Customer Service Sales
Resume:
Kajal Kapur
**** ***** **** ***, *******, GA ****4
*******@*****.***
OBJECTIVE
To work in a challenging position in the progressive organization for mutual
success and growth. I believe in putting all my efforts and energy in the task
assigned and full commitment towards my assignments.
SKILLS PROFILE
Microsoft Office (Word, Excel, PowerPoint, Outlook, Access, Project)
Good filing and organizational skills.
Experience in handling confidential paperwork.
Organizational development.
Good customer-relations background.
Experience in Office Administration, Customer Service, and Sales Consultant in a
wide range of challenging situations.
EMPLOYMENT HISTORY
Target Corporation, Atlanta, GA 2010-current
Sales Floor Associate/Cashier
Provide customer service.
Process sales transactions.
Resolve price accuracy for customers in pricing.
Provide support in guest services, stocking, signing, labeling, and presentation.
Provide customer service in the customer service department, duties included
answering customer queries, order supplies, providing support to cashiers, audit
cashiers drawer and vault, process merchandise returns.
Magnum Consultancy Services, New Delhi, India 2008-2010
Office Administrator/Asst. Customer Services Manager
Managed and administered daily office operations.
Provided optimum customer service and maintained a friendly work environment.
Oversaw employee relations; identified and resolved all issues and concerns.
Provided exemplary, professional customer contact and services to management.
Created comprehensive, concise reports and correspondence.
Assisted in training of new employees and mentored staff to continuously improve
performance.
Answering multi-line phones.
Processed incoming orders, coordinated shipments, and handled customer-related
issues.
Garg Mattresses India Pvt. Ltd, New Delhi, India 2006-2008
Sales Consultant
Assist management, ensuring all sales and service objectives were met.
Coordinate proper delivery on assignments with other team members.
Analyzed customer requirements, products, technical problems to ensure their
requirements were met to budget and deadlines.
Managed sales, complex orders, store maintenance, cashier and customer services.
Responsible for data entry of accounts payable/receivable invoices, expense
receipts.
Assisted customers with sales and credit applications.
Trained and developed newly hired representatives to perform job functions and
acclimate quickly.
EDUCATION
Bachelor of Computer Application (BCA), India
2007-2010
Equivalent to Bachelors of Computer Science, USA
According to World Education Services, New York
GPA:3.8
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