Customer Service Representative

Matrinia Killebrew

** ******* ******, ***. *,Brockton, Ma. 02302 . 508-***-**** .

************@*****.***

Objective

Seeking a position in a medical setting utilizing my potential and clinical

skills to fulfill the goals of the organization while working efficiently

in the medical environment

Summary of Qualifications

. EKGs

. Glucose Monitoring (CBG)

. Rapid Strep

. Injections (IM,SC,ID)

. Vital Signs

. Urinalysis (Reagent, Microscopic)

. Venipunctures

. Asepsis (Medical/Surgical/Sterile)

. Microbiology (Plating/Cultures)

Education

Lincoln Technical Institute, Brockton, Ma. 2010-2011

Regis College, Weston, Ma.

1998-2000

Coyle and Cassidy High School, Taunton, Ma.

1992-1996

Work Experience

US Laboratory/Mobilex, Brockton, Ma. 2008-present

Customer Service Representative/ Dispatcher (xray/medical lab)

. Answered inbound calls in support of customer needs in a professional

manner

. Performed queries in multiple data bases.

. Accommodated clients with time sensitive specimens by proactively

distributing work to teams of phlebotomists

. Responsible for customer support in a fast-paced, team oriented call

center environment.

US Laboratory Brockton, Ma. 2005-2008

Lead Customer Service Representative (Supervisor)

. Implemented system of call scripts to aid in the management of call

volume.

. Assisted in improving customer service based on client feedback

through development of new policies and procedures.

. Responsible for the supervision within the department as well as

training of customer service representatives.

Growthways Inc. Brockton, Ma.

2001-2004

Mental Health Residential Counselor

. Teach socialization skills and activities of daily living including:

household maintenance, menu planning, self-care and hygiene, food

shopping/preparation, money management/budgeting skills and

utilization of community resources.

. Supervise and document self-administration of medications as well as

administer and document medications as prescribed by a physician in

accordance with agency and program procedures.

. Transport consumers to and from day programs, medical appointments,

and other activities.

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