Customer Service Manager
Resume:
J AMES H. HOL LOMAN
**** ****** ******** ***** ***. 7a Charleston, SC 29414 864-***-****
*************@**********.***
Education
**** – 1991 Gardner-Webb University Boiling Springs, NC
Religious History
Transferred following Hu r r icane Hugo
Obtained full-t ime employment
Maintained a 3.50 GPA
1989 – 1990 Charleston Southern University Charleston, SC
Religious H istory
Received Christian Service Award
Worked as a volunteer at local nursing home
Member of PSI KAPPA PHI (Christian service fraternity)
Transferred with a 3.25 GPA to Gardner-Webb College
Professional Experience
2010 – Present Save-A-Lot #562 Charleston SC
Assistant Store Manager M ichael Har t, Store Manager
Office controls, Safe and cashier balancing
Shrink Controls, Bag checks, Audits, perishable ordering, Scale Audit and order
guides
Combo and peddle ordering
Hi r ing and t raining
Training and developing Store Managers and Assistant Store Managers (#562 is a
t raining store)
Perishable lead
Perishable Inventories
Scripts and Surveys
5S captain, Implemented Save-A-lot policies and procedures
Customer Service
Mark Up/Mark Down
SVHarbor /payroll
2006 – 2009 Dave Edwards Toyota Spartanburg, SC
New Car Salesman Eric Rohlman, General Manager
Customer Service – Meeting customer wants and needs
Presentation of product (walk-around)
Constantly testing product knowledge
Completing paperwork
Completing sale of vehicle
Delivering purchase to customer
Following up for customer satisfaction
2003 – 2006 P iggly Wiggly Carolina Company Charleston, SC
Store Operator Bill Hammontree, District Manager
Ensuring the very best customer service possible
Supervising approximately 25-40 employees
Preparing employee schedules
Hi r ing/fi ring of employees
Maintaining inventory control
Receiving and stocking new inventory
Decorating and designing of displays
Assisting customers with special needs
Placing stock orders
Balancing of office (overage and shortage)
Training of new employees
Working with vendors on buy-ins and displays
Over-all store presentation
All signage for store
1997 – 2003 Rug and Home, Inc. Gaffney, SC
Store Manager Rakesh Agarwal, Owner
Ensuring the very best customer service possible
Supervising approximately 25 employees
Preparing employee schedules
Hi r ing employees
Maintaining inventory control
Direct sales
Closing sales for other employees
Receiving and stocking new inventory
Decorating and designing of displays
Assisting In terior Designers with special needs
Placing special orders
Limi ted ordering of product
Personal sales in excess of 2.5 million dollars
1995 - 1997 Rieter Corporation Spartanburg, SC
Warehouse Manager Lisa Adams, Parts Manager
Filing customer orders
Shipping of customer orders
Maintaining inventory control
Receiving and stocking new inventory
1993-1995 Piggly Wiggly Carolina Company Charleston, SC
Night Manager Stanley Fudge, Store Manager
Customer service – First Priority
Supervising approximately 10 employees
Nightly checklist
Maintaining store presentation (displays, f loor maintenance, and
Department conditions)
Twice awarded Employee of the Month
References
Patti McCraw
Administrative Assistant – Rug and Home, Inc.
105 Desert Primrose Place
Gaffney, SC 29341
Keith Wilson
Technician – Yates-Astro Pest Control
23 Genty Street
Pooler, GA 31410
Bill Hammontree
Savannah Area District Manager – Piggly Wiggly Carolina Company
5 Duckbill Chase
Savannah, GA 31419
Jeanna G. Byrd
President- Palmetto Homes Inc
3700 Wesley Ridge Dr
Apex, NC 27539
L. G. Grant
Retired-CSX Transportation
201 Stone Lane
Clayton NC 27520
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