Customer Service Project Manager

OQUENDO SIMMONS

**** ********** **, *******, ******* 30080

. 678-***-**** Cellular .

***.************@*****.***

OBJECTIVE A beginning position leading to management in an office,

using my excellent organizational, communication and

people skills to provide strong leadership and

quality customer service.

EXPERIENCE

01/11to Present SECURITY OFFICER, SFI Prominence Bldg. in Buckhead,

Atlanta, Georgia. To protect the people, tenants,

information and property. Daily task watching the

cameras, helping & watch tenants get to their cars

safely, filling out reports on a daily basis and

routine checks of the building.

toto

08/08 to Present SALES ASSOCIATE, Women's Shoes, Macy's, Savannah,

Georgia. Help

customers with selecting the right shoe and outfit

for an occasion, learning what my customers wants and

needs with the shoes they picking out, Drive to

meet and exceed performance expectations

06/08 to 10/2010 PROJECT MANAGER, Goodwill Industries, Savannah, Georgia To

evaluate job performance and skills in order to

determine the level of job knowledge, quality of work

and task training to meet contracts requirements.

Communicates with customer representative(s) to

coordinate services, quantities and delivery

schedules as required.

01/07 to 06/08 QUALITY CONTROL INSPECTOR, Goodwill Industries, Savannah,

Georgia, To provide overall quality control of all

contracts to meet customer specifications and

requirements.

5/02 to 12/06 ADMINISTRATIVE ASSISSTANT, Goodwill Industries, Savannah,

Georgia, To provide clerical functions, supervision

of assigned personnel and technical support to the

Contracts Department.

02/01 to 4/02 ASSISTANT MANAGER, Mr. Housekeeper, Savannah, Georgia

Coordinate and conduct office operations, accounting,

marketing and customer service; prepare proposals;

supervise two personnel.

10/00 to 8/03 DESK CLERK, Villager Lodge, Savannah, Georgia

Provide customer service on a full-time basis.

04/99 to 08/00 SHIFT MANAGER, Pizza Hut, Savannah, Georgia

Managed store and supervised employees.

10/98 to 02/99 CASHIER, BP Savannah, Georgia

Served customers and rung up sales.

07/95 to 08/98 ASSISTANT MANAGER, Chick-Fil-A, Savannah, Georgia

Maintained store and supervised employees.

EDUCATION BUSINESS & OFFICE TECHNOLOGY DIPLOMA

Savannah Technical College, Savannah, Georgia,

10/2000

DIPLOMA, "TECH PREP" ENDORSEMENT

Windsor Forest High School, Savannah, Georgia

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SKILLS .Proficient in Microsoft Word & Excel, Word Perfect, and

QuickBooks.

.Adaptable, efficient, Effective communicator.

.Hardworking and attentive to all professional

responsibilities.

HONORS & TREASURER, Skills USA VICA Business Club,

SERVICE Savannah Technical College, 1999-00

PRESIDENT, Ascendants Club, Windsor Forest High

School, 1997-98

PREFECT ATTENDANCE, Scott Middle School, 1990-94

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