Sales Customer Service

KAREN E. DAVIS

**** *** ** *** * Phone: ***-***-

9358

Washoe Valley, NV 89704 ******@*****.***

Customer Support Service and Sales

Accomplished professional in service and sales with over 10 years direct

customer sales experience. 25+ years in manufacturing, production and

production control. Proven ability to interface with all aspects of

private and corporate leadership companies. Excellent follow through

abilities and demonstrated success in building customer relationships.

Experience

Chromalloy Gas Turbine Corporation 2002 -

Present

Customer Support and International Sales

$1B Corporation, which provides advanced coatings, repairs, castings,

manufacturing and overhauls of Aero and Aeroderivitive engines.

Responsible for working closely with senior management, engineers and

production staff to reduce TAT, reduce operating costs and increase sales

of repairs and increase direct sales of manufactured new Aero and IGT

HPT/LPT engine parts. Travel to site operators and present OEM repaired

options and Non-OEM new/repaired options to solidify using all CGT

services. Customer responsibilities include Military accounts, Part Sales

to Users and Brokers, Airlines, and all Industrial Gas Turbine Engine plant

operators and Depots. IGT engines include LM2500, LM5000 and LM6000.

Corporate accounts also include PW engines, Rolls Royce and JT8D. Helped

launch MRO Depot for IGT customers in 2010.

Weekly responsibilities include status reports and quotes to all customers

for repairs, purchases and contract sales .

Reaching out to existing and new customers for potential future sales of

manufactured new turbine components.

Assisting customers who experience unplanned outages to get them back up

and running. Ensuring delivery for all AOG events.

Meet daily with production staff to discuss workload and completion of

orders for on time delivery or expedited delivery.

RMA/Warranty claims for engine run and non-engine run components

Meet with management to review tactics for increasing sales for both

existing customers and potentially new customers offering repaired asset

inventory, exchange inventory and new inventory.

Recent Accomplishments

Managed 20+ accounts simultaneously at any given time

2010 Achievement -Increased sales to one single non-OEM depot last year by

$6M for LM6000 engine

Overall, increased IGT sales by $10M from previous year

On time delivery for all IGT engine builds in 2009 and 2010

Increased Airline acceptance of PMA parts by working with all corporate

account managers and directors

Wyman Gordon (PCC Company) 2000 - 2002

Precision Casting Corporation Production Control Supervisor

Focused on production flow and customer delivery and satisfaction.

Coordinated completion of goods with account administrators. Met with

customers on account status and forecasts. Customers included General

Dynamics, Boeing, Bentley and many more.

Hamilton Company 1990 - 2000

Manufacturer of Scientific Health Care Apparatus (glass syringes for

laboratories, Hospital Devices, custom needles for labs)

Supervised Regulatory and Compliance Department. Conducted Hazard

Communication training for 400 employees. Training included Bloodborne

Pathogen training, Basic Electrical training, EPA documentation, City of

Reno permits, Waste Management Manifests.

Production Control Coordinator

Education

Votech degree in Scientific Glass Manufacturing from Salem Community

College, NJ.

2 years University of Delaware, Business

Professional Development in further education; currently enrolled at

Western Nevada College for Business

OSHA Seminars, Sales and Customer Service classes.

Trade Shows include WTUI and PowerGen

Contact this candidate