Customer Service Insurance Agent
Resume:
JESSICA M ZAPATA
EDINBURG, TX ***42-8336
*********@*****.***
Career Objectives
I am seeking employment in a customer service oriented environment specializing in
receptionist and clerical duties.
Summary of Qualifications
I provide excellent customer service, I am punctual, dedicated, hard worker and well
organized.
Work History
Dec 07, 2009 - Apr 29, 2011 Excel Pediatrics - Fuquay Varina, North Carolina
Receptionist
•Answer telephones, and direct calls to appropriate staff.
•Schedule and confirm patient appointments and medical consultations.
•Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
•Operate office equipment such as voice mail messaging systems, and use word
processing, letters and medical records.
•Interview patients to complete documents, case histories, and forms such as intake and
insurance forms.
•Receive and route messages and documents such as laboratory results to appropriate
staff.
•Transmit correspondence and medical records by mail, e-mail, or fax.
•Maintain medical records and correspondence files.
•Interpret for Spanish speaking patients
•Handle money taken in, write receipts, post payments, handle co-pays and insurance.
Jan 08, 2008 - Sep 15, 2009 Charlene Edwards Law Office - Lillington, North Carolina
Receptionist
•Prepare and process legal documents and papers, such as subpoenas, complaints,
appeals, motions, and pretrial agreements.
•Receive and place telephone calls.
•Schedule and make appointments.
•Make photocopies of correspondence, documents, and other printed matter.
•Draft and type office memos.
•Interpret for spanish speaking patients.
•Handle money taken in and write receipts.
Apr 01, 2007 - Nov 01, 2007 Gregory Lucas - Fuquay Varina, North Carolina
Insurance Agent
•Process, prepare, and submit business or government forms, such as submitting
applications for coverage to insurance carriers.
•Process and record new insurance policies
•Correspond with insured to obtain information about account status or changes.
•Organize and work with detailed office or warehouse records, maintaining files for each
policyholder, including policies that are to be reinstated or cancelled.
•Collect initial premiums and issue receipts.
•Modify, update, and process existing policies and claims to reflect any change in
beneficiary, amount of coverage, or type of insurance.
•Notify insurance agent and accounting department of policy cancellation.
•Transcribe data to worksheets and enter data into computer for use in preparing
documents and adjusting accounts.
Oct 01, 2005 - Apr 01, 2007 Joann Denton Insurance - Texas
Insurance Agent
•Process, prepare, and submit business or government forms, such as submitting
applications for coverage to insurance carriers.
•Process and record new insurance policies
•Correspond with insured to obtain information about account status or changes.
•Organize and work with detailed office or warehouse records, maintaining files for each
policyholder, including policies that are to be reinstated or cancelled.
•Collect initial premiums and issue receipts.
•Modify, update, and process existing policies and claims to reflect any change in
beneficiary, amount of coverage, or type of insurance.
•Notify insurance agent and accounting department of policy cancellation.
•Transcribe data to worksheets and enter data into computer for use in preparing
documents and adjusting accounts.
Education
Central Carolina Community College - North Carolina
Education Level: High School Diploma/GED
Graduated: Yes
Computer Skills
Internet Browser (Internet Explorer, Firefox, etc)
Peripheral Devices (Scanners, Printers, etc)
Personal Computers
Presentation Software (PowerPoint, Flash, etc)
Spreadsheet Software (Calc, Excel, etc)
Word Processing Software (Word, WordPerfect, etc)
Additional Computer Skills:
Abacus, All Scripts
Language Skills
English - Good ( Read Write Speak)
Spanish - Good ( Read Write Speak)
Driver's License
Class C - Standard Driver's License
Contact this candidate