Customer Service Manager

Erica Butler

**** ******** *****, ***** *******, Texas 75154 Tel: 972-***-****

E-mail: **********@***.*** or **********@*********.***

OBJECTIVE

To use the administrative and clerical skills that I have accumulated over the years in an administrative environment.

PROFILE

I am a hard worker, reliable, dependable and have excellent organizational skills. Some of my greatest strengths include th

ability to work independently or as part of a team. I also have great leadership skills for any environment.

PROFESSIONAL EXPERIENCE

Deed Home Investments, LP 2007-

Team Manager

Responsible for assisting clients with the purchase of homes, tax liens, and tax deeds. Manage 3 other employees and han

all off issues if need be. Completely run the office as the owner is in and out of the office. Prepared closing documents, quic

claim deeds, etc. Continued high attention to detail and a complete ability to work under stress.

MCGLINCHEY STAFFORD AND 2003-2007

YOUNGBLOOD & BENDALIN, PLLC

Doc Prep Supervisor/Closer

Responsible for completing and preparing residential closing document packages. Assist other team members with any

questions or problems. Have over four and a half years of residential mortgage closing experience and 4 plus years residen

doc draw, funding and shipping experience; produce final documents and perform final QC of all documentation to assure

there are no mistakes; high attention to detail; excellent customer service skills Outlook; Internet; ability to work under stres

work on-site with one of highest clients (WMC Mortgage Corp), to make them or primary focus.

PAYLESS SHOESOURCE, DALLAS, TEXAS 1999 – 2003

Senior Assistant Manager

Responsibilities, and duties included setting and striving to maintain goals for increase of store productivity, managing and

supervising staff of four, recruit and train new staff members for customer service excellence, organize and maintain staff

schedule. Direct communication with District Manager on store productivity and needs, perform point of sale operations, an

manage transfer of funds from store to bank.

MONTGOMERY WARD, DALLAS, TEXAS 1998 - 1999

Assistant Customer Service Manager

Responsibilities, and duties included managing a staff of 15, organizing and maintaining staff schedules to ensure their

effective job performances, updating and maintaining files through daily data entry, daily communication with Store Manage

and District Manager.

CHILDREN’S HABITAT, MESQUITE, TEXAS 1997 - 1998

Worked as a Childcare Specialist

EDUCATION

Amridge University, (ONLINE)

2009-BA Biblical Studies

UNIVERSITY OF PHONIX, (ONLINE)

2005- Criminal Justice

EASTFIELD COLLEGE, MESQUITE, TEXAS

1999- 2001 Computer Programming

Word Processing

TRENHOLM STATE TECH COLLEGE, MONTGOMERY, AL

1996 – 1997 Data Entry 10-key

Microsoft Word

Word Perfect 6.0

Word Processing

SIDNEY LANIER HIGH SCHOOL, MONTGOMERY, AL

1991 – 1994 Captain of the JROTC Drill Team (Jr. & Sr. year)

COMMUNITY INVOLVEMENT: Peaceful Zion Missionary Baptist Church

Church Secretary and Sunday School Teacher

INTEREST/HOBBIES: Movies, swimming, cooking, walking, running

REFERENCES:

Provided upon request.

Erica Iverson

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