Resume of Di nna Johnson

abhbud@r.postjobfree.com

301-***-****

OBJECTIVE: Systems Administrator

CLEARANCE: Active Top Secret

CERTIFICATION(S): Security+

EDUCATION: AA - Business Administration, Strayer College - 1986.

TECHNICAL: Unix, Linux, Solaris, Win. Server 2008, Win. Server 2003, Win.

XP Professional, Vista, MOSS SharePoint 2007 and Citrix

Presentation Server 4.0

HARDWARE: Sun 3510 Storage Server HP LaserJet printers Dell 2950

Citrix Presentation Server

Sun Sunfire V480 IBM Thinkpad Laptop Dell R200

Sun Sunfire V890 Gateway 2000 PCs Dell 1750

TECHNICAL EXPERIENCE:

6/1/2010 to 6/1/2011 - Remote Network Administrator - Base Technologies

As Remote Network Administrator, I provide general systems support to

remote users (traveling users, Teleworkers, etc.). Technologies employed

include Terminal Services Manager to view information about terminal

servers in trusted domains, including all sessions, users, and processes

for each terminal server. Worked with other administrators to configure

terminal service connections, troubleshoot connection issues and disable

connections as requested by management.

Work with engineers to troubleshoot Blackberry devices and Blackberry

Enterprise Server connectivity issues. The following tools are used to

monitor systems activity for Citrix presentation server, Blackberry

Enterprise Server, Windows Server 2008, Windows Server 2003, etc.: eG

monitoring utility, Zenprise message delivery, Blackberry Monitoring Tool,

and Xenapp utility.

Active Directory is used to modify user accounts insuring access to

departmental groups are accessible. ESXi virtual servers are used to

access and maintain virtual servers to modify and management systems.

5/2008 to 5/2010 - Systems Administrator - CACI

As Systems Administrator (Windows/Unix), I work with a team of skilled

administrators displaying the ability to organize, troubleshoot, break/fix,

and deliver customer satisfaction. The following are duties performed on a

daily basis:

1) I administer the Blackberry Enterprise Server (BES) by adding/creating

users and groups; creating and maintaining device policies. Administer

application installation on the BES for push; configure hand-held devices

with user's profile and deliver.

2) I work with VMware ESXi and vSphere v4 to build and configure both

windows and unix environment virtual servers.

3) As lead WSUS System Administrator, I am responsible for obtaining the

latest Microsoft updates are downloaded each month; I work with

Management to determine the approved updates to be released; I identify

any pre- or post-patching actions needed; verify software push to the

test group and domain are successful. Observe and document technical

details of the update results. Active Directory Group Policies are used

to push to the workstations.

4) During the Outlook migration, I share the responsibility in the

configuration and testing of the new McAfee ePO Orchestrator. I am

currently installing the agent on multiple computers, verifying the

updates are being pushed from the server. I am also responsible for

insuring that the DATver definitions are up-to-date and if necessary,

push the updates to various computers.

5) As a group, we work together to test, research, setup and configure

workstations (web/client) for users in the test environment.

Troubleshoot any issues with user profile. Assist in creating linked

accounts for the users.

6) Monitoring the server quota of several servers in the Test environment,

I work with Sr. Administrators in determining the validity of over sized

files/folders. We make the determination of how to control the quota by

contacting the responsible group so that they can determine the need to

either keep or dismiss the files so that we can obtain a acceptable

amount of space needed.

7) I create user objects and OU, modify the user's profile, reset passwords

and insure users are associated with the appropriate groups in Active

Directory.

I also work with my team in monitoring the usage and the development of

specialized system procedures. I research and resolve hardware, software

and connectivity issues; monitor and assist in managing system resources,

perform service restarts and stops for NetBackup administrators; maintains

system documentation and logs; perform or assists in troubleshooting and

diagnosing production problems, anti-virus software, and user

authentication.

Provide support to end users on a variety of issues: Identifying,

researching, and resolving technical problems. I respond to telephone

calls, email and personnel requests for technical support. Responsible for

documenting, tracking and monitoring the problem to ensure a timely

resolution with Remedy system.

I was introduced to the Unix environment and performed basic

Unix/Linux/Solaris functions. I am responsible for monitoring and

assisting in troubleshooting of networks, and applications issues. This

includes performing daily backups (Solaris 10 environment) of the FTMY

network using Legato Networker 7.4. Clones of servers and backup tapes are

created for off site storage quarterly and is accomplished using previously

created scripts. Shell accounts are created for customers in Linux and

ACLs (ZFS) are placed on groups, folders and user accounts as requested by

Management.

I have installed Fedora 10 on a Sun VT210 server for experimental use and

practiced my ACLs on this server. I understand the concept of WINBIND and

how it relates to sharing user authentication with the Windows RPC.

8/2006 to 5/2008 - Jr. Systems Administrator - Electronic Data Systems

As Jr. Systems Administrator, I worked as a member of the IT Operations

team with responsibilities for the administration and maintenance of

servers and a Local Area Networks. I was responsible for Server and OS

installations and configurations, backup and restores of customers hard-

drives. I practiced the knowledge of hardware and software installation

and testing, while managing and monitoring assigned computer systems,

ensuring system performance and availability. I also, interacted with

technical and non-technical employees to resolve computer and network

issues. I also provided assistance to the Configuration Management group

in performing drops for coding

In demonstrating basic windows network administration, I performed

configuration changes to the IIS Server Microsoft SQL Server setup,

contacting hardware and software vendors for assistance in troubleshooting

and resolving problems if necessary, and being available for scheduled 24X7

on-call support.

3/29/2006 to 8/2006 - Sr. Desktop Support Analyst - Federal Trade

Commission (SI International)

Resolved clients technical issues of moderate scope and complexity,

isolated and determined root cause of technical problems based on client's

information and Vantive remote management console. Analyzed situations in-

depth to determine possible solutions and depending on the issue, research

may be required to determine the appropriate resolution. I demonstrated

technical expertise to provide hands-on support for hardware (printers,

PCs, laptops, monitors, blackberries, palms, and cabling) troubleshooting.

I answered questions surrounding the installation, usage, and training of

hardware and software products. As Sr. Desktop Analyst, I also troubleshot

and reset VPN, PPP, Outlook, Oracle, and LAN accounts.

Assisted customers with viewing spreadsheets and other applications while

on the road using the Blackberry device such as: Microsoft Word,

Microsoft Excel, Microsoft PowerPoint, Corel WordPerfect, Adobe PDF, ASCII

documents, etc. Also walked customers through the process of managing

their in-box with the use of the filtering feature of the blackberry

application.

8/22/05 to 3/28/06 - Helpdesk Support Technician - Census Bureau (Centech

Group)

As Desktop Support Technician, I access clients workstations using Console

One to install, upgrade applications, updating Anti-virus software if

necessary, troubleshoot and coordinating maintenance of printers, create

and maintain user accounts. As Desk Side Support Technician, I work with

hardware and Applications to troubleshoot applications errors, change

Novell, Lotus Notes and Database passwords. I work as a team with other

Helpdesk Analyst to upgrade laptops and PCs. Troubleshooting blackberry

issues such as customer's not receiving e-mail in a timely manner, some

customer may have forgot their passwords to their voicemail box or device

password. Also reinstalled handheld OS for resolving complex issues with

handheld device.

As a team player, I work closely in a fast-paced environment assisting end-

users in diagnosing and resolving hardware and software problems with

others to develop and improve methods to increase customer satisfaction.

Testing software defaults and use of navigations. Worked with Lotus Notes

in supporting workflow management, document databases, e-mail

configuration. Managing its multiple interactions with applications,

systems, databases and networks requires an industrial-strength solution

9/16/2004 to 8/22/05 - NT Engineer & Administrator - Pension, Benefit,

Guarantee Corporation (People Processing Information)

As NT Engineer & Administrator, I worked with hardware and software vendors

and colleagues to resolve issues in a timely manner. Assist with system

and software upgrades and configuration, provide system maintenance and

support, install hardware and software, and assist with hardware and

software upgrades. Research is done for troubleshooting installation and

upgrade changes of both hardware and software in order to resolve problems

relating to how Windows XP and home grown (16bit applications) applications

work together in a 32bit environment. Assist in testing of new

applications and upgrades of operating systems, virus protection. Floor

support is also provided to resolve virus infected workstations by

installing and running various utilities.

Blackberry support was also provided for new installations of blackberry

7520, 7780, etc., upgrading the device application to the correct version.

Created new users, and deleted old users from the Blackberry Enterprise

Server (BES). Trained and provided answers to end users pertaining to the

use and navigations. Peregrine Service Center is used to document end-user

support incidents to follow-up and ensure incident resolution satisfaction.

Used Active Directory and Console One to create, modify, and administer

user's accounts.

9/24/2003 to 9/16/2004 - Temping for different Temp Agencies at Law Firms

and Government Agencies

Workstation Engineer Tier 2. As Workstation Engineer 2, supporting over

10,000 end users. I provided support for laptops, PCs, applications,

hardware and network. Floor support was provided to resolve virus infected

workstations by running ad-aware and spy-bot. Work with Tier 3 Analyst

and Vendors to resolve issues; troubleshooting day-to-day operations of IBM

Laptops, Dell PCs and MS Window environment. Used Active Directory,

Empowerment (Web Based) utilities in assisting users when they had become

locked out of their workstations(change/reset passwords). Replaced hard-

drives and NIC cards as they become corrupt and install new printers as

needed by staff. Trained and used Metadata utility to assist users in

cleaning and maintaining documents for security purposes. Remotely

accessed user's workstations using PC Anywhere/SMS in order to reduce desk

side visits to quickly resolve issues when necessary. Also trouble shot

Blackberries and Palm devices.

9/8/2000 to 7/24/2003 - Cleary, Gottlieb, Steen & Hamilton - IS Department

Team Lead/Lotus Notes Administrator. As Team Lead for Cleary, supporting

over 200 end users. Support was provided for laptops, PCs, applications,

hardware and network. Worked with hardware and software vendors and

colleagues to resolve issues; provided day-to-day support of software,

network and e-mail accounts. As a team player, I worked closely with

others to develop and improve methods to increase customer satisfaction.

Worked with Lotus Notes in supporting workflow management, document

databases, e-mail configuration. Managed its multiple interactions with

applications, systems, databases and networks which required an industrial-

strength solution. Registered, renamed, recertified, and delete users,

move users to new certifier, move users mail files to different server,

modified personal documents, trouble shot mail routing, database access

issues, out of office agents, modified location documents, created mail-in

databases, distribution lists, ACL only, Mail only, and Multi-Purpose Notes

Groups. Resolved Calendaring & Scheduling conflicts. Created Group

Calendars and modified ACL. Used a database that was created in Lotus

Notes to document end-user support incidents to follow-up and ensure

incident resolution satisfaction. Responsibilities of this position were

as follows:

. Report and track software defects, retest defects as needed. Suggest

improvements to software to improve usability and quality.

. When assigned as Lead Tester on a Project, responsible for the entire

testing process.

. Trained one on one with user's as well as assisting with classroom

training. Staying in contact with clients for problem resolution

. Troubleshooting desktop workstations, laptops and peripherals.

Maintaining PC hardware and peripherals

. Help setup and configure desktops, laptops and Windows 2000,

install/upgrade over 70 applications

. Add/delete/modify users accounts in NWAdmin and Notes Domino Server

. Responsible for the installation and troubleshooting of Palm Pilots,

Visors, BlackBerries, Wireless Cards, Broad Band DSL, Lotus Notes,

iManage, InterAction, DeltaView, Office 2000 applications, and Compare

Rite

1990 to 2000 -- DynCorp I&ET - Management Technical Solutions

Applications Trainer/Help Desk/Database Administrator/User Support

Specialist-Graphic Artist/Executive - Administrative Assistant - Ten years

experience providing diversified support to a large professional technical

staff with desktop publishing, database input, conference/meeting planning,

presentation graphics, word processing support and help desk support.

. Database Administrator,: Monitored the input of data for the VETS-100

Federal Contractors Program, Bulletin Board System using Visual Fox Pro,

RSVP, and Dbase IV. Answered questions from troubled users concerning

the download of database files as opposed to ASCII files for use with

different applications. Troubleshot network errors, printed weekly

reports using Dbase IV, provided instruction to users for download

procedures from the mainframe in two versions (ASCII or database) in

order to view using Microsoft Access.

. Employee Trainer: Trained employees on a daily basis to use Microsoft

Office Suite software packages. Answered in detail how to manipulate

objects as well as text for brochures, proposals, and presentations.

Gave demonstrations if necessary for the employee. Provided knowledge of

what each application should allow the user to do. Reinstalled software

if it is not customized to provide what it should for the user.

. User Support Specialist: As Executive Assistant to the Vice President, I

provided efficient and effective graphics as lead graphic artist for

major proposal efforts to Management and Technical Solutions (MTS) in

support of the Department of Energy, and Department of Environmental

Protection Agency and the Department of Labor. Created color graphics

for presentations in the form of figures, tables, matrices, graphs, and

multiple exhibits for Technical Reports, Business Development Brochures,

and Proposals. Also developed Web pages for MTS. I scheduled meetings

and maintained notes.

SOFTWARE: Microsoft Office XP, 2007 Lotus Notes 5.08, 5.0.10

CompareRite WordPerfect 9, 10 PageMaker 8 Freelance Adobe

Photoshop Lotus 123

Excel 2000 Outlook Express 6.0 Quark Xpress Visual Fox Pro

Corel Draw 8, 9, 10 Freehand 8 iManage 5.0 DeltaView

PowerPoint 2003 GIF Construction Set Outlook 2003 Microsoft

Front Page ACCESS 2000

NETWORK: Login Scripts Switches and Hubs Console One Utilities

Active Directory

Installing and Upgrading DOS TCP/IP Protocol

(NWAdmin)[pic][pic][pic]

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