Engineer Software
Resume:
Resume of Di nna Johnson
**********@*******.***
OBJECTIVE: Systems Administrator
CLEARANCE: Active Top Secret
CERTIFICATION(S): Security+
EDUCATION: AA - Business Administration, Strayer College - 1986.
TECHNICAL: Unix, Linux, Solaris, Win. Server 2008, Win. Server 2003, Win.
XP Professional, Vista, MOSS SharePoint 2007 and Citrix
Presentation Server 4.0
HARDWARE: Sun 3510 Storage Server HP LaserJet printers Dell 2950
Citrix Presentation Server
Sun Sunfire V480 IBM Thinkpad Laptop Dell R200
Sun Sunfire V890 Gateway 2000 PCs Dell 1750
TECHNICAL EXPERIENCE:
6/1/2010 to 6/1/2011 - Remote Network Administrator - Base Technologies
As Remote Network Administrator, I provide general systems support to
remote users (traveling users, Teleworkers, etc.). Technologies employed
include Terminal Services Manager to view information about terminal
servers in trusted domains, including all sessions, users, and processes
for each terminal server. Worked with other administrators to configure
terminal service connections, troubleshoot connection issues and disable
connections as requested by management.
Work with engineers to troubleshoot Blackberry devices and Blackberry
Enterprise Server connectivity issues. The following tools are used to
monitor systems activity for Citrix presentation server, Blackberry
Enterprise Server, Windows Server 2008, Windows Server 2003, etc.: eG
monitoring utility, Zenprise message delivery, Blackberry Monitoring Tool,
and Xenapp utility.
Active Directory is used to modify user accounts insuring access to
departmental groups are accessible. ESXi virtual servers are used to
access and maintain virtual servers to modify and management systems.
5/2008 to 5/2010 - Systems Administrator - CACI
As Systems Administrator (Windows/Unix), I work with a team of skilled
administrators displaying the ability to organize, troubleshoot, break/fix,
and deliver customer satisfaction. The following are duties performed on a
daily basis:
1) I administer the Blackberry Enterprise Server (BES) by adding/creating
users and groups; creating and maintaining device policies. Administer
application installation on the BES for push; configure hand-held devices
with user's profile and deliver.
2) I work with VMware ESXi and vSphere v4 to build and configure both
windows and unix environment virtual servers.
3) As lead WSUS System Administrator, I am responsible for obtaining the
latest Microsoft updates are downloaded each month; I work with
Management to determine the approved updates to be released; I identify
any pre- or post-patching actions needed; verify software push to the
test group and domain are successful. Observe and document technical
details of the update results. Active Directory Group Policies are used
to push to the workstations.
4) During the Outlook migration, I share the responsibility in the
configuration and testing of the new McAfee ePO Orchestrator. I am
currently installing the agent on multiple computers, verifying the
updates are being pushed from the server. I am also responsible for
insuring that the DATver definitions are up-to-date and if necessary,
push the updates to various computers.
5) As a group, we work together to test, research, setup and configure
workstations (web/client) for users in the test environment.
Troubleshoot any issues with user profile. Assist in creating linked
accounts for the users.
6) Monitoring the server quota of several servers in the Test environment,
I work with Sr. Administrators in determining the validity of over sized
files/folders. We make the determination of how to control the quota by
contacting the responsible group so that they can determine the need to
either keep or dismiss the files so that we can obtain a acceptable
amount of space needed.
7) I create user objects and OU, modify the user's profile, reset passwords
and insure users are associated with the appropriate groups in Active
Directory.
I also work with my team in monitoring the usage and the development of
specialized system procedures. I research and resolve hardware, software
and connectivity issues; monitor and assist in managing system resources,
perform service restarts and stops for NetBackup administrators; maintains
system documentation and logs; perform or assists in troubleshooting and
diagnosing production problems, anti-virus software, and user
authentication.
Provide support to end users on a variety of issues: Identifying,
researching, and resolving technical problems. I respond to telephone
calls, email and personnel requests for technical support. Responsible for
documenting, tracking and monitoring the problem to ensure a timely
resolution with Remedy system.
I was introduced to the Unix environment and performed basic
Unix/Linux/Solaris functions. I am responsible for monitoring and
assisting in troubleshooting of networks, and applications issues. This
includes performing daily backups (Solaris 10 environment) of the FTMY
network using Legato Networker 7.4. Clones of servers and backup tapes are
created for off site storage quarterly and is accomplished using previously
created scripts. Shell accounts are created for customers in Linux and
ACLs (ZFS) are placed on groups, folders and user accounts as requested by
Management.
I have installed Fedora 10 on a Sun VT210 server for experimental use and
practiced my ACLs on this server. I understand the concept of WINBIND and
how it relates to sharing user authentication with the Windows RPC.
8/2006 to 5/2008 - Jr. Systems Administrator - Electronic Data Systems
As Jr. Systems Administrator, I worked as a member of the IT Operations
team with responsibilities for the administration and maintenance of
servers and a Local Area Networks. I was responsible for Server and OS
installations and configurations, backup and restores of customers hard-
drives. I practiced the knowledge of hardware and software installation
and testing, while managing and monitoring assigned computer systems,
ensuring system performance and availability. I also, interacted with
technical and non-technical employees to resolve computer and network
issues. I also provided assistance to the Configuration Management group
in performing drops for coding
In demonstrating basic windows network administration, I performed
configuration changes to the IIS Server Microsoft SQL Server setup,
contacting hardware and software vendors for assistance in troubleshooting
and resolving problems if necessary, and being available for scheduled 24X7
on-call support.
3/29/2006 to 8/2006 - Sr. Desktop Support Analyst - Federal Trade
Commission (SI International)
Resolved clients technical issues of moderate scope and complexity,
isolated and determined root cause of technical problems based on client's
information and Vantive remote management console. Analyzed situations in-
depth to determine possible solutions and depending on the issue, research
may be required to determine the appropriate resolution. I demonstrated
technical expertise to provide hands-on support for hardware (printers,
PCs, laptops, monitors, blackberries, palms, and cabling) troubleshooting.
I answered questions surrounding the installation, usage, and training of
hardware and software products. As Sr. Desktop Analyst, I also troubleshot
and reset VPN, PPP, Outlook, Oracle, and LAN accounts.
Assisted customers with viewing spreadsheets and other applications while
on the road using the Blackberry device such as: Microsoft Word,
Microsoft Excel, Microsoft PowerPoint, Corel WordPerfect, Adobe PDF, ASCII
documents, etc. Also walked customers through the process of managing
their in-box with the use of the filtering feature of the blackberry
application.
8/22/05 to 3/28/06 - Helpdesk Support Technician - Census Bureau (Centech
Group)
As Desktop Support Technician, I access clients workstations using Console
One to install, upgrade applications, updating Anti-virus software if
necessary, troubleshoot and coordinating maintenance of printers, create
and maintain user accounts. As Desk Side Support Technician, I work with
hardware and Applications to troubleshoot applications errors, change
Novell, Lotus Notes and Database passwords. I work as a team with other
Helpdesk Analyst to upgrade laptops and PCs. Troubleshooting blackberry
issues such as customer's not receiving e-mail in a timely manner, some
customer may have forgot their passwords to their voicemail box or device
password. Also reinstalled handheld OS for resolving complex issues with
handheld device.
As a team player, I work closely in a fast-paced environment assisting end-
users in diagnosing and resolving hardware and software problems with
others to develop and improve methods to increase customer satisfaction.
Testing software defaults and use of navigations. Worked with Lotus Notes
in supporting workflow management, document databases, e-mail
configuration. Managing its multiple interactions with applications,
systems, databases and networks requires an industrial-strength solution
9/16/2004 to 8/22/05 - NT Engineer & Administrator - Pension, Benefit,
Guarantee Corporation (People Processing Information)
As NT Engineer & Administrator, I worked with hardware and software vendors
and colleagues to resolve issues in a timely manner. Assist with system
and software upgrades and configuration, provide system maintenance and
support, install hardware and software, and assist with hardware and
software upgrades. Research is done for troubleshooting installation and
upgrade changes of both hardware and software in order to resolve problems
relating to how Windows XP and home grown (16bit applications) applications
work together in a 32bit environment. Assist in testing of new
applications and upgrades of operating systems, virus protection. Floor
support is also provided to resolve virus infected workstations by
installing and running various utilities.
Blackberry support was also provided for new installations of blackberry
7520, 7780, etc., upgrading the device application to the correct version.
Created new users, and deleted old users from the Blackberry Enterprise
Server (BES). Trained and provided answers to end users pertaining to the
use and navigations. Peregrine Service Center is used to document end-user
support incidents to follow-up and ensure incident resolution satisfaction.
Used Active Directory and Console One to create, modify, and administer
user's accounts.
9/24/2003 to 9/16/2004 - Temping for different Temp Agencies at Law Firms
and Government Agencies
Workstation Engineer Tier 2. As Workstation Engineer 2, supporting over
10,000 end users. I provided support for laptops, PCs, applications,
hardware and network. Floor support was provided to resolve virus infected
workstations by running ad-aware and spy-bot. Work with Tier 3 Analyst
and Vendors to resolve issues; troubleshooting day-to-day operations of IBM
Laptops, Dell PCs and MS Window environment. Used Active Directory,
Empowerment (Web Based) utilities in assisting users when they had become
locked out of their workstations(change/reset passwords). Replaced hard-
drives and NIC cards as they become corrupt and install new printers as
needed by staff. Trained and used Metadata utility to assist users in
cleaning and maintaining documents for security purposes. Remotely
accessed user's workstations using PC Anywhere/SMS in order to reduce desk
side visits to quickly resolve issues when necessary. Also trouble shot
Blackberries and Palm devices.
9/8/2000 to 7/24/2003 - Cleary, Gottlieb, Steen & Hamilton - IS Department
Team Lead/Lotus Notes Administrator. As Team Lead for Cleary, supporting
over 200 end users. Support was provided for laptops, PCs, applications,
hardware and network. Worked with hardware and software vendors and
colleagues to resolve issues; provided day-to-day support of software,
network and e-mail accounts. As a team player, I worked closely with
others to develop and improve methods to increase customer satisfaction.
Worked with Lotus Notes in supporting workflow management, document
databases, e-mail configuration. Managed its multiple interactions with
applications, systems, databases and networks which required an industrial-
strength solution. Registered, renamed, recertified, and delete users,
move users to new certifier, move users mail files to different server,
modified personal documents, trouble shot mail routing, database access
issues, out of office agents, modified location documents, created mail-in
databases, distribution lists, ACL only, Mail only, and Multi-Purpose Notes
Groups. Resolved Calendaring & Scheduling conflicts. Created Group
Calendars and modified ACL. Used a database that was created in Lotus
Notes to document end-user support incidents to follow-up and ensure
incident resolution satisfaction. Responsibilities of this position were
as follows:
. Report and track software defects, retest defects as needed. Suggest
improvements to software to improve usability and quality.
. When assigned as Lead Tester on a Project, responsible for the entire
testing process.
. Trained one on one with user's as well as assisting with classroom
training. Staying in contact with clients for problem resolution
. Troubleshooting desktop workstations, laptops and peripherals.
Maintaining PC hardware and peripherals
. Help setup and configure desktops, laptops and Windows 2000,
install/upgrade over 70 applications
. Add/delete/modify users accounts in NWAdmin and Notes Domino Server
. Responsible for the installation and troubleshooting of Palm Pilots,
Visors, BlackBerries, Wireless Cards, Broad Band DSL, Lotus Notes,
iManage, InterAction, DeltaView, Office 2000 applications, and Compare
Rite
1990 to 2000 -- DynCorp I&ET - Management Technical Solutions
Applications Trainer/Help Desk/Database Administrator/User Support
Specialist-Graphic Artist/Executive - Administrative Assistant - Ten years
experience providing diversified support to a large professional technical
staff with desktop publishing, database input, conference/meeting planning,
presentation graphics, word processing support and help desk support.
. Database Administrator,: Monitored the input of data for the VETS-100
Federal Contractors Program, Bulletin Board System using Visual Fox Pro,
RSVP, and Dbase IV. Answered questions from troubled users concerning
the download of database files as opposed to ASCII files for use with
different applications. Troubleshot network errors, printed weekly
reports using Dbase IV, provided instruction to users for download
procedures from the mainframe in two versions (ASCII or database) in
order to view using Microsoft Access.
. Employee Trainer: Trained employees on a daily basis to use Microsoft
Office Suite software packages. Answered in detail how to manipulate
objects as well as text for brochures, proposals, and presentations.
Gave demonstrations if necessary for the employee. Provided knowledge of
what each application should allow the user to do. Reinstalled software
if it is not customized to provide what it should for the user.
. User Support Specialist: As Executive Assistant to the Vice President, I
provided efficient and effective graphics as lead graphic artist for
major proposal efforts to Management and Technical Solutions (MTS) in
support of the Department of Energy, and Department of Environmental
Protection Agency and the Department of Labor. Created color graphics
for presentations in the form of figures, tables, matrices, graphs, and
multiple exhibits for Technical Reports, Business Development Brochures,
and Proposals. Also developed Web pages for MTS. I scheduled meetings
and maintained notes.
SOFTWARE: Microsoft Office XP, 2007 Lotus Notes 5.08, 5.0.10
CompareRite WordPerfect 9, 10 PageMaker 8 Freelance Adobe
Photoshop Lotus 123
Excel 2000 Outlook Express 6.0 Quark Xpress Visual Fox Pro
Corel Draw 8, 9, 10 Freehand 8 iManage 5.0 DeltaView
PowerPoint 2003 GIF Construction Set Outlook 2003 Microsoft
Front Page ACCESS 2000
NETWORK: Login Scripts Switches and Hubs Console One Utilities
Active Directory
Installing and Upgrading DOS TCP/IP Protocol
(NWAdmin)[pic][pic][pic]
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