Customer Service Technician
Resume:
CURRICULUM VITAE
Frederick S Bianzon
Mobile No. 009**-********
Email: ********@*****.***
Date of Birth: December 20, 1973
Place of Birth: Sta. Rosa Laguna
Citizenship: Pilipino
Gender: Male
Height: 5’7”
Civil Status: Married
Religion: Roman Catholic
Visa No.18 (Transferable)
PROFILE
Experience IT professional with expertise in Windows based environments. Network management and
Customer service skills, resolving technical and educating end users. Team player making significant
contributions to team individual success.
Relevant Experience
Objectives
Personal handled on site installation, inspection, and implementation.
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Maintain excellent customer service on special requirements and other service issues.
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Used diplomacy and tact in all situations to ensure customer satisfaction.
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Monitored service quality involved in daily contact with customers and technical issue.
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Employment History
Kuwait Computer Service/First Service Contracting Company Year 2003 – Present
Government and private business sector. MTC ZAIN, MOI, VFS, ORACLE, CISCO, K NET, KOC,
COMMERCIAL BANK, OULA PETROL.
Primary Customer client MTC ZAIN Telecommunication
Provide automation security system major goal accomplishment phase 1 5 80% great impact
success.
1. Coordinate project plan, site survey and installation of equipments.
• Commissioning detail product of service and support security team.
• Buildings Head Quarters, Commercial Outlet, Base Station, etc.
Responsible for security system integrated access control and fire alarm system.
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Mobile Technician, February 24 2002 – 2003
Observe regular work shift for optimum productivity.
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Discuss with client and document problems encountered with cell phone unit.
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Provide troubleshooting and repair estimates for client approval.
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Open, disassemble, repair, replace parts and reassemble units when done.
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Test repair units and advise clients when they can retrieve their units.
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Net Café Computer repair technician, September 16, 2000 2002
Installed, diagnosed, repaired, and upgrade computer systems and software. Consulted, set up and
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maintain small business Windows LANs. Built custom PCs with a latest generation technology.
Installed and configured various peripherals: scanners, modems, tape backups, printers, SCSI devices,
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hubs and switches, and digital imaging devices.
Assessed customer needs and recommended appropriate products or solutions. Focused on providing
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time and money saving solutions for customers.
Khiran Resort Service Waiter December 28, 1998 2000
Assisted clients in menu decisions
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Provide consisted prompt, friendly service
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Track record of successful client retention by serving methods
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Participated in monthly staff meetings and training sessions.
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TECHNICAL SKILLS
• Network Plus TCP/IP • Ethernet • Wireless Networking
• Virtual Private Networks • Microsoft Windows • Token Ring
• Web Page Design • MS Office • Cable
• Auto Cad Drawing • Graphic Design • Peer to Peer Networks
Education Distance Learning
Associate, Major, 2000
Penn Foster Career School, Pennsylvania, USA
Electronics (Basic)
Educational and Training
Information Technology, Certification, 2010
Address: Farwaniya, Opposite Fire Station
Course Objectives: Cisco Certified Network Association (CCNA)
Networking Router and Switch (Cisco)
Contact this candidate