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Customer Service Manager

Location:
Charleston, SC, 29414
Posted:
June 17, 2011

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Resume:

J AMES H. HOL LOMAN

**** ****** ******** ***** ***. 7a Charleston, SC 29414 864-***-****

abhbu5@r.postjobfree.com

Education

**** – 1991 Gardner-Webb University Boiling Springs, NC

Religious History

Transferred following Hu r r icane Hugo

Obtained full-t ime employment

Maintained a 3.50 GPA

1989 – 1990 Charleston Southern University Charleston, SC

Religious H istory

Received Christian Service Award

Worked as a volunteer at local nursing home

Member of PSI KAPPA PHI (Christian service fraternity)

Transferred with a 3.25 GPA to Gardner-Webb College

Professional Experience

2010 – Present Save-A-Lot #562 Charleston SC

Assistant Store Manager M ichael Har t, Store Manager

Office controls, Safe and cashier balancing

Shrink Controls, Bag checks, Audits, perishable ordering, Scale Audit and order

guides

Combo and peddle ordering

Hi r ing and t raining

Training and developing Store Managers and Assistant Store Managers (#562 is a

t raining store)

Perishable lead

Perishable Inventories

Scripts and Surveys

5S captain, Implemented Save-A-lot policies and procedures

Customer Service

Mark Up/Mark Down

SVHarbor /payroll

2006 – 2009 Dave Edwards Toyota Spartanburg, SC

New Car Salesman Eric Rohlman, General Manager

Customer Service – Meeting customer wants and needs

Presentation of product (walk-around)

Constantly testing product knowledge

Completing paperwork

Completing sale of vehicle

Delivering purchase to customer

Following up for customer satisfaction

2003 – 2006 P iggly Wiggly Carolina Company Charleston, SC

Store Operator Bill Hammontree, District Manager

Ensuring the very best customer service possible

Supervising approximately 25-40 employees

Preparing employee schedules

Hi r ing/fi ring of employees

Maintaining inventory control

Receiving and stocking new inventory

Decorating and designing of displays

Assisting customers with special needs

Placing stock orders

Balancing of office (overage and shortage)

Training of new employees

Working with vendors on buy-ins and displays

Over-all store presentation

All signage for store

1997 – 2003 Rug and Home, Inc. Gaffney, SC

Store Manager Rakesh Agarwal, Owner

Ensuring the very best customer service possible

Supervising approximately 25 employees

Preparing employee schedules

Hi r ing employees

Maintaining inventory control

Direct sales

Closing sales for other employees

Receiving and stocking new inventory

Decorating and designing of displays

Assisting In terior Designers with special needs

Placing special orders

Limi ted ordering of product

Personal sales in excess of 2.5 million dollars

1995 - 1997 Rieter Corporation Spartanburg, SC

Warehouse Manager Lisa Adams, Parts Manager

Filing customer orders

Shipping of customer orders

Maintaining inventory control

Receiving and stocking new inventory

1993-1995 Piggly Wiggly Carolina Company Charleston, SC

Night Manager Stanley Fudge, Store Manager

Customer service – First Priority

Supervising approximately 10 employees

Nightly checklist

Maintaining store presentation (displays, f loor maintenance, and

Department conditions)

Twice awarded Employee of the Month

References

Patti McCraw

Administrative Assistant – Rug and Home, Inc.

105 Desert Primrose Place

Gaffney, SC 29341

864-***-****

Keith Wilson

Technician – Yates-Astro Pest Control

23 Genty Street

Pooler, GA 31410

912-***-****

Bill Hammontree

Savannah Area District Manager – Piggly Wiggly Carolina Company

5 Duckbill Chase

Savannah, GA 31419

912-***-****

Jeanna G. Byrd

President- Palmetto Homes Inc

3700 Wesley Ridge Dr

Apex, NC 27539

919-***-****

L. G. Grant

Retired-CSX Transportation

201 Stone Lane

Clayton NC 27520

919-***-****



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