Technician Computer

Ted A. Victoria

Telephone 702-***-****

email: **********@*****.***

Highlights of Qualifications

Results-oriented Customer Care Representative/Help Desk Support

Strong ability to organize, plan and prioritize work

Proficient in Windows-based environments, Internet, and MS Office

Applications

More than twelve years of experience diagnosing and resolving technical

computer problems

Strong working knowledge of Telecommunications, Products and Services

PROFESSIONAL Experience

Remote Desk Support Technician/Basic Computer Instructor Las Vegas, NV

01/09 to Present

Self-Employed - Worked with the various contractual jobs.

Tech Support - Mandalay Bay Casino, Venetian Casino, Insight Global, Perot

Dell Project & Deployment of over 500 Pc's to Community Colleges CCSN

(Henderson, Cheyenne, Charleston)

. PC/Laptop Migration upgrade, from oldest computer to a new computer.

. Assisted clients in resolving networking, software/hardware and driver

configuration issues.

. Answered questions or resolved computer problems either remotely or in

person.

. Taught basic computer classes.

CNC Operator /Pictographic Digital Imaging Las

Vegas, NV 02/08 to 01/09

. Operated and set up imaging machine for DC Media and Pre-Press

Productions.

. Oversaw the daily performance of the machines.

. Installed and provided minor repairs to equipment.

System Technician Ford Motor Credit

Henderson, NV 07/07 to 02/08

. Prepared and installed new desktop computers and software applications

for new hires.

MIS/IT Technician New Frontier Hotel and Casino Las

Vegas, NV 05/06 to 07/07

. Responsible for all Information Technology problems and related

support.

. Provided technical assistance to computer system users.

. Oversaw the daily performance of computer systems.

CNC Machine Operator Kloehn LTD

Las Vegas, NV 05/05 to 04/06

. Installed and operated machines for production in CNC Lathe and Mill.

Gaming Configurator Bally Gaming Technology Las

Vegas, NV 08/02 to 04/05

. Installed and configured games during the actual installation at the

casinos.

. Linked all games at the CPC/MAPSNET (Computer Progressive

Circuit/Multimedia Area Progressive System Network) Wide Area

Progressive Games.

Dell Technical Support Client Logic Corporation

Las Vegas, NV 10/00 to 07/02

. Provided extensive technical assistance and customer support to assist

customers in resolving their computer hardware and software problems.

education/Training

Tech Skills Las Vegas, NV Cisco, CCNA- Certificate of

Completion

New Horizon Las Vegas, NV A+ Computer Hardware/Software

Certified

Dell-Certified Las Vegas, NV Information Technology (IT) Support

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