Manager Store
Resume:
Raymond Plue III
Newport News, Virginia 23608
********@*****.***
SUMMARY
Dedicated professional with proven success and expertise in developing customer
loyalty, improving morale and managing retail sales operations
QUALIFICATIONS
Proven ability to lead and manage a team.
Thorough knowledge and understanding of managing day to day operations of retail
food stores.
Creative problem solver.
Excellent interpersonal communication skills.
Effective working knowledge of all Microsoft based computer software.
Participated in Highland Rotary Club on behalf of Hannaford Brothers to increase
company exposure and perceived corporate responsibility.
Extensive knowledge of workplace health and safety policies and practices (3 year
Health and Safety Coach with Hannaford Brothers)
Self-motivated worker, and effective motivator to a team.
Ability to analyze and deliver upon financial goals.
Completed and effectively utilize FIERCE Conversation Training Program.
WORK EXPERIENCE
2009 - Current
Assistant Store Manager
Bloom Supermarkets
Smithfield, Virginia Beach, and Williamsburg, VA
Responsible for financial results and product quality and control in fresh
departments, foster an environment of excitement, development and achievement in
both fresh departments and total store, responsible for total store operation in
absence of store manager, maintaining an exciting and welcoming atmosphere in the
store, providing an unsurpassed guest experience both personally and through store
associates, maximizing results on profitability, sales, and controllable expenses,
hiring and developing associates with an ambitious and team oriented mentality,
performance counseling when needed to achieve desired results, adhering to and
enforcing all company policies, programs, and initiatives, aiding fellow stores and
culturing a mindset in all associates of the importance of the district as a whole,
other tasks as directed by store manager, district manager, or district
specialists.
Successfully managed seasonal Virginia Beach store from May through October in the
absence of the store manager, contributing to a 7% Same Store Sales result, along
with an 11% IPCT growth.
Successfully lead team of 12 to conduct and expedite total grocery resets in 9
district stores. Worked alongside corporate, district, and store level associates
to achieve desired results. 14 week project.
2007 - 2009
Bakery Manager
Hannaford Brothers Supermarket and Pharmacy
Wappingers Falls, NY
Responsible for total department financial results in sales, shrink, and
controllable expenses, maintaining an environment focused on productivity and
advancement, upholding our company behaviors (Be There, Add Something to Their Day,
Make it Happen, and Be the Difference), Maintain a neat, clean and organized
department, Ensure customer satisfaction through product availability, quality,
outstanding service and sanitary conditions. Maintain an adequate presentation with
proper variety of products necessary to meet the needs of the customer, training
and development of all bakery associates to meet corporate standards of
performance.
Lead Bakery Resource for 4 store pre/grand openings in NY and VT, Lead District
Trainer for both Bakery Department Manager Program, and Retail Management Training
Program, Received Associate Development Award for District 18 (19 stores, 3
nominees, 1 winner)
2006 - 2007
Customer Service Manager
Hannaford Brothers Supermarket and Pharmacy
Highland, NY
Monitor front-end operations, respond as needed, respond and resolve customer
requests and concerns, train, coach and develop associates, uphold our four key
behaviors (be there, add something to their day, make it happen, and be the
difference), ensure an inviting environment for the customers by maintaining a neat
and clean area, adhere to all company policies procedures and safety standards,
perform other related duties as assigned.
EDUCATION
2004 - 2006 Western Connecticut State University
Business Management - Small Business and Entrepreneurship
Consul of Sigma Chi Fraternity, Iota Eta Chapter. Responsible for recruitment,
community involvement, membership obligation fulfillment, and financial
responsibilities for 60+ member organization.
Current ServSafe Certification (expires 2016), lead banner with a score of 98%
Successfully completed company leadership training programs:
Performance Counseling
Performance Interviews
Train The Technical Trainer
Blood born pathogen awareness and response training
All necessary computer based training courses
Danbury, CT
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