Customer Service Human Resources

Amanda Spuckler

*** ********* ******* ******(Apartment 1( Minneapolis, MN 55414

Phone: 612-***-****( E-Mail: **********@*****.***="" "[Your E-Mail]"

**********@*****.*************@gmail.com \* *********************@*****.***

Qualifications

. Experience working with writers gained through experience at the

University of Minnesota.

. Possesses basic knowledge of HTML and XML.

. Excellent written and verbal communication skills developed through

coursework and customer service experience.

Education

Master of Arts, English, University of Minnesota, Twin Cities, August 2010

Bachelor of Arts, Cum laude, English and Sociology, University of Arizona,

Tucson, May 2003

Work History

Contract Employee, Humera Staffing, Minneapolis, MN, September 2010 to

Present

. Read and understood maps in order to input information in an Excel

spreadsheet.

. Performed 10-key data entry.

. Filed confidential human resources materials.

. Assisted with marketing and helped to send out mass mailings ahead of

schedule.

. Provided excellent customer service in a retail setting and helped

customers complete their transactions.

Instructor and Teaching Assistant, University of Minnesota Department of

English, September 2005 to May 2010

. Explained and taught literary concepts and good writing skills to

lower and upper division students.

. Proofread, edited, and graded student papers for content and clarity.

. Independently developed course materials, lesson plans, and lectures.

. Lead and facilitated classroom discussions that improved students'

critical thinking skills.

SAT Instructor/Tutor, Kaplan Test Prep, Tucson, AZ, January 2005 to July

2005

. Improved students' SAT performance by teaching test taking strategies,

math concepts, persuasive writing, and close reading.

Contract Employee, Spherion Staffing Services, Tucson, AZ, January 2005 to

July 2005

. Operated a multi-line phone system and greeted visitors in a

residential healthcare setting.

. Inputted information into databases using Access, Excel, and other

software.

Tutor and In-classroom assistant, University of Arizona

Multicultural/Academic Student Affairs, Math and Science Learning Center

and New Start Summer Program, June 2002 to July 2003

. Tutored students from diverse backgrounds in English, composition,

social sciences, and basic statistics.

Writing Consultant, University of Arizona, Department of English, Writing

Center, January 2002 to May 2003

. Tutored undergraduate and graduate students in writing across

disciplines.

Intern SHARP Program, NASA Glenn Research Center, Cleveland Ohio, Summer

1998

. Learned Visual Basic programming language to write computer programs

of object oriented flight trajectories and spring, mass, damper

mechanical system.

Other Experience

Treasurer and Graduate Council Representative, English Graduate Student

Organization, September 2005 to August 2009

. Assisted with new student recruitment by planning events to showcase

the University of Minnesota.

. Served on a committee consisting of graduate students and faculty that

led to revisions of the curriculum.

. Modernized financial record keeping using Excel software.

Intern, Arizona Attorney General's Office, Fraud and Public Corruption

Division, Phoenix, AZ, Summer 2004

. Researched legal precedents related to fraud cases.

. Proofread foreign extradition packets.

Contact this candidate