Customer Service Office Staff

* **** ***** *****

Thurmont, MD ***** 301-***-**** ********@*****.*** Brenda A. Wisor

Objective Self-motivated, organized, and productive

professional offers organizational experience with

a proven record of success in managing all

resources needed to successfully ensure completion

of all projects assigned.

Experience Jan 2011 - April 2011 Employee Navigator

Payroll Analyst

Timely and accurate processing of payroll including

garnishments, benefit deductions, 401k, and other

miscellaneous deductions. In compliance with 100%

accuracy and timeliness of the payroll cycle.

Manage the Enterprise payroll systems cycle

processes.

Evaluate, develop and enforce the use of audit

tools in support of the payroll process.

Performs quarterly and year-end audits for

compliance to all tax and banking regulations.

Assist office staff with all general administrative

duties.

Jul 2010 - Dec 2010 Canyon Contracting

Payroll Administrator

Weekly payroll processing for 100+ employees.

Process garnishments, medical benefits, 401k and

miscellaneous deductions

Certified processing of payroll for all scale jobs.

Manage work authorization and certification for all

employees.

Assist office staff with all general administrative

duties.

Nov 2005 - Mar 2010 Payroll Network

Client Service Analyst

Primary point-of-contact for all inquiries

regarding payroll, benefits, taxes and other

questions.

Process payroll for clients that were unable to

process payroll for themselves on any given payroll

cycle for as many as 700 employees.

Primary contact for entering new garnishments,

medical benefits, 401k deductions for clients

Provided training to new hires for payroll

processing.

Prior to release of payroll, administer adjustment

as necessary.

Assist office staff with all general administrative

duties.

Nov 1988 - Nov 2005 Marriott International

Customer Service Representative

Provided payroll and systems support for 7K

Marriott, Ritz-Carlton and Sodexo USA employees.

Answering questions pertaining to payroll, taxes,

accounting, garnishments and benefits.

Processed payroll for properties that were unable

to due to system problems.

Instrumental in the successful implementation of a

Web-enabled expense-reporting tool.

Assisted with the design, development, and testing

of new features being introduced to the payroll

system.

Lead trainer for technical training in a classroom

environment.

Assist office staff with all general administrative

duties.

Education May 2006 Frederick Community College

Associates Degree - Business Administration

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