Customer Service Sales

LISSANDRA DA COSTA

**** ***** ******

Carlsbad, CA, 92009

Telephone: 760-***-****

E-mail: **************@*****.***

PROFESSIONAL EXPERIENCE

MACY'S 2010-

present

San Diego, California

. Customer Service, sales

CLOUSEOUTDUDE - WATER SPORT EQUIPMENT

Carlsbad, California

2009-2010

Assistant Manager - sales (temporary)

. Customer Service, sales

. Performed general secretarial functions such as data entry, receiving

orders, preparing invoices.

. Organized and prepared national and international orders for shipment.

. Utilized the internet for collecting orders and mailing them through UPS

and USPS.

. Packed items at the warehouse to be ready for shipping.

SAINT MARY'S ELEMENTARY SCHOOL 2007-

2008

Goderich, Canada

Volunteer Mathematics Tutor

. Tutored students with difficulty in Maths, Grades 1 - 7

THE UNIVERSAL AMERICAN SCHOOL 2005-

2006

Dubai, UAE

Attendance Secretary & Educational Assistant

. Customer Service: Greeted parents, provided school visitation and

orientation

. Established full record-keeping using Chancery School Management System

. Prepared weekly / monthly attendance reports

. Educational Assistant in Grade One class (pm only)

. Assisted the high school Librarian

NEUCHATEL JUNIOR COLLEGE 2003

-2005

Neuchatel, Switzerland

Librarian

. Responsible for the purchase of the daily circulation of books and

periodicals

. Provided research assistance to all students for independent study

. Maintained circulating collection

. Performed a complete inventory

. Supervised the library daily

MILLS OF BRAZIL STRUCTURES AND SERVICES, INC.

1998 - 2000

Rio de Janeiro - Brazil

Executive Secretary

. Costumer Service, Sales: Greeted and directed clients, from different

nationalities to the proper Sales Department:

. Translated telephone conversations, meetings of 2-6 persons

. Supported the Executive President and directors

. International Liaison for partners JLG Industries, Inc. (U.S.A), Hek

Mfg B.V. (Netherlands), Gradall Co.

(U.S.A.), Manitou (France), Aluma Systems (Canada), Sullair

(Argentina)

. Organized conferences and seminars inside and/or outside the company

. Performed general secretarial functions such as data entry, word

processing, maintenance of files,

telephone contacts, greeting clients, scheduling meetings and

appointments, daily reports

. Organized international business trips for executive staff

AMERICAN SCHOOL OF RIO DE JANEIRO 1991-1998

Rio de Janeiro - Brazil

Secretary to the Middle School Principal and later

Secretary to the Director of Early Childhood Education

. Customer Service: Greeted and provided parents with orientation to the

school, registration and

enrollment.

. Liaised with a multicultural and multilingual clientele: students,

parents and teachers

. Processed departmental budget

. Issued national and international purchase orders

. Edited internal and external correspondence

. Assisted all students (210) and a professional faculty (40) in each

division

. Worked with Microsoft Office software bundle

. Worked with Columbia Systems and other custom educational software

packages

. Provided general services to 11 classrooms

. Primary Manager of Middle School, ECE offices on a daily basis

EDUCATION:

. University of Volta Redonda, Rio de Janeiro, Brazil 1977-1980

Three years, Physical and Exact Sciences (FERP; Equivalent to Bachelor

of Science)

. Advanced Spanish, Estacio de Sa University, Rio de Janeiro, Brazil

. Microsoft Works, American School of Rio de Janeiro, Brazil

. Spanish Oral Skills, Belgrano Language School, Buenos Aires, Argentina

. English, ESL Language Center, San Diego, CA, United States

. English Writing Course, George Brown College, Toronto, ON, Canada

CULTURAL EXPERIENCES:

Lived and worked in ten different countries from 1980 - 2008

SKILLS SUMMARY:

. Experience on sales and customers' services for more than 12 years.

. Fluent in English, Portuguese, limited Spanish.

. Computer savvy; extensive experience with Windows XP and custom

educational software

. Highly organized, with demonstrated competence in various settings over

31 years

. Tutoring success in Mathematics with many at-risk students aged 8 - 45

. Committed to the success of any type of business.

Contact this candidate