Customer Service Medical

SHERYL BULLARD

**** ******* **** **** ? Plant City,Florida 33565 ? Tel.

813-***-**** ? ***@**********.***

PROFESSIONAL PROFILE

Results-driven, service-oriented, dependable professional, able to provide

timely and accurate data to ensure proper claims processing. Follows

through on commitments and deadlines. Pays close attention to detail,

maintains confidentiality and comes prepared and punctual to all scheduled

shifts.

TRANSFERABLE SKILLS

. Effective multi-tasker, able to comply to procedures, practices and

methods.

. Strong leadership, management and motivational skills.

. Well-organized, able to prioritize and meet deadlines all without

direct supervision.

. Articulates information in a clear, concise manner.

. Strong verbal, written and interpersonal communication skills.

. Skilled problem solver, able to identify solutions to challenging

situations.

. Competent in standard office administrative functions.

QUALIFICATIONS

Medical Terminology . Anatomy & Physiology? HIPAA . Government Payers .

Medicare . Medicaid . Third- Party Payers . Electronic Medical Records

(EMR/EHR) . MS Office . Worker's Compensation .Liability Billing ? Managed

Care (HMO, PPO, and POS) . Centricity . IDX systems?

Insurance Claim Processing . Insurance Billing Procedures . Payment Posting

Medical Office Procedures including Scheduling Appointments, Insurance

Verification, Collecting

Co-Payments and Deductibles . Type 45wpm . 10-Key Skills . Customer

Service

EDUCATION

Florida Metropolitan University, Tampa, FL

Surgical Technician, 2004 (GPA 3.4)

Hands-on experience includes: medical terminology, anatomy and

physiology, disease processes, surgical procedures, health care

settings, health care procedure and diagnosis, sterile setting

procedures, keyboarding, word processing, and life skills for success.

CERTIFICATIONS

Anticipate to further education

PROFESSIONAL EXPERIENCE

Watson Clinic LLP, Lakeland, FL

2007-2011

Medical Receptionist

. Manage administrative activities including scheduling appointments,

collecting payments, bookkeeping, ordering and communicating with

clients.

. Set and confirm appointments.

? Offer friendly and professional assistance.

. Set and confirm appointments.

. General office duties including filing.

. Make certain the office remains organized and running smoothly.

. Answer phones, route calls, handle inquiries

Rooms to Go, Tampa, FL

2006-2007

Customer Service Associate

. Polite individual who always recognized the role as service provider

and maintained the utmost professionalism.

. Provided individualized sales and customer service.

. Acted as the direct point of contact for customers.

. Ensured that customers were assisted properly and that all their

questions and concerns were addressed while adhering to company

guidelines and policies.

. Maintained high level of confidence while accessing customer accounts.

. Assisted manager with general paperwork.

U.S. Postal Service, Tampa, FL.

2005-2006

Data Entry/Encoding Specialist

? Keyed scanned mail in fast and with 100% accuracy.

. Stayed focused during busy times and delegated tasks assigned to me.

. Addressed issues in a professional manner.

. Maintained high level of security and regard to privacy of mail being

keyed.

ADDITIONAL PROFESSIONAL EXPERIENCE

Hillsborough County School Board, Tampa, FL.-Bus Driver

1997-2002

W.S. Badcocks, Mulberry, FL - Janitorial

1994-1995

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