Customer Service Medical

Naomi L. Harris

* ********* ****

Willingboro, NJ 08046

Phone: 856-***-****

E-mail:***************@*****.***

Objective: To gain a position with a company that will allow me to utilize

my administrative skills in an effective

Manner.

Education:

4/2003-01/2004 DPT Business School Philadelphia, Pa.

Medical Office Administration

* Gained accurate Computer knowledge of Microsoft Word

* The Human Anatomy, Physiology and Biology of Human life

* Medical Terminology

* Medical Billing (ICD-9, CPT)

* Business Essentials

Experience:

07/10 _ 12/10

BNY Mellon bank, Check Processing Clerk/Encoding Operator Philadelphia, pa

Responsible for reconciling and balancing corporate accounts on a daily

basis

Responsible for encoding MICR onto bank documents (lockbox/Receiving

Dptmnt)

Responsible for item corrections made to imaged bank systems (Check 21

Imaging system)

and a host of other various office duties.

10/07-06/08 Dr. Warren E. Smith Health Systems, Philadelphia, Pa

Program Support Specialist/ Medical Receptionist

Responsible for Various Office Duties such as:

*Perform general office duties

*Perform related work as required, under general supervision

*Execute routine secretarial assignments, including dictating, written,

or composed correspondence

*Performed a variety of general clerical duties. These duties include'

answer telephones; typing correspondence, memorandums, and statistical

data; filing; scheduling business meetings, monthly reports, and office

supply control.

*Responsible for accurate and timely enrollment and billing service

data.

* Responsible for patient registry and insurance verification

* Billing for AOP (Adult out Patient)

* Billing for Crisis Unit

* Billing for CANS Unit (Children and Adult Needs and Strengths)

*Insurance Verification through EVS Machine

06/07-10/07 Discovery Works Legal (Stivers Staffing)

Receptionist

Responsible for Alpha-Numeric Input of all incoming packages into Excel

Spreadsheet

Answering telephone calls; directing to proper destination

Ordering office supplies

Shipping mail via ups,

Setting up conference room for outside meetings

Mail delivery

03/2004-12/06 Inner-Space-warehouse Philadelphia, Pa

Administrative / Shipping and Receiving Dept.

.Responsible for alphanumeric input of inbound and outbound orders

.Inbound and outbound calling

.Appointment scheduling for warehouse clients to pick-up and drop off

Shipments

.Answering calls and forwarding to proper destination

.confirming and filing present day orders in computer *written and

Computer processed

.Scheduling over the phone pick-up appointments with Federal Express,

UPS, DHL, New Penn, Roadway, Fed-Ex Intl, Emory World

.Keeping all of my clients orders and requests in order responsibly and

Independently

.Copying office materials

.Faxing office materials

.Keeping a log book for my personal clients

.Lite Bookkeeping

.Lite Accounting

.Customer Service inbound and outbound

.Multi tasked & Detail Oriented

.Manages office and warehouse

.Interacts with Corporate Offices Such as Family Dollar, Dollar General

and CVS

4/2000-3/2002 Smalls Law Firm Wilmington, De

Secretarial/Data Entry Operator

* Responsible for answering phone lines

* Input of Client information (names, addresses, and phone

Numbers)

* Schedule appointments for clients

10/1998-4/2000 United Way of Delaware Wilmington, De

Data Entry Operator/ Receptionist

* Responsible for Alphanumeric input

* Inbound and outbound calling

* Auditing

* Customer Service

* Proof Reading

* Filing

* Copying of Donors Documents

* And faxing office materials

Externship:

* Dr. Manolo's Family Practice, Philadelphia, Pa 120 Hours of

Externship

While on externship I obtained skills such as: Patient Registry,

Medical Bookkeeping, Medical Receptionist, Medical Clerk, Writing

referrals, Medical Billing, Medical Coding (ICD-9, CPT) Appointment

Scheduling, Insurance Verification and Patient Customer Service.

Skills:

Microsoft Office, Microsoft Word, Receptionist, Clerical, Customer Svc

Rep, Care5 (Medical Billing Software).

Medical Terminology, Data Entry Operator (9,900kph) Encoding Operator,

10-key by touch 13, 000g kph, Copy machine, Fax machine and Medical

Insurance

Verification.

References: Available upon request

Contact this candidate