Raymond Plue III

*** ****** ****

Newport News, Virginia 23608

203-***-****

abhbvy@r.postjobfree.com

SUMMARY

Dedicated professional with proven success and expertise in developing customer

loyalty, improving morale and managing retail sales operations

QUALIFICATIONS

Proven ability to lead and manage a team.

Thorough knowledge and understanding of managing day to day operations of retail

food stores.

Creative problem solver.

Excellent interpersonal communication skills.

Effective working knowledge of all Microsoft based computer software.

Participated in Highland Rotary Club on behalf of Hannaford Brothers to increase

company exposure and perceived corporate responsibility.

Extensive knowledge of workplace health and safety policies and practices (3 year

Health and Safety Coach with Hannaford Brothers)

Self-motivated worker, and effective motivator to a team.

Ability to analyze and deliver upon financial goals.

Completed and effectively utilize FIERCE Conversation Training Program.

WORK EXPERIENCE

2009 - Current

Assistant Store Manager

Bloom Supermarkets

Smithfield, Virginia Beach, and Williamsburg, VA

Responsible for financial results and product quality and control in fresh

departments, foster an environment of excitement, development and achievement in

both fresh departments and total store, responsible for total store operation in

absence of store manager, maintaining an exciting and welcoming atmosphere in the

store, providing an unsurpassed guest experience both personally and through store

associates, maximizing results on profitability, sales, and controllable expenses,

hiring and developing associates with an ambitious and team oriented mentality,

performance counseling when needed to achieve desired results, adhering to and

enforcing all company policies, programs, and initiatives, aiding fellow stores and

culturing a mindset in all associates of the importance of the district as a whole,

other tasks as directed by store manager, district manager, or district

specialists.

Successfully managed seasonal Virginia Beach store from May through October in the

absence of the store manager, contributing to a 7% Same Store Sales result, along

with an 11% IPCT growth.

Successfully lead team of 12 to conduct and expedite total grocery resets in 9

district stores. Worked alongside corporate, district, and store level associates

to achieve desired results. 14 week project.

2007 - 2009

Bakery Manager

Hannaford Brothers Supermarket and Pharmacy

Wappingers Falls, NY

Responsible for total department financial results in sales, shrink, and

controllable expenses, maintaining an environment focused on productivity and

advancement, upholding our company behaviors (Be There, Add Something to Their Day,

Make it Happen, and Be the Difference), Maintain a neat, clean and organized

department, Ensure customer satisfaction through product availability, quality,

outstanding service and sanitary conditions. Maintain an adequate presentation with

proper variety of products necessary to meet the needs of the customer, training

and development of all bakery associates to meet corporate standards of

performance.

Lead Bakery Resource for 4 store pre/grand openings in NY and VT, Lead District

Trainer for both Bakery Department Manager Program, and Retail Management Training

Program, Received Associate Development Award for District 18 (19 stores, 3

nominees, 1 winner)

2006 - 2007

Customer Service Manager

Hannaford Brothers Supermarket and Pharmacy

Highland, NY

Monitor front-end operations, respond as needed, respond and resolve customer

requests and concerns, train, coach and develop associates, uphold our four key

behaviors (be there, add something to their day, make it happen, and be the

difference), ensure an inviting environment for the customers by maintaining a neat

and clean area, adhere to all company policies procedures and safety standards,

perform other related duties as assigned.

EDUCATION

2004 - 2006 Western Connecticut State University

Business Management - Small Business and Entrepreneurship

Consul of Sigma Chi Fraternity, Iota Eta Chapter. Responsible for recruitment,

community involvement, membership obligation fulfillment, and financial

responsibilities for 60+ member organization.

Current ServSafe Certification (expires 2016), lead banner with a score of 98%

Successfully completed company leadership training programs:

Performance Counseling

Performance Interviews

Train The Technical Trainer

Blood born pathogen awareness and response training

All necessary computer based training courses

Danbury, CT

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