Customer Service Life Insurance

Clara Tobubu

***** *** *** * #** Burien, WA ***** Cell: 206-***-**** Email: *******@*****.***

Receptionist

Customer Service Expert MS Office User Adept Written/Verbal Communicator

Key Skills

Office Skills: Multi Line Telephone & Front Desk Reception Customer Service Filing

Database & Records Management Administrative Support

Excel Spreadsheets Complaint Handling Data Entry (75 WPM)

Computer Skills: Word Excel PowerPoint Access Outlook Windows Vista/XP

Professional Experience

Premier Business Centers (Seattle, WA) Receptionist, 9/10 to 3/11

Answered incoming calls on multi line phone system and route calls to the correct department for 50+

clients.

Oversee conference room requests, as well as setup all office equipment, beverages, and go through rules

and procedures with each new client.

Make daily bank deposits, shipping and receiving of all packages, and postage and delivery of all client

mail.

Monthly billing and invoices to clients using multiple phone line systems.

Efinancial LLC (Bellevue, WA) Administrative Assistant, 7/09 to 7/10

Make inbound/outbound calls, emails, and faxes to follow up with life insurance clients regarding their

paperwork process, to make sure they completed all the information.

Process all paperwork on behalf of Life Insurance Sales Agents, as well as Life Insurance Carriers

including payments.

Puget Sound Energy (Bothell, WA) Customer Service Representative, 11/08 to 5/09

Assist customers over the phone with making payment arrangements, billing inquiries, and setting up

service appointments.

Answer customer concerns regarding new/existing services, billing, and change of service.

This was a contract position.

Mervyns (Tukwila, WA) Retail Sales Associate, 01/04 to 9/08

Maintain store appearance and many other directives from store manager.

Execution of cashier responsibilities within company policies and procedures.

Maintain good quality customer service at all times.

Education

Rainier Beach High School (Seattle, WA)

2000 2004

References available upon request

Contact this candidate