Customer Service Manager

Michael D. Pla'

**** ******** ***.

Lake Worth, FL 33467

Mobile: 561-***-**** E-Mail: Micpla1

@gmail.com

Professional Qualifications:

Administrative/Management. Proficient with all applications in

Microsoft Office, Windows Vista, Adobe Photoshop, Adobe Illustrator,

QuarkXPress, Schedule Management Programs, Various Internet Based

Social Networking Sites, Shipping and Ordering Software, 15 years of

Customer Service Experience, Strong in social and interpersonal

skills, fast and dedicated worker, Ability to type 55 words a minute.

Education: Associate of Applied Science (AAS); Briarcliffe College

Bethpage, New York - June 2004

Professional Experience:

2008-2010 Enterprise Rent A Car, Lantana, FL.

Assistant Manager

. Providing excellent customer service, internal and external.

. Processing rental contracts to customers.

. Responsible for daily sales of auto insurance and roadside

assistance.

. Earned number one in sales three months in a row.

. Assisted customers with rentals/ features of the cars.

. Communicated with Insurance Companies regarding replacement

rentals.

. Assisted the Branch Manager with daily requirements.

. Processed end of the month numbers/end of quarter numbers.

2007-2008 Devcon Security, Boca Raton, FL.

Fire Service Coordinator

. Provided customer service for Fire Alarm Systems for customers.

. Cataloged spreadsheets for the General Manager & Supervisor on

updated fire inspections.

. Processed data entry of all fire service tickets & fire

inspection forms.

. Scheduled work for all fire technicians and followed up with

daily activities.

. Worked with each branch on specific high maintenance accounts.

2006-2007 Waiora, Boca Raton, FL.

Customer Service Representative

. Provided customer service for all distributors and customers

using a multi-line communication system.

. Responsible for performing all operations required to open new

accounts.

. Maintained customer support with all distributor and contractual

relationships.

. Worked closely with the marketing department on designs for

company products.

. Worked with distributors overseas Hawaii, England, and Ireland.

Professional Profile:

Maintain vast knowledge and skills utilized in all dynamics of a

professional atmosphere. Proven success as Assistant Manager capable of

making significant improvements that can be measured quantifiably and

implemented in a timely manner. Utilize creative strategies which have

directly led to obtaining bigger business contracts and increased revenue.

Have a strong aptitude to learn and employ new skills. Demonstrated ability

to excel in a fast paced while working autonomously and completing multiple

tasks with attention to detail. Unrivaled work habits demonstrated through

performance, reflected in achieved numbers and without sacrificing quality.

References Available Upon Request

Contact this candidate