Customer Service Data Entry
Resume:
Deborah A. Madden
Placerville, CA 95667
*******.******@***.***
Administrative Support, Claims Processor, Customer Service, Billing Clerk,
Data Entry, Clerical Positions
I am seeking a position in which I can utilize my 28 years of
administrative
experience. I have an excellent work ethic with a background that
encompasses work for major corporations and the federal government. I have
held top security clearances and have been employed in positions of trust
dealing with national security information.
I have extensive experience with administrative Office Procedures,
including accurate typing (45 wpm), ten key, grammar, and proof reading. My
experience also includes using Microsoft word, Excel, Filemaker Pro,
Informed filler and Electronic Mail applications, Cliqbook and Epay. I have
years of handling sensitive, and classified information. I posses excellent
written and verbal communication skills and can work independently with
minimal supervision. I am very detail oriented and work well under pressure
with changing priorities and short deadlines. My background includes a
heavy emphasis in customer service.
Work Experience
Lawrence Livermore National Laboratory-Materials Management Section
Administrative Specialist III
2005 to 2009
Provided administrative support to 20 individuals-data entry,
correspondence,
calendaring, purchase orders, terminations, phone referrals, mail,
coordinated travel and processed expense reports for 20 individuals, Key
custodian and TESA access control custodian, HRP (Human Reliability
Program) Coordinator-distributed and processed HRP packets and drug tests.
As a Classified Administrative Specialist I handled and kept track of
highly sensitive and classified material including weekly inspections and
inventory control for information up to Top Secret.
Lawrence Livermore National Laboratory-Safeguards & Security/Central
Clearance Group Administrative Specialist III 1995 to 2005
As a Reinvestigation processing lead, I would oversee, initiate, and track
the reinvestigation clearance processing for the Department of Energy
(DOE).
Assemble, distribute, and monitor the return of Questionnaire for National
Security Positions (QNSP) packets.Verifying for completeness & accuracy on
all QNSP packets before being sent to DOE for clearance processing. I was
the lead contact for the processing of high priority clearance requests for
SecurityPolice Officers of the Protective Force Division. Receive, evaluate
and prioritize daily work maintaining monthly and weekly statistical
reports on QNSP packets in house and the number sent to DOE Oversees and
trains new employees on all aspects of Clearance processing
Kirk-Mayer Inc. -Lawrence Livermore National Laboratory/Safeguards &
Security Department Secretary III
1992 to 1995
Same duties as above
Kirk-Mayer Inc.-Lawrence Livermore National Laboratory/Benefits Department
Secretary I
1991 to 1992
My duties were Data Entry, Answering phones, various clerical tasks,
Customer
Service
Pacific Health Care-Pleasanton, CA. Medical Claims Processor
Reviewed medical claim forms from physicians through out the Tri-Valley
area. I received, evaluated and determined proper access authorization of
requests for payment on medical claims following company policy using ICD9
codes.
Heavy data entry
Education
MTD Business College, Hayward, California/Typing & Data Entry Granada High
School, Livermore, California/High School Diploma
Note: I have registered and tested with Blue Ribbon employment agency in
Placerville, CA. References provided upon request.
Kelly Karstens
Work Phone 925-***-****
Lawrence Livermore National Laboratory
Supervisor
*********@****.***
Geri Heagle
Work Phone 925-***-****
Lawrence Livermore National Laboratory
Administrative Specialist 4
*******@****.***.
Contact this candidate