

. Update patient information/ obtain insurance authorization

. Prepare patient charts

. Complete no-show forms

. Answer multi-line phone

. Appropriately distribute patient information to correct physician

. Appropriately distribute patient information to correct department

. Maintain the work space stocked

. Make patient packets for each surgical specialty/neuroscience

specialty

. Collect co-pays and close register.

. Complete any other assigned duties

A.P.P.L.E. Family Works

San Mateo County, CA

Parent Support Specialist (PSS)

01/2008-04/2010

. Educate and train developmentally disabled parents in nutrition,

hygiene, disciplinary skills, child development, family planning,

development of social support systems, financial management and

budgeting

. Increase parent's motivation to enhance their parenting skills and

their positive interaction with their child, support persons and

community resources

. Assist with the integration of the parent and child into community

programs

. Implement goals, objectives and methods outlined on the Individual

Service Plan

. Maintain data regarding client progress and services

Advocates for Children of San Mateo County

Foster City, CA

Court Appointed Special Advocate (CASA)

08/ 2007 - 01/2009

. Completed CASA training

. Watched over and advocated for abused and neglected children

. Maintained ongoing communication with various parties (i.e. families,

social workers, attorneys, and therapists, etc.) involved in each case

in efforts to best serve the child's interests, identified and

addressed the child's needs

. Assisted families seeking support services

. Provided companionship and consistency to child

. Attended court hearings

. Wrote and submitted monthly reports to Supervisor

. Provided the court with reports on child's progress

. Made recommendations that helped the child

. Worked on additional projects as assigned

Sephora

Palo Alto, CA

Product Consultant

09/2003 - 07/ 2005

. Occasional Director-In-Charge and supervised all floor employees

. Provided diligent and careful client support in busy retail

environment

. Managed all aspects of cashier functions

. Consulted with clients about products and best usage

. Handled Skincare/Make-Up applications by appointment

. Responsible for inventory stocking and reordering

. Diligently answered and supported all phone queries

Child Caretaker

06/ 2002 - 04/2010

Support children's emotional and social development, encouraging

understanding of others and positive self-concepts

. Identify signs of emotional or developmental problems in children and

bring them to parents' or guardians' attention

. Organize and participate in recreational activities, such as games,

reading, art projects

. Observe and monitor children play activities

. Help children with homework and school work

. Perform a variety of tasks, such as feeding, driving to activities and

overseeing play dates

. Light household duties-laundry, dishes, sweeping, cleaning up after

children, maintain overall home cleanliness

. Run errands

. Light meal prep/light cooking

. Responsible for the children's interests, best identify and address

all of the child's needs

Dr. Keith Gee Dental Office

Redwood City, CA

Dental Assistant/Front-Office Assistant

01/2006 - 05/ 2006

. Instrument sterilization

. Assist Dr. in four-handed dentistry

. Set-up/Break down of operatory

. Greet and seat patients

. Maintain patient files

. Data entry

. Schedule patient appointments

. Mail correspondence

. Answer phones

. Charting

. Take/develop X-rays

. Attend computer software training.

Anderson Chevrolet

Menlo Park, CA

Receptionist/Administrative Assistant

11/2000 - 06/ 2002

. Customer service representative

. Greet Clients

. Answered heavy phones, heavy filing, data entry, scanning invoices,

and mail distribution

. Heavy calendaring

. Schedule travel for company manager and visiting managers

. Performed all cashier responsibilities

. Assisted in achieving monthly sales goals

. Coordinated all aspects of departmental meetings

. Maintained inventory and ordered office supplies

. Established and maintained filing system in order to produce reports

. Undertook specific projects and met deadlines

Education

Associates in Science (A.S.), Paralegal Studies

12/2009

Canada College, Redwood City, CA 94061

Associates in Science (A.S.),

05/2008

College of San Mateo, San Mateo, CA 94404

High School Diploma

06/2003

Menlo Atherton High School, Atherton, CA 94027

Certificate

Advocates for Children CASA of San Mateo County

2007

Successfully completed training for appointment as a court appointed

special advocate

for San Mateo County

Contact this candidate