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Customer Service Sales

Location:
Suwanee, GA, 30024
Posted:
June 17, 2011

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Resume:

Kajal Kapur

**** ***** **** ***, *******, GA ****4

404-***-****

*******@*****.***

OBJECTIVE

To work in a challenging position in the progressive organization for mutual

success and growth. I believe in putting all my efforts and energy in the task

assigned and full commitment towards my assignments.

SKILLS PROFILE

Microsoft Office (Word, Excel, PowerPoint, Outlook, Access, Project)

Good filing and organizational skills.

Experience in handling confidential paperwork.

Organizational development.

Good customer-relations background.

Experience in Office Administration, Customer Service, and Sales Consultant in a

wide range of challenging situations.

EMPLOYMENT HISTORY

Target Corporation, Atlanta, GA 2010-current

Sales Floor Associate/Cashier

Provide customer service.

Process sales transactions.

Resolve price accuracy for customers in pricing.

Provide support in guest services, stocking, signing, labeling, and presentation.

Provide customer service in the customer service department, duties included

answering customer queries, order supplies, providing support to cashiers, audit

cashiers drawer and vault, process merchandise returns.

Magnum Consultancy Services, New Delhi, India 2008-2010

Office Administrator/Asst. Customer Services Manager

Managed and administered daily office operations.

Provided optimum customer service and maintained a friendly work environment.

Oversaw employee relations; identified and resolved all issues and concerns.

Provided exemplary, professional customer contact and services to management.

Created comprehensive, concise reports and correspondence.

Assisted in training of new employees and mentored staff to continuously improve

performance.

Answering multi-line phones.

Processed incoming orders, coordinated shipments, and handled customer-related

issues.

Garg Mattresses India Pvt. Ltd, New Delhi, India 2006-2008

Sales Consultant

Assist management, ensuring all sales and service objectives were met.

Coordinate proper delivery on assignments with other team members.

Analyzed customer requirements, products, technical problems to ensure their

requirements were met to budget and deadlines.

Managed sales, complex orders, store maintenance, cashier and customer services.

Responsible for data entry of accounts payable/receivable invoices, expense

receipts.

Assisted customers with sales and credit applications.

Trained and developed newly hired representatives to perform job functions and

acclimate quickly.

EDUCATION

Bachelor of Computer Application (BCA), India

2007-2010

Equivalent to Bachelors of Computer Science, USA

According to World Education Services, New York

GPA:3.8



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